[BlindTlk] [TheInnerSanctuary] Slightly OT: When Did Customer Service Die...

Fri May 3 13:55:04 UTC 2024

The innersanctuary is a group forpagans and heathens of all sorts.

-- 
 Jude <jdashiel at panix dot com>
 "There are four boxes to be used in defense of liberty:
 soap, ballot, jury, and ammo.
 Please use in that order."
 Ed Howdershelt 1940.

On Fri, 3 May 2024, Danielle Ledet via BlindTlk wrote:

> Hi,
>
> the Iner Sanctuary? What is this group about?
>
> On 4/22/2024 3:17 AM, Jude DaShiell via BlindTlk wrote:
> > I am glad verizon got brought up here and anyone needing to download files
> > that pass sha512sum verification will like what I'm about to share.  When
> > files fail sha512sum verification or other forms of verification for which
> > developers provide verification files those files are corrupted and
> > unuseable. What I discovered is that the only way to download a clean file
> > that passes verification tests is to use a stylus or pen point for sighted
> > people and reset the router to factory settings and then do the download.
> > Apparently verizon puts all manner of security settings on its routers to
> > make downloading of files of a significant size all corrupted and the
> > reset to factory settings wipes these settings out so the files download
> > cleanly.  Verizon will restore the crap security settings as soon as it
> > can do so, but while they're gone you can at least get some clean files
> > down.  This happens with any file over 300k that these files come down
> > corrupted.  For those of us testing linux distributions for accessibility
> > 4 gigs is not an uncommon download. Things got crazy on this end since
> > August of 2022 for me to figure this out on my own and without any useful
> > customer service from verizon from that date until now.  I don't own the
> > account and people that own the account are in another building a few
> > miles away so verizon will only talk to those people.
> >
> >
> > --
> >   Jude <jdashiel at panix dot com>
> >   "There are four boxes to be used in defense of liberty:
> >   soap, ballot, jury, and ammo.
> >   Please use in that order."
> >   Ed Howdershelt 1940.
> >
> > On Sun, 21 Apr 2024, Kendra Schafer wrote:
> >
> >> Hi all!
> >>
> >> I think that the quality of having a human to assist you has gone down the
> >> black whole. Whenever I have to call Varizon to get assistance, I usually
> >> prefer a human to assist me, particularly when it comes to fixing a
> >> technical problem because I usually need a NASA style mission control team
> >> whenever something goes wrong with my tech. Often times, I have had to wait
> >> for around 9 hours before ever getting seen, let alone, the help I was
> >> seeking in the first place. I have had much better luck with the chat text
> >> service, though I can’t do it through the app since there are critical
> >> features that are not accessible to the blind, which is a big deal for me,
> >> since I happen to be blind. They don’t fix these problems by the way, but
> >> when it comes to their humans over the phone, I can’t stand to wait 9 hours
> >> since I often don’t have that many hours to give away. I’d rather show up
> >> in person to get help instead because waiting for only one hour is a lot
> >> more reasonable than waiting for 9 hours for assistance. By the way, that
> >> is not a typo because I really did have to wait 9 hours for assistance at
> >> least twice, before I was all set up for their text assistant service or
> >> whenever I was unable to use my phone because it was totally off line. I
> >> have had best luck with getting big companies like this to improve by
> >> posting about these kinds of experiences on Twitter or something similar
> >> because it gives them bad press, which they don’t want. Mind you, I don’t
> >> pull that in less I have exzosted my other options without any improvement.
> >> I have only taken that route once or twice in my life. I can tell you that
> >> it actually does work because bad press moves as fast as fake news on
> >> places like Twitter. Believe it or not, posting your complaints on social
