[Blindtlk] Good afternoon everyone, Re: A Horrible Experience at Kmart
Peter Donahue
pdonahue2 at satx.rr.com
Thu Jan 28 06:29:14 UTC 2016
Hello again everyone,
There is a name for this phenomenon called "Cacooning."It's the
belief that one can only survive by isolating themselves from all direct
contact with the outside world. It has been the subject of television shows
and even some rock songs feature characters who engage in this behavior. A
few examples that come to mind are Simon and Garfuncle's "I am a Rock", The
beatles song "The Fool on the Hill" and "No Where Man", Hellen Reddy's,
"Angie Baby",and others. And guess what. To the best of my knowledge all of
the persons featured in these documentaries, songs and other literature
about those who that practice cacooning are sighted. They have chosen this
lifestyle for various reasons.
So it is for the blind. The degree to which we engage the rest of
the World via direct contact with individuals in a store or indirectly via
an online shopping portal varies according to individual preferences. We
ourselves shop for groceries and other items in-store when the need arises.
Otherwise we do our shopping and other business transactions online. We even
pay our rent that way too a chore that once required us to pay a $30 cab
fare on top of the monthly rent and utility payments. Let's not forget about
the possibility of vbeing robbed for having large amounts of cash on your
person. The Internet has reduced that bill from $30 to $2.50 for the
transaction processing fee allowing us to spend the money we would have
spent for the cab fare on other things and eliminated the risk of suffering
physical harm at the hands of thieves.
Over the next few months we'll look for other opportunities to keep
costs down to allow us and other team members to board a Greyhound Bus on
April 20, 2016 to travel to Greensboro North Carolina to spend a weekend
with some of the richest people in America. We did the same thing last fall
and had a wonderful time traveling to Cincinnati and back to bring an old
tradition back to life after many years of it being in moth balls. While I
won't call us total cacooners we believe in making sensible choices, and
spending our time and money wisely.
Peter Donahue
-----Original Message-----
From: Carly Mihalakis via blindtlk
Sent: Wednesday, January 27, 2016 5:01 PM
To: Blind Talk Mailing List ; Blind Talk Mailing List
Cc: Carly Mihalakis
Subject: Re: [Blindtlk] Good afternoon everyone, Re: A Horrible Experience
at Kmart
Afternoon, list family,
Does anybody else believe as I do, that traveling ought to be done
communally? for some it enbodies a very social nature of moving from one
place to another?At 05:40 PM 1/26/2016, Robin via blindtlk wrote:
>I agree with YourAssessment
>
>If you've got NoSight, Might AsWell StayOut of Sight
>
>Shop Online & Work from Home & Go to College-School Online &
>ChatWithFriends Online & Get Social Online (FaceBook&Twitter) & Get Fit
>at Home (Exercise) & Order IN (Delivery of Food)
>
>As for me, as a TotallyBlindGuy, I MuchPrefer to DoThings InPerson
>
>As I said earlier, WhatEver Floats YourBoat At 02:53 PM 1/26/2016, you
>wrote:
>>I think it should be a personal choice. I hate computers therefore
>>never shop online. I like the social aspect of getting out of the
>>house too. Not for the reasons necessarily one lady put out here. I'm
>>a woman on a mission and just want to get out of there. I just like
>>being around people especially since I live alone. My boyfriend does a
>>little bit of both and he is blind.
>>
>>Living the life you want means doing things that suit you best. As for
>>being on show, we don't have a choice. Whether we decide to shop
>>online or in a store people are going to draw conclusions about the
>>blind. We also have to remember that there are people with multiple
>>disabilities that pose different challenges and be understanding of
>>them. I applaud Charlotte and her friend for what they're doing but
>>wish they didn't have to. I wish I didn't have to explain stuff all
>>the time, but if it helps one person understand better and treat the
>>next blind person kinder I'm going to do it. Remember we are a
>>minority. If there were as many blind people as Hispanics in this country
most people would know some braille.
>>Most people know some Spanish.
>>
>>Just asking that responders think about how they say things here. Some
>>of this has been kind a harsh but probably it was not intended that way.
>>Collectively were blind but we're still individuals with different
>>stories.
