[Blindtlk] Good afternoon everyone, Re: A Horrible Experience at Kmart

[Judy Jones]

What????

-----Original Message----- 
From: Carly Mihalakis via blindtlk
Sent: Wednesday, January 27, 2016 5:01 PM
To: Blind Talk Mailing List ; Blind Talk Mailing List
Cc: Carly Mihalakis
Subject: Re: [Blindtlk] Good afternoon everyone, Re: A Horrible Experience 
at Kmart

Afternoon, list family,

Does anybody else believe as I do, that traveling ought to be done
communally? for some it enbodies a very social nature of moving from
one place to another?At 05:40 PM 1/26/2016, Robin via blindtlk wrote:
>I agree with YourAssessment
>
>If you've got NoSight, Might AsWell StayOut of Sight
>
>Shop Online & Work from Home & Go to College-School Online & 
>ChatWithFriends Online & Get Social Online (FaceBook&Twitter) & Get Fit at 
>Home (Exercise) & Order IN (Delivery of Food)
>
>As for me, as a TotallyBlindGuy, I MuchPrefer to DoThings InPerson
>
>As I said earlier, WhatEver Floats YourBoat
>At 02:53 PM 1/26/2016, you wrote:
>>I think it should be a personal choice. I hate computers therefore never 
>>shop online. I like the social aspect of getting out of the house too. Not 
>>for the reasons necessarily one lady put out here.  I'm a woman on a 
>>mission and just want to get out of there. I just like being around people 
>>especially since I live alone. My boyfriend does a little bit of both and 
>>he is blind.
>>
>>Living the life you want means doing things that suit you best. As for 
>>being on show, we don't have a choice. Whether we decide to shop online or 
>>in a store people are going to draw conclusions about the blind. We also 
>>have to remember that there are people with multiple disabilities that 
>>pose different challenges and be understanding of them. I applaud 
>>Charlotte and her friend for what they're doing but wish they didn't have 
>>to. I wish I didn't have to explain stuff all the time, but if it helps 
>>one person understand better and treat the next blind person kinder I'm 
>>going to do it. Remember we are a minority. If there were as many blind 
>>people as Hispanics in this country most people would know some braille. 
>>Most people know some Spanish.
>>
>>Just asking that responders think about how they say things here. Some of 
>>this has been kind a harsh but probably it was not intended that way. 
>>Collectively were blind but we're still individuals with different 
>>stories.
>>
>>Ericka Short
>>"What is right is not always popular; what is popular is not always 
>>right."
>>
>>  from my iPhone
>>
>> > On Jan 26, 2016, at 4:36 PM, Peter Donahue via blindtlk
>> <blindtlk at nfbnet.org> wrote:
>> >
>> > Hello Brian and everyone,
>> >
>> >
>> >    The same can be said for those blind people that prefer to
>> shop online or via an automatic replenishment service than to waste time 
>> going to the store to buy items they could buy online quite easily, 
>> fighting with paratransit when it comes time to bring the goods home and 
>> one can spend time more productively. Why should we be made to feel like 
>> hermits and always feel the need to put ourselves on display for the 
>> public when sighted individuals avail themselves of these conveniences 
>> without reservation so they can make more efficient use of their time and 
>> saving money in the process.
>> >
>> > Peter Donahue
>> >
>> > Bryan Schulz via blindtlk wrote:
>> >> Hi,
>> >>
>> >> When the price of a dewalt drill was $100 less than the same
>> model at home
>> >> depot, nobody is going to make me feel bad about shopping from my 
>> >> couch!
>> >> Bryan
>> >>
>> >> -----Original Message-----
>> >> From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Carly
>> >> Mihalakis via blindtlk
>> >> Sent: Tuesday, January 26, 2016 11:56 AM
>> >> To: Blind Talk Mailing List; 'Blind Talk Mailing List'
>> >> Cc: Carly Mihalakis
>> >> Subject: Re: [Blindtlk] A Horrible Experience at Kmart
>> >>
>> >> Good morning, everyone,
>> >>
>> >>    This is precisely why On-line shopping and such
>> >> doesn't appeal to me personally. Why not  do a
>> >> little traveling, persuing the good things life
>> >> sometimes offers, not to mention  having an
>> >> opportunity to model for people how blind folks
>> >> find their life experiences and in fact, do the
>> >> same things as everybody else but perhaps a little differently.
