[Blindtlk] A Horrible Experience at Kmart

Wed Jan 27 02:16:15 UTC 2016

Add to that the transportation expense.

Judy

-----Original Message----- 
From: Bryan Schulz via blindtlk
Sent: Tuesday, January 26, 2016 2:49 PM
To: 'Blind Talk Mailing List'
Cc: Bryan Schulz
Subject: Re: [Blindtlk] A Horrible Experience at Kmart

Hi,

When the price of a dewalt drill was $100 less than the same model at home
depot, nobody is going to make me feel bad about shopping from my couch!
Bryan

-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Carly
Mihalakis via blindtlk
Sent: Tuesday, January 26, 2016 11:56 AM
To: Blind Talk Mailing List; 'Blind Talk Mailing List'
Cc: Carly Mihalakis
Subject: Re: [Blindtlk] A Horrible Experience at Kmart

Good morning, everyone,

This is precisely why On-line shopping and such
doesn't appeal to me personally. Why not  do a
little traveling, persuing the good things life
sometimes offers, not to mention  having an
opportunity to model for people how blind folks
find their life experiences and in fact, do the
same things as everybody else but perhaps a little differently.
CarFrom: blindtlk
[mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
Cheryl Echevarria via blindtlk Sent: Thursday,
July 16, 2015 2:26 PM To: 'Blind Talk Mailing
List' Cc: Cheryl Echevarria Subject: Re:
[Blindtlk] A Horrible Experience at Kmart I would
like to say, becoming hermits and not getting out
of the house and traveling? As stated early live
the life you want, and I am totally for those who
want to not go shopping without other people with
you, but when you do go shopping. on in
restaurants, etc. That we show independence.
Sitting home doesn't give that. I also order
online, but remember staying home the outside
world doesn't learn about blind people. Things
like the KNFB Reader which is now an app on your
sell phone can help with this for shopping. It
can tell you want you are looking at or at least
read a code, and there are exciting other
inventions on the horizon. Google Glass, which we
tried at the NFB Travel & Tourism, and other
divisions at convention. Michael Hingson was part
of the group. Many things new and updated  at
convention. -----Original Message----- From:
blindtlk [mailto:blindtlk-bounces at nfbnet.org] On
Behalf Of Charlotte via blindtlk Sent: Thursday,
July 16, 2015 2:30 PM To: Blind Talk Mailing List
Cc: Charlotte Subject: Re: [Blindtlk] A Horrible
Experience at Kmart Hi. Our paratransit is pretty
much 24/7 so I would be okay with coming at a
time that was less busy. It was 2 hours when the
manager came in, not 4. We were planning to stay
for 3. I asked the cashier when we started
shopping if that was acceptable and he said it
was. I've had to change employees before and was
totally okay with that. One time I had to wait 20
minutes for another employee to come off break
and was okay with that because I knew about it
ahead of time. I am very willing to work with
people if they are willing to work with me. I
know I take a bit longer because of my mobility
issues and am totally okay with rotating
employees or waiting 20 minutes or so for them to
get someone else. On 7/16/2015 1:01 PM, Judy
Jones via blindtlk wrote: > My concern about
calling in ahead of time, although I understand
why it was done, is that, if you start them
thinking you need special arrangements/help, then
in future they may get the idea to ask you to
only shop certain times when they CAN offer the
time and attention you are asking for ahead of
time.  You might want to go during a time you can
use your paratransit, but the store may then say,
well, we don't have the personnel or scheduling
to be able to accommodate you, you need to come
at such-and-such time. > > In other words, if you
start asking for special ahead of time help, they
could start putting limits.  They shouldn't but
that may get them thinking in that direction. > >
A long time ago, when I went into the Winn-Dixie
late at night to shop, I was told to come back
during the day when there was more staff to offer
customer assistance. > > I told them that I
worked and commuted, and had to come when was
convenient for me.  With that explanation, I was
promptly offered customer assistance, and have
never had a problem since. > > Also, with
employees, they are needed in certain departments
doing certain tasks, and the shift's schedules
are made accordingly.  To take four hours to shop
with one employee can upset the scheduling and
possibly disrupt that employee's lunch break.  It
might be good to check with your shopper to make
sure the time frame will work with them.  A
solution is to work with one shopper for a while,
then trade to another if the first employee needs
to take his break or clock out.  As I understand
it, they are strict with their employees and
clocked time, something we as customers don't
usually have to think about, but we should be
