[BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind Man Shop Because Of "Policy" | The Blind Advocate

[Judy Jones]

Yes, the turn-away I experienced was in Tacoma over ten years ago.

The welcoming experience with Ross's have been in Idaho.

Judy

"Embrace each day with His mercies and blessings."


-----Original Message-----
From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Mark Tardif
via BlindTlk
Sent: Saturday, December 21, 2019 2:25 PM
To: Blind Talk Mailing List
Cc: Mark Tardif
Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
Man Shop Because Of "Policy" | The Blind Advocate

What you experienced was extremely rude.  I've never shopped at a Ross 
store, but that kind of behavior is just not okay.  I hope we can find out 
if not providing this kind of courtesy is a regional or local policy, and 
then deal with it accordingly as an organization.



Mark Tardif
Nuclear arms will not hold you.
-----Original Message----- 
From: PLipovsky via BlindTlk
Sent: Saturday, December 21, 2019 10:05 AM
To: 'Blind Talk Mailing List'
Cc: PLipovsky
Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind 
Man Shop Because Of "Policy" | The Blind Advocate

I've had a problem with them as well in my area.  I went there to look for a
pair of shoes, and the manager told me I had five minutes.  Her tone of
voice was extremely rude as well.  I decided to report her to the regional
manager who got back with me and said they do not provide personal shoppers.


Although I don't believe assisting someone with a disability is mandated
under the ADA, but just a curtesy that stores provide, I'm wondering  how
many others were refused by Ross.   It seems to me, although I'm sure there
are others,  this particular merchant has a high refusal rate.


-----Original Message-----
From: BlindTlk <blindtlk-bounces at nfbnet.org> On Behalf Of Jude DaShiell via
BlindTlk
Sent: Friday, December 20, 2019 8:49 PM
To: Cindy Ray via BlindTlk <blindtlk at nfbnet.org>
Cc: Jude DaShiell <jdashiel at panix.com>
Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
Man Shop Because Of "Policy" | The Blind Advocate

With a written policy cancel amenable.  What can be done is to discover if
that's a local or national policy.  If national, that may be needing
litigation to have it updated.

On Fri, 20 Dec 2019, Cindy Ray via BlindTlk wrote:

> Date: Fri, 20 Dec 2019 19:58:17
> From: Cindy Ray via BlindTlk <blindtlk at nfbnet.org>
> To: 'Blind Talk Mailing List' <blindtlk at nfbnet.org>
> Cc: cindyray at gmail.com
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help Blind
Man
>      Shop Because Of "Policy" | The Blind Advocate
>
> Better would be to find the time that they are the least busy with
> other customers, visiting with them about it. Maybe they would be
> amenable to it if we did that. Sill, our money is as good as anyone
else's.
> Cindy Lou
>
>
> -----Original Message-----
> From: BlindTlk <blindtlk-bounces at nfbnet.org> On Behalf Of Judy Jones
> via BlindTlk
> Sent: Friday, December 20, 2019 6:22 PM
> To: 'Blind Talk Mailing List' <blindtlk at nfbnet.org>
> Cc: Judy Jones <sonshines59 at gmail.com>
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help
> Blind Man Shop Because Of "Policy" | The Blind Advocate
>
> On the otherhand, although  I understand planning, sighted people who
> come in to shop don't have to call ahead, and, for other reasons, may
> also need some customer assistance.  To my way of thinking, calling
> ahead may give whoever happens to answer the phone to refuse you
> service before you even get in the door.
>
> Judy
>
> "Embrace each day with His mercies and blessings."
>
>
> -----Original Message-----
> From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Mark
> Tardif via BlindTlk
> Sent: Friday, December 20, 2019 4:08 PM
> To: Blind Talk Mailing List
> Cc: Mark Tardif
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help
> Blind Man Shop Because Of "Policy" | The Blind Advocate
>
> Sherri, I think you are right.  I have been extremely fortunate here
> and elsewhere about getting help, and I usually have a friend come
> with me and help me.  Otherwise, when necessary, I have called stores
> to find out if personnel are available to help.  Nevertheless, if this
> account is accurate,
>
> this was a boneheaded move by that store to tell this man they weren't
> required to help.  They might have simply suggested that in the future
> he call beforehand.  Wow, there are other things I could say about
> this, but I'll keep that private because it might sound inflammatory.
> But a really dumb business move on the part of that store if that
> indeed is what happened.
>
>
>
> Mark Tardif
> Nuclear arms will not hold you.
> -----Original Message-----
> From: Sherri via BlindTlk
> Sent: Friday, December 20, 2019 5:39 PM
> To: 'Blind Talk Mailing List'
> Cc: Sherri
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help
> Blind Man Shop Because Of "Policy" | The Blind Advocate
>
> In my opinion, it's always good to call in first and make sure they
> have staff that can help.  This time of year, the stores get very
> busy.  Just a thought.
>
> Sherri
>
> -----Original Message-----
> From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of Jude
> DaShiell via BlindTlk
> Sent: Friday, December 20, 2019 5:03 PM
> To: Judy Jones via BlindTlk <blindtlk at nfbnet.org>
> Cc: Jude DaShiell <jdashiel at panix.com>
> Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help
> Blind Man Shop Because Of "Policy" | The Blind Advocate
>
> Same thing happened to me in Lexington Park Olies after it opened up.
>
> On Fri, 20 Dec 2019, Judy Jones via BlindTlk wrote:
>
> > Date: Fri, 20 Dec 2019 16:03:32
> > From: Judy Jones via BlindTlk <blindtlk at nfbnet.org>
> > To: 'Blind Talk Mailing List' <blindtlk at nfbnet.org>
> > Cc: Judy Jones <sonshines59 at gmail.com>
> > Subject: Re: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help
> > Blind
> Man
> >      Shop Because Of "Policy" | The Blind Advocate
> >
> > I had that happen with Ross's several years ago, and the reason
> > given that they simply didn't haveany employees who could leave
> > their registers, and no extra customer service people.
> >
> > Judy
> >
> > "Embrace each day with His mercies and blessings."
> >
> > -----Original Message-----
> > From: BlindTlk [mailto:blindtlk-bounces at nfbnet.org] On Behalf Of
> > Armando Vias via BlindTlk
> > Sent: Friday, December 20, 2019 12:48 PM
> > To: BlindTlk at nfbnet.org
> > Cc: Armando Vias
> > Subject: [BlindTlk] UNACCEPTABLE! Ross Employees Refuses To Help
> > Blind Man Shop Because Of "Policy" | The Blind Advocate
> >
> >
> > https://theblindadvocate.com/news/ross-store-employees-refuses-to-he
> > lp
> > -blind
> > -man-shop/
> > _______________________________________________
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> > m
> >
> >
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>

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