>>
>>Ericka Short
>>"What is right is not always popular; what is popular is not always
>>right."
>>
>> from my iPhone
>>
>> > On Jan 26, 2016, at 4:36 PM, Peter Donahue via blindtlk
>> <blindtlk at nfbnet.org> wrote:
>> >
>> > Hello Brian and everyone,
>> >
>> >
>> > The same can be said for those blind people that prefer to
>> shop online or via an automatic replenishment service than to waste
>> time going to the store to buy items they could buy online quite
>> easily, fighting with paratransit when it comes time to bring the
>> goods home and one can spend time more productively. Why should we be
>> made to feel like hermits and always feel the need to put ourselves
>> on display for the public when sighted individuals avail themselves
>> of these conveniences without reservation so they can make more
>> efficient use of their time and saving money in the process.
>> >
>> > Peter Donahue
>> >
>> > Bryan Schulz via blindtlk wrote:
>> >> Hi,
>> >>
>> >> When the price of a dewalt drill was $100 less than the same
>> model at home
>> >> depot, nobody is going to make me feel bad about shopping from my
>> >> couch!
>> >> Bryan
>> >>
>> >> -----Original Message-----
>> >> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> >> Carly Mihalakis via blindtlk
>> >> Sent: Tuesday, January 26, 2016 11:56 AM
>> >> To: Blind Talk Mailing List; 'Blind Talk Mailing List'
>> >> Cc: Carly Mihalakis
>> >> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>> >>
>> >> Good morning, everyone,
>> >>
>> >> This is precisely why On-line shopping and such doesn't appeal
>> >> to me personally. Why not do a little traveling, persuing the
>> >> good things life sometimes offers, not to mention having an
>> >> opportunity to model for people how blind folks find their life
>> >> experiences and in fact, do the same things as everybody else but
>> >> perhaps a little differently.
>> >> CarFrom: blindtlk
>> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Cheryl
>> >> Echevarria via blindtlk Sent: Thursday, July 16, 2015 2:26 PM To:
>> >> 'Blind Talk Mailing List' Cc: Cheryl Echevarria Subject: Re:
>> >> [Blindtlk] A Horrible Experience at Kmart I would like to say,
>> >> becoming hermits and not getting out of the house and traveling?
>> >> As stated early live the life you want, and I am totally for those
>> >> who want to not go shopping without other people with you, but
>> >> when you do go shopping. on in restaurants, etc. That we show
>> >> independence.
>> >> Sitting home doesn't give that. I also order online, but remember
>> >> staying home the outside world doesn't learn about blind people.
>> >> Things like the KNFB Reader which is now an app on your sell phone
>> >> can help with this for shopping. It can tell you want you are
>> >> looking at or at least read a code, and there are exciting other
>> >> inventions on the horizon. Google Glass, which we tried at the NFB
>> >> Travel & Tourism, and other divisions at convention. Michael
>> >> Hingson was part of the group. Many things new and updated at
>> >> convention. -----Original Message----- From:
>> >> blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> >> Charlotte via blindtlk Sent: Thursday, July 16, 2015 2:30 PM To:
>> >> Blind Talk Mailing List
>> >> Cc: Charlotte Subject: Re: [Blindtlk] A Horrible Experience at
>> >> Kmart Hi. Our paratransit is pretty much 24/7 so I would be okay
>> >> with coming at a time that was less busy. It was 2 hours when the
>> >> manager came in, not 4. We were planning to stay for 3. I asked
>> >> the cashier when we started shopping if that was acceptable and he
>> >> said it was. I've had to change employees before and was totally
>> >> okay with that. One time I had to wait 20 minutes for another
>> >> employee to come off break and was okay with that because I knew
>> >> about it ahead of time. I am very willing to work with people if
>> >> they are willing to work with me. I know I take a bit longer
>> >> because of my mobility issues and am totally okay with rotating
>> >> employees or waiting 20 minutes or so for them to get someone
>> >> else. On 7/16/2015 1:01 PM, Judy Jones via blindtlk wrote: > My
>> >> concern about calling in ahead of time, although I understand why
>> >> it was done, is that, if you start them thinking you need special
>> >> arrangements/help, then in future they may get the idea to ask you