>> >> CarFrom: blindtlk
>> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
>> >> Cheryl Echevarria via blindtlk Sent: Thursday,
>> >> July 16, 2015 2:26 PM To: 'Blind Talk Mailing
>> >> List' Cc: Cheryl Echevarria Subject: Re:
>> >> [Blindtlk] A Horrible Experience at Kmart I would
>> >> like to say, becoming hermits and not getting out
>> >> of the house and traveling? As stated early live
>> >> the life you want, and I am totally for those who
>> >> want to not go shopping without other people with
>> >> you, but when you do go shopping. on in
>> >> restaurants, etc. That we show independence.
>> >> Sitting home doesn't give that. I also order
>> >> online, but remember staying home the outside
>> >> world doesn't learn about blind people. Things
>> >> like the KNFB Reader which is now an app on your
>> >> sell phone can help with this for shopping. It
>> >> can tell you want you are looking at or at least
>> >> read a code, and there are exciting other
>> >> inventions on the horizon. Google Glass, which we
>> >> tried at the NFB Travel & Tourism, and other
>> >> divisions at convention. Michael Hingson was part
>> >> of the group. Many things new and updated  at
>> >> convention. -----Original Message----- From:
>> >> blindtlk [mailto:blindtlk-bounces at nfbnet.org] On
>> >> Behalf Of Charlotte via blindtlk Sent: Thursday,
>> >> July 16, 2015 2:30 PM To: Blind Talk Mailing List
>> >> Cc: Charlotte Subject: Re: [Blindtlk] A Horrible
>> >> Experience at Kmart Hi. Our paratransit is pretty
>> >> much 24/7 so I would be okay with coming at a
>> >> time that was less busy. It was 2 hours when the
>> >> manager came in, not 4. We were planning to stay
>> >> for 3. I asked the cashier when we started
>> >> shopping if that was acceptable and he said it
>> >> was. I've had to change employees before and was
>> >> totally okay with that. One time I had to wait 20
>> >> minutes for another employee to come off break
>> >> and was okay with that because I knew about it
>> >> ahead of time. I am very willing to work with
>> >> people if they are willing to work with me. I
>> >> know I take a bit longer because of my mobility
>> >> issues and am totally okay with rotating
>> >> employees or waiting 20 minutes or so for them to
>> >> get someone else. On 7/16/2015 1:01 PM, Judy
>> >> Jones via blindtlk wrote: > My concern about
>> >> calling in ahead of time, although I understand
>> >> why it was done, is that, if you start them
>> >> thinking you need special arrangements/help, then
>> >> in future they may get the idea to ask you to
>> >> only shop certain times when they CAN offer the
>> >> time and attention you are asking for ahead of
>> >> time.  You might want to go during a time you can
>> >> use your paratransit, but the store may then say,
>> >> well, we don't have the personnel or scheduling
>> >> to be able to accommodate you, you need to come
>> >> at such-and-such time. > > In other words, if you
>> >> start asking for special ahead of time help, they
>> >> could start putting limits.  They shouldn't but
>> >> that may get them thinking in that direction. > >
>> >> A long time ago, when I went into the Winn-Dixie
>> >> late at night to shop, I was told to come back
>> >> during the day when there was more staff to offer
>> >> customer assistance. > > I told them that I
>> >> worked and commuted, and had to come when was
>> >> convenient for me.  With that explanation, I was
>> >> promptly offered customer assistance, and have
>> >> never had a problem since. > > Also, with
>> >> employees, they are needed in certain departments
>> >> doing certain tasks, and the shift's schedules
>> >> are made accordingly.  To take four hours to shop
>> >> with one employee can upset the scheduling and
>> >> possibly disrupt that employee's lunch break.  It
