[BlindTlk] [BlTlk] App accessibility

[Ericka]

We have no problems with the spectrum/charter. Once in a while. It says no description for a little bit but it always comes back we’ve only had one time calling spectrum for something and it was not accessibility related that we had the bed representative. Every time we’ve had.. They’ve been fantastic. 

And we have never really had a problem calling accessibility for our TV which is a Samsung Q something. It always works with our cable even Bixby. Yes sometimes it doesn’t cooperate but it’s more accurate than a LEXA. 95% of the time it’s more accurate. You The only problem we have with our Samsung is that it doesn’t always cooperate with every app the worst I think is like Netflix, VUDU and prime type things. It works perfect with Tubi although it doesn’t have descriptive video as an option. All the movies there are closed captioned. The TV doesn’t read the close captioning  I don’t think. But then again that’s not the part we need. Lol 


Ericka Nelson

> On Jul 18, 2022, at 2:00 AM, Jude DaShiell via BlindTlk <blindtlk at nfbnet.org> wrote:
> 
> If one must talk to anyone on the phone, get an email address of someone
> in the accessibility department or the special needs department then do
> the rest with email.  The reason for this is that email shows up on their
> system with I hope an appropriate subject line and if you get a response
> back about a ticket having been opened, reply to that message and include
> the whole message sent you.  That way you work within a company's system
> your problem or suggestion for additional feature(s) or service(s) will be
> on that ticket number.
> If any fix or improvement is to happen, the company and you both have a
> written record of it and it makes work of project leads easier when it
> comes to writing work orders that drive the development process.
> 
> 
>> On Sun, 17 Jul 2022, Judy Jones via BlindTlk wrote:
>> 
>> Some companies call that department a Special Needs department. I would ask for the department that deals with accessibility issues.
>> 
>> 
>> 
>> 
>> Judy
>> sent from the Android HIMS braille tablet
>> 
>> ----- Original Message -----
>> From: Kerry via BlindTlk <blindtlk at nfbnet.org>
>> Date: Sunday, July 17, 2022 04:12 PM
>> To: blindtlk at nfbnet.org
>> CC: Kerry <kerry1211 at cox.net>
>> Subject: [BlindTlk] App accessibility
>> 
>> Hi, I'm wondering if there's various contact teams for different companies regarding app accessibility's It seems like when  talk about accessibility to various companies they are often misunderstood as to what it means or whether their apps are accessible or not.
>> I'm not sure if anyone is familiar with the Cox, or Comcast Cable boxes and the accessibility features but many of the agents at Cox are unfamiliar with the voice guidance screen reader included with the device and do not know how to assist with applications or improving the functionality.
>> So I end up getting the runaround between various application companies and everyone seems to not understand the issue. Not sure if the community may know the contact person who was responsible for the development of the voice guidance screen reader and could talk to this person or group about improving it?
>> 
>> Sent from my iPhone
>> 
>> Sent from my iPhone
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