>> >> to only shop certain times when they CAN offer the time and
>> >> attention you are asking for ahead of time. You might want to go
>> >> during a time you can use your paratransit, but the store may then
>> >> say, well, we don't have the personnel or scheduling to be able to
>> >> accommodate you, you need to come at such-and-such time. > > In
>> >> other words, if you start asking for special ahead of time help,
>> >> they could start putting limits. They shouldn't but that may get
>> >> them thinking in that direction. > > A long time ago, when I went
>> >> into the Winn-Dixie late at night to shop, I was told to come back
>> >> during the day when there was more staff to offer customer
>> >> assistance. > > I told them that I worked and commuted, and had to
>> >> come when was convenient for me. With that explanation, I was
>> >> promptly offered customer assistance, and have never had a problem
>> >> since. > > Also, with employees, they are needed in certain
>> >> departments doing certain tasks, and the shift's schedules are
>> >> made accordingly. To take four hours to shop with one employee
>> >> can upset the scheduling and possibly disrupt that employee's
>> >> lunch break. It might be good to check with your shopper to make
>> >> sure the time frame will work with them. A solution is to work
>> >> with one shopper for a while, then trade to another if the first
>> >> employee needs to take his break or clock out. As I understand
>> >> it, they are strict with their employees and clocked time,
>> >> something we as customers don't usually have to think about, but
>> >> we should be considerate of those factors. > > Judy > >
>> >> -----Original Message----- > From: blindtlk
>> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of > Charlotte via
>> >> blindtlk > Sent: Thursday, July 16, 2015 11:46 AM > To: Blind Talk
>> >> Mailing List > Cc: Charlotte > Subject: Re: [Blindtlk] A Horrible
>> >> Experience at Kmart > > That definitely had an impact on it for
>> >> sure. Also, there were 2 of us, both totally blind and one in a
>> >> wheelchair. That added onto the time. > That's the main reason I
>> >> called ahead and told them. > > > On 7/16/2015 7:47 AM, justin
>> >> williams via blindtlk wrote: >> Yeah, not having the knowledgeable
>> >> employee is what may have caused it to be so time consuming. >> >>
>> >> >> -----Original
>> >> Message----- >> From: blindtlk
>> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of >> Charlotte via
>> >> blindtlk >> Sent: Thursday, July 16, 2015 8:46 AM >> To: Blind
>> >> Talk Mailing List >> Cc: Charlotte >> Subject: Re: [Blindtlk] A
>> >> Horrible Experience at Kmart >> >> It was 2 hours when he banged
>> >> on the door and there were 2 of us and we were looking for several
>> >> items that took a long time to find. Also, if they'd given us a
>> >> female it would've went a lot quicker. Also, if that were going to
>> >> be a problem, we could've been notified of that when we, twice,
>> >> called ahead. >> >> >> On 7/16/2015 2:16 AM, Paul Wick via
>> >> blindtlk wrote: >>> No offense meant, but I would never tie up
>> >> customer service for 3 1/2 hours. but that doesn't eexcuse his
>> >> rather narrowminded behavior. >>> >>> Paul >>> >>> Sent from my
>> >> iPhone >>> >>>> On Jul 15, 2015, at 8:02 PM, Charlotte via
>> >> blindtlk <blindtlk at nfbnet.org>
>> >> wrote: >>>> >>>> A few days ago my best friend and I were talking
>> >> about the good deals she got while at Kmart with another friend of
>> >> hers. They had sales on swimsuits, clothing, shoes, etc. and I was
>> >> looking to purchase some of these same articles. She said she'd
>> >> like to go back as well so we planned a trip for Friday, July 3,
>> >> to go to Kmart on paratransit to get the items we wanted.
>> >> I told her I'd call ahead the next day and let them know we were
>> >> coming and that we would be there quite a while as we were two
>> >> blind women, one in a wheelchair, looking for clothing and
>> >> accessories. The next day I called to let them know. I spoke to
>> >> the manager on duty. He assured me it was no problem. I didn't
>> >> feel very satisfied with his brush-off quick response and told my
>> >> husband about it. He then called again and spoke to a customer
>> >> service lead. This time he, too, was assured that it would be no
>> >> problem.
