[BlindTlk] [TheInnerSanctuary] Slightly OT: When Did Customer Service Die...

Fri May 3 10:32:29 UTC 2024

Hi,

the Iner Sanctuary? What is this group about?

On 4/22/2024 3:17 AM, Jude DaShiell via BlindTlk wrote:
> I am glad verizon got brought up here and anyone needing to download files
> that pass sha512sum verification will like what I'm about to share.  When
> files fail sha512sum verification or other forms of verification for which
> developers provide verification files those files are corrupted and
> unuseable. What I discovered is that the only way to download a clean file
> that passes verification tests is to use a stylus or pen point for sighted
> people and reset the router to factory settings and then do the download.
> Apparently verizon puts all manner of security settings on its routers to
> make downloading of files of a significant size all corrupted and the
> reset to factory settings wipes these settings out so the files download
> cleanly.  Verizon will restore the crap security settings as soon as it
> can do so, but while they're gone you can at least get some clean files
> down.  This happens with any file over 300k that these files come down
> corrupted.  For those of us testing linux distributions for accessibility
> 4 gigs is not an uncommon download. Things got crazy on this end since
> August of 2022 for me to figure this out on my own and without any useful
> customer service from verizon from that date until now.  I don't own the
> account and people that own the account are in another building a few
> miles away so verizon will only talk to those people.
>
>
> --
>   Jude <jdashiel at panix dot com>
>   "There are four boxes to be used in defense of liberty:
>   soap, ballot, jury, and ammo.
>   Please use in that order."
>   Ed Howdershelt 1940.
>
> On Sun, 21 Apr 2024, Kendra Schafer wrote:
>
>> Hi all!
>>
>> I think that the quality of having a human to assist you has gone down the black whole. Whenever I have to call Varizon to get assistance, I usually prefer a human to assist me, particularly when it comes to fixing a technical problem because I usually need a NASA style mission control team whenever something goes wrong with my tech. Often times, I have had to wait for around 9 hours before ever getting seen, let alone, the help I was seeking in the first place. I have had much better luck with the chat text service, though I can’t do it through the app since there are critical features that are not accessible to the blind, which is a big deal for me, since I happen to be blind. They don’t fix these problems by the way, but when it comes to their humans over the phone, I can’t stand to wait 9 hours since I often don’t have that many hours to give away. I’d rather show up in person to get help instead because waiting for only one hour is a lot more reasonable than waiting for 9 hours for assistance. By the way, that is not a typo because I really did have to wait 9 hours for assistance at least twice, before I was all set up for their text assistant service or whenever I was unable to use my phone because it was totally off line. I have had best luck with getting big companies like this to improve by posting about these kinds of experiences on Twitter or something similar because it gives them bad press, which they don’t want. Mind you, I don’t pull that in less I have exzosted my other options without any improvement. I have only taken that route once or twice in my life. I can tell you that it actually does work because bad press moves as fast as fake news on places like Twitter. Believe it or not, posting your complaints on social media is the best way to change a big corperation’s service quality, especially if you have already tried everything else outside legal power first without the desired result. Social media is kind of the under the radar modern watch dog.
>>
>> Kendra
>>
>>
>>
>> From: TheInnerSanctuary at groups.io <TheInnerSanctuary at groups.io> On Behalf Of addy via groups.io
>> Sent: Sunday, April 21, 2024 8:35 AM
>> To: theinnersanctuary at groups.io
>> Subject: Re: [TheInnerSanctuary] Slightly OT: When Did Customer Service Die...
>>
>>
>>
>> I think that the people on the front lines are being replaced by automation wherever possible, to save paying them....and we have to wait hours whenever we call a business to speak to a human !
>>
>>
>>
>> The people who remain on the front lines ( like in person in retail) are often battle hardened and not very nice because miserable clients too often kick them around ...I see it all too often, and friends in retail are very depressed....they like us because we're among the few that treat them with respect.
>>
>>
>>
>> In my workplace, staff attitude often has to do with what kind of manager we have.
>>
>>
>>
>> If the manager insists on respect of the client, it makes all the difference...
>>
>> but managers often hide in their hidden offices !!!
>>
>>   and ....
>>
>> right now ( thankfully I am retired, but a friend who still worked there til recently said )
>>
>>   "the inmates are running the asylum":
>>
>>   the most aggressive bullying co-workers run the show, as they spend all day in the coffee room...
>>
>> and the client gets pot luck
>>
>>
>>
>> addy
>>
>>   <https://www.facebook.com/groups/223300838257324/391259218128151/?comment_id=391260868127986&reply_comment_id=394445211142885&notif_id=1556703868181845&notif_t=group_comment_reply>
>>
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>>
>> On Sunday, April 21, 2024 at 10:32:00 a.m. EDT, Windstrm99 via groups.io <windstrm99=yahoo.com at groups.io> wrote:
>>
>>
>>
>>
>>