>> >> might be good to check with your shopper to make
>> >> sure the time frame will work with them.  A
>> >> solution is to work with one shopper for a while,
>> >> then trade to another if the first employee needs
>> >> to take his break or clock out.  As I understand
>> >> it, they are strict with their employees and
>> >> clocked time, something we as customers don't
>> >> usually have to think about, but we should be
>> >> considerate of those factors. > > Judy > >
>> >> -----Original Message----- > From: blindtlk
>> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
>> >> Of > Charlotte via blindtlk > Sent: Thursday,
>> >> July 16, 2015 11:46 AM > To: Blind Talk Mailing
>> >> List > Cc: Charlotte > Subject: Re: [Blindtlk] A
>> >> Horrible Experience at Kmart > > That definitely
>> >> had an impact on it for sure. Also, there were 2
>> >> of us, both totally blind and one in a
>> >> wheelchair. That added onto the time. > That's
>> >> the main reason I called ahead and told
>> >> them. > > > On 7/16/2015 7:47 AM, justin williams
>> >> via blindtlk wrote: >> Yeah, not having the
>> >> knowledgeable employee is what may have caused it
>> >> to be so time consuming. >> >> >> -----Original
>> >> Message----- >> From: blindtlk
>> >> [mailto:blindtlk-bounces at nfbnet.org] On Behalf
>> >> Of >> Charlotte via blindtlk >> Sent: Thursday,
>> >> July 16, 2015 8:46 AM >> To: Blind Talk Mailing
>> >> List >> Cc: Charlotte >> Subject: Re: [Blindtlk]
>> >> A Horrible Experience at Kmart >> >> It was 2
>> >> hours when he banged on the door and there were 2
>> >> of us and we were looking for several items that
>> >> took a long time to find. Also, if they'd given
>> >> us a female it would've went a lot quicker. Also,
>> >> if that were going to be a problem, we could've
>> >> been notified of that when we, twice, called
>> >> ahead. >> >> >> On 7/16/2015 2:16 AM, Paul Wick
>> >> via blindtlk wrote: >>> No offense meant, but I
>> >> would never tie up customer service for 3 1/2
>> >> hours. but that doesn't eexcuse his rather
>> >> narrowminded behavior. >>> >>> Paul >>> >>> Sent
>> >> from my iPhone >>> >>>> On Jul 15, 2015, at 8:02
>> >> PM, Charlotte via blindtlk <blindtlk at nfbnet.org>
>> >> wrote: >>>> >>>> A few days ago my best friend
>> >> and I were talking about the good deals she got
>> >> while at Kmart with another friend of hers. They
>> >> had sales on swimsuits, clothing, shoes, etc. and
>> >> I was looking to purchase some of these same
>> >> articles. She said she'd like to go back as well
>> >> so we planned a trip for Friday, July 3, to go to
>> >> Kmart on paratransit to get the items we wanted.
>> >> I told her I'd call ahead the next day and let
>> >> them know we were coming and that we would be
>> >> there quite a while as we were two blind women,
>> >> one in a wheelchair, looking for clothing and
>> >> accessories. The next day I called to let them
>> >> know. I spoke to the manager on duty. He assured
>> >> me it was no problem. I didn't feel very
>> >> satisfied with his brush-off quick response and
>> >> told my husband about it. He then called again
>> >> and spoke to a customer service lead. This time
>> >> he, too, was assured that it would be no problem.
>> >> He gave the times we'd be there and she said
>> >> she'd get it taken care of and leave a note at
>> >> the service desk so they could get someone in
>> >> ladies' clothing or a similar department to help
>> >> us. We again told her the length of time we were
>> >> looking at and that there would be two of us. We
>> >> arrived at Kmart Friday and I went to the service
>> >> desk. I again said I had called ahead and spoken
>> >> to two people and told them we were coming and
>> >> that my friend and I would need help shopping.
