[Blindtlk] BookShare question

[Peter Wolf]

Usually it is smooth, but if not I agree, a phone call to them helps.  They are great folks…if you can get them on the phone.  Just give a try whenever you pass your phone…
Peter
On Feb 22, 2017, at 8:45 PM, Sami Osborne via blindtlk <blindtlk at nfbnet.org> wrote:

> Hi all,
> 
> About a month ago I received an email from BookShare telling me that I needed to renew my account, which I did the same day I received it.  In that email, they said that the expiration date for my account would be today, (Wednesday, Feb.  22nd,) and I still have not heard back from them on their approval of my request for renewal.  I updated my information to signify that I'm a freshman in college, and gave them the name/address.
> In your experience, do they tell you the final results of your renewal request on or after the expiration date? I may remember incorrectly, but I think when I renewed my account last year, they emailed me to tell me that my request had been approved on the intended expiration date (although, as I said, I could be wrong about this).  Also, can I still use my BookShare account? If they haven't got back to me, would my request still be pending, or would my account already have been expired?
> 
> I hope to hear from all you guys soon.
> 
> Thanks and have a good night,
> 
> Sami
> 
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