[BlindTlk] OK NFBW reader problems

[Ericka]

It is good to know that it works just fine for android folks. I am also happy to hear that the braille note plus works just fine for this app. I am using the most current iPhone SE with current software. Another words, my phones totally updated. I can’t even get into it as the screen comes up looking like it’s going to open and then it fails to open. So I guess it crashes right away.. I tried to shut it down and do a hard reboot which didn’t fix anything. I have the same problem with the Blind Square app too.

Should I be calling Apple about this? Or should I try to report things to NFB for the reader and the company who produced Blind Square? I do have updates set to automatic so either the latest isn’t the greatest or something.

Thanks for your help!

Ericka Nelson

> On Aug 5, 2020, at 8:43 PM, Humberto Avila via BlindTlk <blindtlk at nfbnet.org> wrote:
> 
> Dear Arika
> 
> I am just curious, what phone / tablet are you using with KNFB reader? Is the app just crashing to the home screen or is it just listing the files and folders you read, as it seems like from your description?
> 
> I use KNFB Reader on my Braille Note Touch+, which runs Android, and I haven't had any problems opening and running the app. There is a tab in the app called File Explorer, which is activated with a button at the top of the app, which lists all your folders. Pushing the back button if there is one either physically or virtually should take you to where you can take a picture and such. At least with my Braille Note it does. Maybe I would close the app via the recent apps list (at least that's what it's called on my Braille Note's Android system) and then open it again.
> 
> As far as an iPhone, I'd do the same thing.
> 
> Also, maybe restarting the device can be helpful.
> 
> 
> 
> “Positive thinking leads to a positive attitude which leads to positive actions which lead to positive outcomes.”
> — ME
> 
> On Aug 5, 2020, at 11:28 AM, Ericka via BlindTlk <blindtlk at nfbnet.org> wrote:
> 
> My KNFB Reader reader app will not open. I’ve been using it for years. It looks like it’s about to open and then it completely flips out back to the screen with all the choices in that folder. What the Hecks going on? Is anyone else experiencing this? I’m not the most experienced user but I’ve never had a problem opening the app before. This has been going on for months and I’m really tired of Not having this reading option any longer.
> 
> Ericka Nelson
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