>> >> Not only were my two previous calls ignored, but
>> >> we were given a male cashier who knew nothing
>> >> about clothing. He, as an employee and a person,
>> >> was fantastic. But I did not feel the most
>> >> comfortable shopping for intimate apparel with a
>> >> male not related to me. We proceeded to begin
>> >> shopping and purchased some shoes, swimsuit, and
>> >> were looking at pants. We had been shopping for
>> >> about 2 hours. My friend and I were in the
>> >> women's fitting room trying on clothing. All of a
>> >> sudden there is a loud bang on the door. In a
>> >> raised, scathing tone, the general manager of the
>> >> store inquires how much longer we intend on tying
>> >> his employee up. I again explained that we had
>> >> called twice in advance and that I had indeed
>> >> spoken to a manager on duty. I explained this in
>> >> a calm tone, only letting a bit of my growing
>> >> frustration show. Dan, the store manager, then
>> >> proceeds to publicly, loudly berate me in front
>> >> of the other customers and employees and tell me
>> >> how unappreciative and ungrateful I am. He said I
>> >> had tied up an employee for 3 or 4 hours. We had
>> >> begun shopping at 11 and it was just after 1 when
>> >> the incident occured. He said that from now on
>> >> they are putting a 30 minute maximum on any
>> >> assistance because of my extreme attitude. I
>> >> tried to reason with him as did my friend and say
>> >> we were not being extreme. We'd tried to do the
>> >> responsible thing and if we'd come separate
>> >> they'd have had two employees tied up. It really
>> >> hurt my feelings and upset me very much to be
>> >> publicly humiliated and berated in front of the
>> >> other customers and employees, and while I was
>> >> trying on clothes in the women's fitting room. I
>> >> came out of the room in tears. The gentleman
>> >> helping us was appalled. He profusely apologized
>> >> for his manager's rude behavior and said if he
>> >> were us he'd just put everything back and walk
>> >> out. I said I'd love to do that but with my
>> >> transportation limitations, that wasn't an option
>> >> for me. We did get checked out and went to wait
>> >> for our ride. When I got home, I immediately
>> >> called the corporate complaint department. The
>> >> gentleman who took my call was also appalled by
>> >> the classless behavior of the manager. I am still
>> >> waiting to hear the resolution of this complaint.
>> >> I will never set foot back in that store again
>> >> unless that manager is no longer working there or
>> >> at any store. He is rude, unprofessional, and
>> >> according to the employee helping us, he treats
>> >> his employees the same way. I've been verbally
>> >> abused before and that was exactly what this
>> >> experience reminded me of. My friend said he was
>> >> accusing us of having an extreme attitude, when
>> >> he was actually the one acting extreme. I would
>> >> not recommend any person with a disability to go
>> >> to Kmart. You will be treated as less than human
>> >> and given the complete brush-off. If you go to
>> >> the store on Lake St. Dan will impose a 30 minute
>> >> maximum on your shopping time. This is not legal
>> >> by ADA standards. He feels that we are taking
>> >> advantage of a system and so I feel that he
>> >> doesn't want us there or our business. Let Dan,
>> >> the Kmart manager know what you think of what you
>> >> just read. I have an update to this story. It is
>> >> now July 15, and I still have not heard any word
>> >> from corporate of any kind. I called twice and
>> >> both times was told someone would get back in
>> >> touch with me promptly. This has not happened.