>> I think you are right that Amazon is to blame for some of this. I recently order a medication for my dog on Amazon which was supposed to be here in 2 days. It was very important and we really needed it. 2 days go by and nothing, I can see that it made it to my town but nothing again for the next 3 days. My husband ordered it again and we got it finally. I have yet to see the medication and did request a refund. No explanation has been given for the disappearance of the order.
>>
>>
>>
>> The pandemic did some things good and some things bad, the worst is the lost of personal encounters which has cause the lack of customer service, the lack of empathy, and that the loss of many of social skills.
>>
>>
>>
>> Sarah
>>
>>
>>
>> On Saturday, April 20, 2024 at 08:11:13 PM CDT, DennSedai via groups.io <dennsedai=gmx.com at groups.io> wrote:
>>
>>
>>
>>
>>
>> After the very long and way too many screwups that I have had to deal
>>
>> with today, I have to ask when customer service, common sense and
>>
>> intelligence died? I'm not being tongue in cheek here at all. I'm very
>>
>> much serious.
>>
>>
>>
>> A large part of today's frustrations land dead center on Amazon, with an
>>
>> equal measure landing on a large company who also sells products on
>>
>> Amazon, named Zinus.
>>
>>
>>
>> So here's the issues. All the items in question were ordered from
>>
>> Amazon. All were listed as "NEW". Not 'open box', not 'refurbished' and
>>
>> certainly not 'used'. Since it depends on what it is, I will consider
>>
>> for some things buying that way, but generally not in most cases.
>>
>> Unfortunately, none of them were accurately listed.
>>
>>
>>
>> So the first item is a metal frame box spring from Zinus. We replaced my
>>
>> Mom's old bed, and we had to get a bed frame that would accomodate a
>>
>> head and footboard that she loves*le sigh*. That meant we ended up with
>>
>> a bed frame that required a box spring. Plus the mattress. Well said box
>>
>> spring was missing TWO PIECES. Not just *any* pieces, but two *CRITICAL*
>>
>> pieces. These pieces join the vertical and horizontal pieces that make
>>
>> up the outer frame of the box spring.
>>
>>
>>
>> Well Zinus *ONLY* has live folks reachable WEEKDAYS, via phone on
>>
>> Pacific Standard Time, but you can e-mail us... so I did. The AI that
>>
>> scans and reads the e-mails shot back a request for 'additional'
>>
>> information. The *EXACT* in great detail information that I'd already
>>
>> provided. So resubmit it a *SECOND TIME*. Not happy at this point, but
>>
>> whatever. Then comes the *BRAIN DEAD* CSR from there hours and hours
>>
>> later. Their solution? *snicker, snort, cackles* Pure insanity.
>>
>>
>>
>> <<We're sorry to hear you are having issues with your purchase. We've
>>
>> reviewed your order and see it was purchased from Amazon. Since you're
>>
>> still within your return period, a full exchange is required with the
>>
>> retail channel.
>>
>>
>>
>>
>>
>> Please contact Amazon directly at: (888) 280-4331 for further
>>
>> assistance. They will send you a full unit and you can take out any
>>
>> part(s) needed to complete your assembly. You will need to return all
>>
>> unused parts. Amazon will provide a pre-paid return label and
>>
>> instructions on how to schedule a pick up.>>
>>
>>
>>
>> Really? That's your solution? *eye twitching*. Yes, this was the final
>>
>> point of madness today.
>>
>>
>>
>> First was discovering the missing parts.
>>
>>
>>
>> Second, was discovering my *NEW* bed frame was scratched up in multiple
>>
>> places. Which annoyed me, but I can live with. No, I get the headboard
>>
>> assembled fully and half the frame attached. I go to assemble the
>>
>> footboard... Houston, we have a problem. The footboard will not fit
>>
>> together. Now this is a metal pipe, a ROUND metal pipe, that forms the
>>
>> frame for the head and foot boards. Said pipe was SQUASHED. Someone
>>
>> squeezed it out of shape.
>>
>>
>>
>> So I do the jump through hoops on the Amazon app, to get to customer
>>
>> service, as you can't do so through their website most times. Explain
>>
>> the issue. Now keep in mind they *ADVERTISE* this as replacement or
>>
>> return. Their twat of a CSR *DOES NOT* explain the situation and states
>>
>> bluntly we've initiated the refund. Excuse you? Did you consult WITH ME
>>
>> THE CUSTOMER? No, you did not. I then pointedly state I will talk to a
>>
>> supervisor now and have to repeat the demand twice to get a supervisor.
>>
>> Get the *SAME* attitude and song/dance routine from the supervisor.
>>
>> Point out the ABSOLUTELY UNFORGIVABLE and RUDE behavior of their CSR.
>>
>> Oh, we'll forward that complaint on and he'll get additional training. I
>>
>> told them bluntly, as of this point I will publicly post the chat, and I
>>
>> am filing a complaint with the Better Business Bureau, for all the good
>>
>> that will do *snorts* We won't require you to return it. You're lucky I
>>
>> don't track you morons down and return it up close and in person.
>>
>>
>>
>> I then spend more hours working on it and trying to brute force and
>>
>> gently unbend it, as I don't have the right tools to do so. Finally get
>>
>> it unbent enough that I can get the parts to join up and more hours
>>
>> slowly assembling it. At this point, I don't care to tell them I managed
>>
>> to fix it. You do deserve to eat that loss, as you sent a clearly
>>
>> scratched up and damaged product out as 'new' when it wasn't.
>>
>>
>>
>> Then the e-mail of stupidity mentioned earlier from Zinus... Where did
>>
>> intelligence, common sense and customer service go to? It's fairly
>>
>> obvious they're dead, but when did that happen?
>>
>>
>>
>> The Silent One
>>
>>
>>
>> --
>>
>> This email has been checked for viruses by Avast antivirus software.
>>
>> www.avast.com
>>
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