[Blindtlk] I Sincerely Hope That You Can Help!!!

[Steve Jacobson]

James,

First, be very careful that you have not gotten into another set of Windows Live folders.  I'm guessing this is not the case, but I have occasionally gotten into "Storage Folders" instead of my mail account folders, many of which have the same folder names.

Second, make sure you have not switched accounts on your computer or that you have not accidentally logged into a different account.  This could cause you to see a different set of folders.

Finally, the suggestion of calling the Microsoft Help Line is a good one.  They may be able to try to determine what happened and perhaps run a repair.  In general, if you routinely have a lot of valuable business mail stored in your email folders, I would consider using IMAP or similar protocol that allows you to store your folders on the mail server.  Sooner or later, hard disks will crash.

Best regards,

Steve Jacobson

-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of James Kelm via blindtlk
Sent: Monday, May 23, 2016 10:08 PM
To: Blind Talk <blindtlk at nfbnet.org>
Cc: James Kelm <jameskelm at earthlink.net>
Subject: [Blindtlk] I Sincerely Hope That You Can Help!!!

Dear friends,

    I just had a near catastrophic event occur in my E-mail program, and I sincerely hope that you can help me to resolve it!

    I am using Microsoft Windows 7, with Windows Live E-mail.  I turned on my computer at work, and while I was sending an E-mail, suddenly every bit of data disappeared, other than my contact list.  All of the E-mails that I had saved, and even those that had been deleted just went away.  The folders are still there, but all of the E-mails in my E-mail program disappeared!  Is there any way for me to recover them?  I have antivirus, but I’m wondering if something got through?  Or is there simply something that happens from time to time that I can reverse?  This is a huge issue, because I had many business correspondences that now are gone, and since I had not yet put the contact in my list, all of those business contacts, along with all of their E-mails, are gone!!!

    Thank you so much in advance!!!


Respectfully,
James Kelm
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