>> >> Apparently Sears and Kmart do not care about
>> >> whether or not their customers are treated in a
>> >> dignified manner. >>>> Charlotte >>>> >>>> >>>>
>> >> -- >>>> Visit my shop for handmade gemstone
>> >> jewelry, bath products, and more. >>>> Click
>> >> here. >>>>
>> >> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >>>> >>>>
>> >>   Need a tasty snack? Love popcorn? Try Hayward
>> >> Main Street Gourmet Popcorn.  Many flavors and
>> >> gift packs. >>>> Click Here. >>>>
>> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
>> >>  >> >>>> If you need a healthy snack packed with
>> >> protein, try Jerky Direct. Beef, turkey, and
>> >> buffalo in many flavors to please everyone. >>>>
>> >> Click here. >>>>
>> >> www.mamaotter.jerkydirect.com >>>> >>>> Do You
>> >> Bake? It's more than a question, it's a wonderful
>> >> new company. They feature everything from dip
>> >> mixes to dessert mixes, bread and breakfast
>> >> mixes, dinner mixes, ready-made sauces and
>> >> seasonings, grab and go snacks, and a nice
>> >> selection of gluten free products and
>> >> ready-to-bake treats for your pooch! Check out
>> >> all the yum! >>>> Click here. >>>>
>> >> www.doyoubake.com/mamaotter >>>> >>>> If you're a
>> >> crafter looking to advertise your wares, or you
>> >> wish to >>>> buy handcrafted products, send a
>> >> blank email to >>>>
>> >> HandmadeSellNTrade+subscribe at groups.io >>>> >>>> >
>> >>  >>>
>> >> _______________________________________________ >>
>> >>  >> blindtlk mailing list >>>>
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>> >> _______________________________________________ >>
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>> >>  >>> 0c >>> omcast.net >> -- >> Visit my shop for
>> >> handmade gemstone jewelry, bath products, and
>> >> more. >> Click here. >>
>> >> HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE >> >>
>> >> Need a tasty snack? Love popcorn? Try Hayward
>> >> Main Street Gourmet Popcorn.  Many flavors and
>> >> gift packs. >> Click Here. >>
>> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter >>
>> >>   >> If you need a healthy snack packed with
>> >> protein, try Jerky Direct. Beef, turkey, and
>> >> buffalo in many flavors to please everyone. >>
>> >> Click here. >>
>> >> www.mamaotter.jerkydirect.com >> >> Do You Bake?
>> >> It's more than a question, it's a wonderful new
>> >> company. They feature everything from dip mixes
>> >> to dessert mixes, bread and breakfast mixes,
>> >> dinner mixes, ready-made sauces and seasonings,
>> >> grab and go snacks, and a nice selection of
>> >> gluten free products and ready-to-bake treats for
>> >> your pooch! Check out all the yum! >> Click
>> >> here. >> www.doyoubake.com/mamaotter >> >> If
>> >> you're a crafter looking to advertise your wares,
>> >> or you wish to >> buy handcrafted products, send
>> >> a blank email to >>
>> >> HandmadeSellNTrade+subscribe at groups.io >> >> >> >>
>> >>   _______________________________________________
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>> >> http://nfbnet.org/mailman/options/blindtlk_nfbnet.org/sirius_black%40
>> >>  >> comcast.net -- Visit my shop for handmade
>> >> gemstone jewelry, bath products, and more. Click
>> >> here. HTTP://WWW.ETSY.COM/SHOP/SCENTSGEMSNMORE
>> >> Need a tasty snack? Love popcorn? Try Hayward
>> >> Main Street Gourmet Popcorn.  Many flavors and
>> >> gift packs. Click Here.
>> >> http://hmsgp.mybigcommerce.com/#a_aid=mamaotter
>> >> If you need a healthy snack packed with protein,
>> >> try Jerky Direct. Beef, turkey, and buffalo in
>> >> many flavors to please everyone. Click here.
>> >> www.mamaotter.jerkydirect.com Do You Bake? It's
>> >> more than a question, it's a wonderful new
>> >> company. They feature everything from dip mixes
>> >> to dessert mixes, bread and breakfast mixes,
>> >> dinner mixes, ready-made sauces and seasonings,
>> >> grab and go snacks, and a nice selection of
>> >> gluten free products and ready-to-bake treats for
>> >> your pooch! Check out all the yum! Click here.
>> >> www.doyoubake.com/mamaotter If you're a crafter
>> >> looking to advertise your wares, or you wish to
>> >> buy handcrafted products, send a blank email to
>> >> HandmadeSellNTrade+subscribe at groups.io
>> >> _______________________________________________
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