>> >> He gave the times we'd be there and she said she'd get it taken
>> >> care of and leave a note at the service desk so they could get
>> >> someone in ladies' clothing or a similar department to help us. We
>> >> again told her the length of time we were looking at and that
>> >> there would be two of us. We arrived at Kmart Friday and I went to
>> >> the service desk. I again said I had called ahead and spoken to
>> >> two people and told them we were coming and that my friend and I
>> >> would need help shopping.
>> >> Not only were my two previous calls ignored, but we were given a
>> >> male cashier who knew nothing about clothing. He, as an employee
>> >> and a person, was fantastic. But I did not feel the most
>> >> comfortable shopping for intimate apparel with a male not related
>> >> to me. We proceeded to begin shopping and purchased some shoes,
>> >> swimsuit, and were looking at pants. We had been shopping for
>> >> about 2 hours. My friend and I were in the women's fitting room
>> >> trying on clothing. All of a sudden there is a loud bang on the
>> >> door. In a raised, scathing tone, the general manager of the store
>> >> inquires how much longer we intend on tying his employee up. I
>> >> again explained that we had called twice in advance and that I had
>> >> indeed spoken to a manager on duty. I explained this in a calm
>> >> tone, only letting a bit of my growing frustration show. Dan, the
>> >> store manager, then proceeds to publicly, loudly berate me in
>> >> front of the other customers and employees and tell me how
>> >> unappreciative and ungrateful I am. He said I had tied up an
>> >> employee for 3 or 4 hours. We had begun shopping at 11 and it was
>> >> just after 1 when the incident occured. He said that from now on
>> >> they are putting a 30 minute maximum on any assistance because of
>> >> my extreme attitude. I tried to reason with him as did my friend
>> >> and say we were not being extreme. We'd tried to do the
>> >> responsible thing and if we'd come separate they'd have had two
>> >> employees tied up. It really hurt my feelings and upset me very
>> >> much to be publicly humiliated and berated in front of the other
>> >> customers and employees, and while I was trying on clothes in the
>> >> women's fitting room. I came out of the room in tears. The
>> >> gentleman helping us was appalled. He profusely apologized for his
>> >> manager's rude behavior and said if he were us he'd just put
>> >> everything back and walk out. I said I'd love to do that but with
>> >> my transportation limitations, that wasn't an option for me. We
>> >> did get checked out and went to wait for our ride. When I got
>> >> home, I immediately called the corporate complaint department. The
>> >> gentleman who took my call was also appalled by the classless
>> >> behavior of the manager. I am still waiting to hear the resolution
>> >> of this complaint.
>> >> I will never set foot back in that store again unless that manager
>> >> is no longer working there or at any store. He is rude,
>> >> unprofessional, and according to the employee helping us, he
>> >> treats his employees the same way. I've been verbally abused
>> >> before and that was exactly what this experience reminded me of.
>> >> My friend said he was accusing us of having an extreme attitude,
>> >> when he was actually the one acting extreme. I would not recommend
>> >> any person with a disability to go to Kmart. You will be treated
>> >> as less than human and given the complete brush-off. If you go to
>> >> the store on Lake St. Dan will impose a 30 minute maximum on your
>> >> shopping time. This is not legal by ADA standards. He feels that
>> >> we are taking advantage of a system and so I feel that he doesn't
>> >> want us there or our business. Let Dan, the Kmart manager know
>> >> what you think of what you just read. I have an update to this
>> >> story. It is now July 15, and I still have not heard any word from
>> >> corporate of any kind. I called twice and both times was told
>> >> someone would get back in touch with me promptly. This has not
>> >> happened.
>> >> Apparently Sears and Kmart do not care about whether or not their
>> >> customers are treated in a dignified manner. >>>> Charlotte >>>>
>> >> >>>> >>>>
>> >> -- >>>> Visit my shop for handmade gemstone jewelry, bath
>> >> products, and more. >>>> Click here. >>>>
>> >> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >>>> >>>>
>> >> Need a tasty snack? Love popcorn? Try Hayward Main Street
>> >> Gourmet Popcorn. Many flavors and gift packs. >>>> Click Here.
