[BlindTlk] question about Using Amazon Lockers Accessibly

[Beth Fogle-Hatch]

Hello Humberto,


We have two sets of Amazon lockers in the lobby of our building. Yes, 
there is a touch screen on the machines. However, blind people can 
definitely use the Amazon locker system. Your property manager or land 
lord will probably send you a web site where you would configure your 
set up. For example, my wife and I have our email and text message 
information stored in that web site. Whenever a package comes to us, one 
of us will get an email message, text message, or both.


You can either retrieve your package by scanning a bar code you receive 
from your text message or email address. This does work, but it is not 
as easy as the second option, entering a button code into the locker system.


We have two sets of lockers, one of which has a set of buttons where you 
can enter your code. It is similar to how an ATM works and feels. There 
is Braille and raised print on the machine and buttons. You can put a 
headphone into the headphone next to the set of buttons and the machine 
will provide instructions and orientation to the locker set up and how 
to use it.


I started using the headphones, but after a few times of doing that, I 
now just type in the code. There is a bump on the number 5, and a circle 
for enter and a star key if you mess up one of the numbers while you are 
typing.


When you receive a package, you will get a text message and email 
message providing you with the code to enter into the locker or a bar 
code you can scan using your phone. If the code you receive in your 
email or text message fails, nothing happens. If the code works, you 
will hear a beep and a locker will open. You'll need to listen for the 
locker. It will stay open and won't close on you, so I usually can reach 
around the two sets of lockers or use my cane to locate the open locker.


The lockers on the lower level are bigger and you can use the web site 
from your landlord or manager as I noted above  to configure the lockers 
to always open for you at the lower level. I have not done this, but it 
is available if people have mobility issues and can't reach the higher 
lockers.


Please email me privately if I can help further.


Best


Beth



On 12/3/2023 5:22 PM, Humberto Avila via BlindTlk wrote:
> Dear All,
>
>
> I hope you are doing well. I haven't written for a while, and I also 
> see this list has gone a bit dorment.
>
>
> However, at the fear of waking up everybody's email clients I must ask 
> this question. My apartment complex property system where I currently 
> reside in, uses Amazon lockers for distribution of shipments for 
> residents. So if I wanted to receive a package or gift from Amazon, I 
> would have to open it up by interfacing with an Amazon locker. I 
> personally have NO experience with this, and I know from what I 
> understand these are completely inaccessible touch screen systems! Yikes!
>
>
> My question is then, 1, what has your experiences been with these 
> systems, 2, how do you get around with the inaccessibility, and 3, 
> what accessibility settings exist through the Amazon web portal or the 
> locker kiosk itself so I can input my PIN or whatever is that I need 
> to input or however is that I need to access whatever I receive 
> through Amazon?
>
>
> Thanks much for your useful help in advance!
>
>
> Best,
>
>
> Humberto
>
>
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