[Blindtlk] Fwd: more TV providers provide talking menus for blind subscribers

Judy Jones sonshines59 at gmail.com
Thu Mar 16 22:18:25 UTC 2017 

I'm sure you are right about the script, especially if you are talking to "India."

Judy


-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Mark Tardif via blindtlk
Sent: Thursday, March 16, 2017 3:13 PM
To: Blind Talk Mailing List
Cc: Mark Tardif
Subject: Re: [Blindtlk] Fwd: more TV providers provide talking menus for blind subscribers

Unfortunately, what you are saying is probably true in a lot of cases.  What Brenda described is beyond ignorance, that's all the way down to stupid.  We gotta retrain these dummies all the time, because obviously the companies they work for don't train them properly.



Mark Tardif
Nuclear arms will not hold you.
-----Original Message-----
From: Larry Wayland via blindtlk
Sent: Thursday, March 16, 2017 12:27 AM
To: 'Blind Talk Mailing List'
Cc: Larry Wayland
Subject: Re: [Blindtlk] Fwd: more TV providers provide talking menus for blind subscribers

Thanks again Brinda:
It is amazing how difficult it is to convince some of these teck people that we are blind.  I think sometimes they have a card in front of them they follow and can't get away from that script.  I really don't know what the problem is, but it really gets frustrating!
Larry



-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Brenda Horwitz via blindtlk
Sent: Wednesday, March 15, 2017 9:41 PM
To: 'Blind Talk Mailing List'
Cc: Brenda Horwitz
Subject: Re: [Blindtlk] Fwd: more TV providers provide talking menus for blind subscribers

Hi Larry,
I have had this same problem with Direct. I was having trouble with my box and called in for assistance. I told the person that I was blind. At one point, she told me to make sure that the wires were plugged into the correct spots. I told her that they were. She told me to look at the back of the box to make sure. I told her that I was blind and was unable to do that. Her response. Are you ready for it?
She told me to put some light on it.
I said to her, "Um Mam, we can put all the light on it we want and it won't make any bit of a difference.
She said "are you serious?" I said yes, I'm finished with you, and now you can send someone to my home to fix it.
She did and they came 2 days later.
As far as the talking remote goes, I know they are working on it. I was told that when I did a study for Direct TV.


Brenda

-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf of Larry Wayland via blindtlk
Sent: Wednesday, March 15, 2017 8:45 PM
To: 'Blind Talk Mailing List'
Cc: Larry Wayland
Subject: Re: [Blindtlk] Fwd: more TV providers provide talking menus for blind subscribers

Thank you Brinda: I finally got enough information out of the tech people to do just that.  The first problem I had was trying to get them to understand what blind, or can't see, or my eyes don't work ment. The third person could speak English well enough to understand and  give me the instructions.
Now I would like to ask, is their a talking remote for Direct tv which can be purchased?
Larry



-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Brenda Horwitz via blindtlk
Sent: Wednesday, March 15, 2017 4:27 PM
To: 'Blind Talk Mailing List'
Cc: Brenda Horwitz
Subject: Re: [Blindtlk] Fwd: more TV providers provide talking menus for blind subscribers

How long ago did you get your current equipment? If it has been in the last year and a half, you already have the accessible equipment. All you have to do is activate it.

Brenda

-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Larry Wayland via blindtlk
Sent: Wednesday, March 15, 2017 4:06 PM
To: 'Blind Talk Mailing List'
Cc: Larry Wayland
Subject: Re: [Blindtlk] Fwd: more TV providers provide talking menus for blind subscribers

Is anyone having any luck in getting accessible equipment for DirectTV? I am not having any luck.
Larry


-----Original Message-----
From: blindtlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of David 
Andrews via blindtlk
Sent: Tuesday, December 27, 2016 7:12 PM
To: david.andrews at nfbnet.org
Cc: David Andrews
Subject: [Blindtlk] Fwd: more TV providers provide talking menus for blind 
subscribers

The area of accessible television is getting more activity of late -- this 
information may interest you.

Dave





>From: Ray Foret jr <rforet7706 at comcast.net>
>Subject: more TV providors provide talking menus for blind subscribers
>Date: Thu, 22 Dec 2016 02:50:28 -0600
>To: David Andrews <dandrews at visi.com>
>
>Greetings,
>As we all know, the Federal Communications Commission has inacted the
>Telecommunications act which requires provision for talking menu and or
>talking guide structure for blind subscribers of TV providing services.
>The first link is critically important for it leads to a FAQ sheet in
>which there is information for filing complaints if necessary:
>
><https://www.fcc.gov/television-and-set-top-box-controls-menus-program-
>guides-factsheet>https://www.fcc.gov/television-and-set-top-box-control
>s-menus-program-guides-factsheet
>
>
>Following is a list of TV providers who now provide some kind of audio
>or talking menu structure for blind subscribers.  Mostly, these
>providers require that the subscriber have the top of the line DVR box
>for this to work.  I must admit that I was quite surprised to see the
>TV satellite companies on board.
>
>
>Comcast:
>
><http://www.comcast.com/accessibility>www.comcast.com/accessibility
>
>Tivo:
><https://www.tivo.com/accessibility>https://www.tivo.com/accessibility
>Spectrum, (formerly Charter)
><http://www.charter.net/support/accessibility/talking-guide-spectrum-gu
>ide-support/>http://www.charter.net/support/accessibility/talking-guide
>-spectrum-guide-support/
>Direct TV:
><https://support.directv.com/equipment/talking-guide-faq>https://suppor
>t.directv.com/equipment/talking-guide-faq
>and Dish Network:
><https://www.dish.com/accessibility/>https://www.dish.com/accessibility
>/
>Verizon Fios:
><http://www.verizon.com/about/accessibility/text-speech?pos=1>http://ww
>w.verizon.com/about/accessibility/text-speech?pos=1
>
>Of course, Apple TV is accessible and that’s always a plus too.
>
>
>
>Sent from my Mac, The Only computer with full accessibility for the
>blind built-in
>
>Sincerely, The Constantly Barefooted Ray,
>
>Still a very happy Comcast XFinity Voice Guidance, Mac, Verizon
>Wireless iPhone7+ and Apple TV user!
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