>> >> >>>> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >> >> >>>>
>> >> If you need a healthy snack packed with protein, try Jerky Direct.
>> >> Beef, turkey, and buffalo in many flavors to please everyone. >>>>
>> >> Click here. >>>> www.mamaotter.jerkydirect.com >>>> >>>> Do You
>> >> Bake? It's more than a question, it's a wonderful new company.
>> >> They feature everything from dip mixes to dessert mixes, bread and
>> >> breakfast mixes, dinner mixes, ready-made sauces and seasonings,
>> >> grab and go snacks, and a nice selection of gluten free products
>> >> and ready-to-bake treats for your pooch! Check out all the yum!
>> >> >>>> Click here. >>>> www.doyoubake.com/mamaotter >>>> >>>> If
>> >> you're a crafter looking to advertise your wares, or you wish to
>> >> >>>> buy handcrafted products, send a blank email to >>>>
>> >> HandmadeSellNTrade+subscribe at groups.io >>>> >>>> >
>> >> >>>
>> >> _______________________________________________ >> >> blindtlk
>> >> mailing list >>>> blindtlk at nfbnet.org >>>>
>> >> http://nfbnet.org/mailman/listinfo/blindtlk_nfbnet.org
>> >> >>>> To unsubscribe, change your list options or get your account
>> >> info for blindtlk: >>>>
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>> >> >>>> com >>>
>> >> _______________________________________________ >> > blindtlk
>> >> mailing list >>> blindtlk at nfbnet.org >>>
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>> >> %4 >>> 0c >>> omcast.net >> -- >> Visit my shop for handmade
>> >> gemstone jewelry, bath products, and more. >> Click here. >>
>> >> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >> >> Need a tasty snack?
>> >> Love popcorn? Try Hayward Main Street Gourmet Popcorn. Many
>> >> flavors and gift packs. >> Click Here. >>
>> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
>> >> >> If you need a healthy snack packed with protein, try Jerky
>> >> Direct. Beef, turkey, and buffalo in many flavors to please
>> >> everyone. >> Click here. >> www.mamaotter.jerkydirect.com >> >> Do
>> >> You Bake?
>> >> It's more than a question, it's a wonderful new company. They
>> >> feature everything from dip mixes to dessert mixes, bread and
>> >> breakfast mixes, dinner mixes, ready-made sauces and seasonings,
>> >> grab and go snacks, and a nice selection of gluten free products
>> >> and ready-to-bake treats for your pooch! Check out all the yum! >>
>> >> Click here. >> www.doyoubake.com/mamaotter >> >> If you're a
>> >> crafter looking to advertise your wares, or you wish to >> buy
>> >> handcrafted products, send a blank email to >>
>> >> HandmadeSellNTrade+subscribe at groups.io >> >> >> >>
>> >> _______________________________________________
>> >> _______________________________________________ >>
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>> >> >> 2%40gmail.com >> >> >>
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>> >> %40 >> comcast.net -- Visit my shop for handmade gemstone
>> >> jewelry, bath products, and more. Click here.
>> >> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>> >> Need a tasty snack? Love popcorn? Try Hayward Main Street Gourmet
>> >> Popcorn. Many flavors and gift packs. Click Here.
>> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>> >> If you need a healthy snack packed with protein, try Jerky Direct.
>> >> Beef, turkey, and buffalo in many flavors to please everyone.
>> >> Click here.
>> >> www.mamaotter.jerkydirect.com Do You Bake? It's more than a
>> >> question, it's a wonderful new company. They feature everything
>> >> from dip mixes to dessert mixes, bread and breakfast mixes, dinner
>> >> mixes, ready-made sauces and seasonings, grab and go snacks, and a
>> >> nice selection of gluten free products and ready-to-bake treats
>> >> for your pooch! Check out all the yum! Click here.
>> >> www.doyoubake.com/mamaotter If you're a crafter looking to
>> >> advertise your wares, or you wish to buy handcrafted products,
>> >> send a blank email to
>> >> HandmadeSellNTrade+subscribe at groups.io
>> >> _______________________________________________
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