[BlindTlk] [BlTlk] App accessibility

Mon Jul 18 21:39:31 UTC 2022

Dear Kary,

I understand how incredibly frustrating it must be when a company or organization you are speaking with regarding accessibility does not know what you are talking about. It is especially frustrating when the company claims that their services are accessible, and yet their staff or tech support folks don't know what the heck that is, or they aren't accessible themselves.

I am sorry that hear that you are experiencing these troubles with the Comcast folks.
I am wondering if you have ever reached out to their center for customers with disabilities directly? It sounds like their services could be of use to you especially for the kind of feedback / support you are seeking. Their web page is:
https://www.xfinity.com/support/articles/accessibility-services

I do not use Comcast, so I do not know how responsive they are or how they do things, if they indeed do them as responsively as they claim or if you have already contacted them. But at least I'd try to let you know about it.

Good luck and have a relaxful summer.

Sincerely,

Humberto
“Be kind; for everyone you meet is fighting a really hard battle.” — πλατο

On Jul 18, 2022, at 1:01 PM, Ericka via BlindTlk <blindtlk at nfbnet.org> wrote:

We have no problems with the spectrum/charter. Once in a while. It says no description for a little bit but it always comes back we’ve only had one time calling spectrum for something and it was not accessibility related that we had the bed representative. Every time we’ve had.. They’ve been fantastic.

And we have never really had a problem calling accessibility for our TV which is a Samsung Q something. It always works with our cable even Bixby. Yes sometimes it doesn’t cooperate but it’s more accurate than a LEXA. 95% of the time it’s more accurate. You The only problem we have with our Samsung is that it doesn’t always cooperate with every app the worst I think is like Netflix, VUDU and prime type things. It works perfect with Tubi although it doesn’t have descriptive video as an option. All the movies there are closed captioned. The TV doesn’t read the close captioning  I don’t think. But then again that’s not the part we need. Lol

Ericka Nelson

On Jul 18, 2022, at 2:00 AM, Jude DaShiell via BlindTlk <blindtlk at nfbnet.org> wrote:

If one must talk to anyone on the phone, get an email address of someone
in the accessibility department or the special needs department then do
the rest with email.  The reason for this is that email shows up on their
system with I hope an appropriate subject line and if you get a response
back about a ticket having been opened, reply to that message and include
the whole message sent you.  That way you work within a company's system
your problem or suggestion for additional feature(s) or service(s) will be
on that ticket number.
If any fix or improvement is to happen, the company and you both have a
written record of it and it makes work of project leads easier when it
comes to writing work orders that drive the development process.

On Sun, 17 Jul 2022, Judy Jones via BlindTlk wrote:

Some companies call that department a Special Needs department. I would ask for the department that deals with accessibility issues.

Judy
sent from the Android HIMS braille tablet

----- Original Message -----
From: Kerry via BlindTlk <blindtlk at nfbnet.org>
Date: Sunday, July 17, 2022 04:12 PM
To: blindtlk at nfbnet.org
CC: Kerry <kerry1211 at cox.net>
Subject: [BlindTlk] App accessibility

Hi, I'm wondering if there's various contact teams for different companies regarding app accessibility's It seems like when  talk about accessibility to various companies they are often misunderstood as to what it means or whether their apps are accessible or not.
I'm not sure if anyone is familiar with the Cox, or Comcast Cable boxes and the accessibility features but many of the agents at Cox are unfamiliar with the voice guidance screen reader included with the device and do not know how to assist with applications or improving the functionality.
So I end up getting the runaround between various application companies and everyone seems to not understand the issue. Not sure if the community may know the contact person who was responsible for the development of the voice guidance screen reader and could talk to this person or group about improving it?

Sent from my iPhone

Sent from my iPhone
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