considerate of those factors. > > Judy > >
-----Original Message----- > From: blindtlk
[mailto:blindtlk-bounces at nfbnet.org] On Behalf
Of > Charlotte via blindtlk > Sent: Thursday,
July 16, 2015 11:46 AM > To: Blind Talk Mailing
List > Cc: Charlotte > Subject: Re: [Blindtlk] A
Horrible Experience at Kmart > > That definitely
had an impact on it for sure. Also, there were 2
of us, both totally blind and one in a
wheelchair. That added onto the time. > That's
the main reason I called ahead and told
them. > > > On 7/16/2015 7:47 AM, justin williams
via blindtlk wrote: >> Yeah, not having the
knowledgeable employee is what may have caused it
to be so time consuming. >> >> >> -----Original
Message----- >> From: blindtlk
[mailto:blindtlk-bounces at nfbnet.org] On Behalf
Of >> Charlotte via blindtlk >> Sent: Thursday,
July 16, 2015 8:46 AM >> To: Blind Talk Mailing
List >> Cc: Charlotte >> Subject: Re: [Blindtlk]
A Horrible Experience at Kmart >> >> It was 2
hours when he banged on the door and there were 2
of us and we were looking for several items that
took a long time to find. Also, if they'd given
us a female it would've went a lot quicker. Also,
if that were going to be a problem, we could've
been notified of that when we, twice, called
ahead. >> >> >> On 7/16/2015 2:16 AM, Paul Wick
via blindtlk wrote: >>> No offense meant, but I
would never tie up customer service for 3 1/2
hours. but that doesn't eexcuse his rather
narrowminded behavior. >>> >>> Paul >>> >>> Sent
from my iPhone >>> >>>> On Jul 15, 2015, at 8:02
PM, Charlotte via blindtlk <blindtlk at nfbnet.org>
wrote: >>>> >>>> A few days ago my best friend
and I were talking about the good deals she got
while at Kmart with another friend of hers. They
had sales on swimsuits, clothing, shoes, etc. and
I was looking to purchase some of these same
articles. She said she'd like to go back as well
so we planned a trip for Friday, July 3, to go to
Kmart on paratransit to get the items we wanted.
I told her I'd call ahead the next day and let
them know we were coming and that we would be
there quite a while as we were two blind women,
one in a wheelchair, looking for clothing and
accessories. The next day I called to let them
know. I spoke to the manager on duty. He assured
me it was no problem. I didn't feel very
satisfied with his brush-off quick response and
told my husband about it. He then called again
and spoke to a customer service lead. This time
he, too, was assured that it would be no problem.
He gave the times we'd be there and she said
she'd get it taken care of and leave a note at
the service desk so they could get someone in
ladies' clothing or a similar department to help
us. We again told her the length of time we were
looking at and that there would be two of us. We
arrived at Kmart Friday and I went to the service
desk. I again said I had called ahead and spoken
to two people and told them we were coming and
that my friend and I would need help shopping.
Not only were my two previous calls ignored, but
we were given a male cashier who knew nothing
about clothing. He, as an employee and a person,
was fantastic. But I did not feel the most
comfortable shopping for intimate apparel with a
male not related to me. We proceeded to begin
shopping and purchased some shoes, swimsuit, and
were looking at pants. We had been shopping for
about 2 hours. My friend and I were in the
women's fitting room trying on clothing. All of a
sudden there is a loud bang on the door. In a
raised, scathing tone, the general manager of the
store inquires how much longer we intend on tying
his employee up. I again explained that we had
called twice in advance and that I had indeed
spoken to a manager on duty. I explained this in
a calm tone, only letting a bit of my growing
frustration show. Dan, the store manager, then
proceeds to publicly, loudly berate me in front
of the other customers and employees and tell me
how unappreciative and ungrateful I am. He said I
had tied up an employee for 3 or 4 hours. We had
begun shopping at 11 and it was just after 1 when
the incident occured. He said that from now on
they are putting a 30 minute maximum on any
assistance because of my extreme attitude. I
tried to reason with him as did my friend and say
we were not being extreme. We'd tried to do the
responsible thing and if we'd come separate
they'd have had two employees tied up. It really
hurt my feelings and upset me very much to be
publicly humiliated and berated in front of the
other customers and employees, and while I was
trying on clothes in the women's fitting room. I
came out of the room in tears. The gentleman
helping us was appalled. He profusely apologized
for his manager's rude behavior and said if he
were us he'd just put everything back and walk
out. I said I'd love to do that but with my
transportation limitations, that wasn't an option
for me. We did get checked out and went to wait
for our ride. When I got home, I immediately
called the corporate complaint department. The
gentleman who took my call was also appalled by
the classless behavior of the manager. I am still
waiting to hear the resolution of this complaint.
I will never set foot back in that store again
unless that manager is no longer working there or
at any store. He is rude, unprofessional, and
according to the employee helping us, he treats
his employees the same way. I've been verbally
abused before and that was exactly what this
experience reminded me of. My friend said he was
accusing us of having an extreme attitude, when
he was actually the one acting extreme. I would
not recommend any person with a disability to go
to Kmart. You will be treated as less than human
and given the complete brush-off. If you go to
the store on Lake St. Dan will impose a 30 minute
maximum on your shopping time. This is not legal
by ADA standards. He feels that we are taking
advantage of a system and so I feel that he
doesn't want us there or our business. Let Dan,
the Kmart manager know what you think of what you
just read. I have an update to this story. It is
now July 15, and I still have not heard any word
from corporate of any kind. I called twice and
both times was told someone would get back in
touch with me promptly. This has not happened.
Apparently Sears and Kmart do not care about
whether or not their customers are treated in a
dignified manner. >>>> Charlotte >>>> >>>> >>>>
-- >>>> Visit my shop for handmade gemstone
jewelry, bath products, and more. >>>> Click
here. >>>>
HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >>>> >>>>
  Need a tasty snack? Love popcorn? Try Hayward
Main Street Gourmet Popcorn.  Many flavors and
gift packs. >>>> Click Here. >>>>
http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
>> >>>> If you need a healthy snack packed with
protein, try Jerky Direct. Beef, turkey, and
buffalo in many flavors to please everyone. >>>>
Click here. >>>>
www.mamaotter.jerkydirect.com >>>> >>>> Do You
Bake? It's more than a question, it's a wonderful
new company. They feature everything from dip
mixes to dessert mixes, bread and breakfast
mixes, dinner mixes, ready-made sauces and
seasonings, grab and go snacks, and a nice
selection of gluten free products and
ready-to-bake treats for your pooch! Check out
all the yum! >>>> Click here. >>>>
www.doyoubake.com/mamaotter >>>> >>>> If you're a
crafter looking to advertise your wares, or you
wish to >>>> buy handcrafted products, send a
blank email to >>>>
HandmadeSellNTrade+subscribe at groups.io >>>> >>>> >
>>>
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>>> 0c >>> omcast.net >> -- >> Visit my shop for
handmade gemstone jewelry, bath products, and
more. >> Click here. >>
HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >> >>
Need a tasty snack? Love popcorn? Try Hayward
Main Street Gourmet Popcorn.  Many flavors and
gift packs. >> Click Here. >>
http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
  >> If you need a healthy snack packed with
protein, try Jerky Direct. Beef, turkey, and
buffalo in many flavors to please everyone. >>
Click here. >>
www.mamaotter.jerkydirect.com >> >> Do You Bake?
It's more than a question, it's a wonderful new
company. They feature everything from dip mixes
to dessert mixes, bread and breakfast mixes,
dinner mixes, ready-made sauces and seasonings,
grab and go snacks, and a nice selection of
gluten free products and ready-to-bake treats for
your pooch! Check out all the yum! >> Click
here. >> www.doyoubake.com/mamaotter >> >> If
you're a crafter looking to advertise your wares,
or you wish to >> buy handcrafted products, send
a blank email to >>
HandmadeSellNTrade+subscribe at groups.io >> >> >> >>
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>> comcast.net -- Visit my shop for handmade
gemstone jewelry, bath products, and more. Click
here. HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
Need a tasty snack? Love popcorn? Try Hayward
Main Street Gourmet Popcorn.  Many flavors and
gift packs. Click Here.
http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
If you need a healthy snack packed with protein,
try Jerky Direct. Beef, turkey, and buffalo in
many flavors to please everyone. Click here.
www.mamaotter.jerkydirect.com Do You Bake? It's
more than a question, it's a wonderful new
company. They feature everything from dip mixes
to dessert mixes, bread and breakfast mixes,
dinner mixes, ready-made sauces and seasonings,
grab and go snacks, and a nice selection of
gluten free products and ready-to-bake treats for
your pooch! Check out all the yum! Click here.
www.doyoubake.com/mamaotter If you're a crafter
looking to advertise your wares, or you wish to
buy handcrafted products, send a blank email to
HandmadeSellNTrade+subscribe at groups.io
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