> >> media is the best way to change a big corperation’s service quality,
> >> especially if you have already tried everything else outside legal power
> >> first without the desired result. Social media is kind of the under the
> >> radar modern watch dog.
> >>
> >> Kendra
> >>
> >>
> >>
> >> From: TheInnerSanctuary at groups.io <TheInnerSanctuary at groups.io> On Behalf
> >> Of addy via groups.io
> >> Sent: Sunday, April 21, 2024 8:35 AM
> >> To: theinnersanctuary at groups.io
> >> Subject: Re: [TheInnerSanctuary] Slightly OT: When Did Customer Service
> >> Die...
> >>
> >>
> >>
> >> I think that the people on the front lines are being replaced by automation
> >> wherever possible, to save paying them....and we have to wait hours
> >> whenever we call a business to speak to a human !
> >>
> >>
> >>
> >> The people who remain on the front lines ( like in person in retail) are
> >> often battle hardened and not very nice because miserable clients too often
> >> kick them around ...I see it all too often, and friends in retail are very
> >> depressed....they like us because we're among the few that treat them with
> >> respect.
> >>
> >>
> >>
> >> In my workplace, staff attitude often has to do with what kind of manager
> >> we have.
> >>
> >>
> >>
> >> If the manager insists on respect of the client, it makes all the
> >> difference...
> >>
> >> but managers often hide in their hidden offices !!!
> >>
> >>   and ....
> >>
> >> right now ( thankfully I am retired, but a friend who still worked there
> >> til recently said )
> >>
> >>   "the inmates are running the asylum":
> >>
> >>   the most aggressive bullying co-workers run the show, as they spend all
> >>   day in the coffee room...
> >>
> >> and the client gets pot luck
> >>
> >>
> >>
> >> addy
> >>
> >>   <https://www.facebook.com/groups/223300838257324/391259218128151/?comment_id=391260868127986&reply_comment_id=394445211142885&notif_id=1556703868181845&notif_t=group_comment_reply>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> On Sunday, April 21, 2024 at 10:32:00 a.m. EDT, Windstrm99 via groups.io
> >> <windstrm99=yahoo.com at groups.io> wrote:
> >>
> >>
> >>
> >>
> >>
> >> I think you are right that Amazon is to blame for some of this. I recently
> >> order a medication for my dog on Amazon which was supposed to be here in 2
> >> days. It was very important and we really needed it. 2 days go by and
> >> nothing, I can see that it made it to my town but nothing again for the
> >> next 3 days. My husband ordered it again and we got it finally. I have yet
> >> to see the medication and did request a refund. No explanation has been
> >> given for the disappearance of the order.
> >>
> >>
> >>
> >> The pandemic did some things good and some things bad, the worst is the
> >> lost of personal encounters which has cause the lack of customer service,
> >> the lack of empathy, and that the loss of many of social skills.
> >>
> >>
> >>
> >> Sarah
> >>
> >>
> >>
> >> On Saturday, April 20, 2024 at 08:11:13 PM CDT, DennSedai via groups.io
> >> <dennsedai=gmx.com at groups.io> wrote:
> >>
> >>
> >>
> >>
> >>
> >> After the very long and way too many screwups that I have had to deal
> >>
> >> with today, I have to ask when customer service, common sense and
> >>
> >> intelligence died? I'm not being tongue in cheek here at all. I'm very
> >>
> >> much serious.
> >>
> >>
> >>
> >> A large part of today's frustrations land dead center on Amazon, with an
> >>
> >> equal measure landing on a large company who also sells products on
> >>
> >> Amazon, named Zinus.
> >>
> >>
> >>
> >> So here's the issues. All the items in question were ordered from
> >>
> >> Amazon. All were listed as "NEW". Not 'open box', not 'refurbished' and
> >>
> >> certainly not 'used'. Since it depends on what it is, I will consider
> >>
> >> for some things buying that way, but generally not in most cases.
> >>
> >> Unfortunately, none of them were accurately listed.
> >>
> >>
> >>
> >> So the first item is a metal frame box spring from Zinus. We replaced my
> >>
> >> Mom's old bed, and we had to get a bed frame that would accomodate a
> >>
> >> head and footboard that she loves*le sigh*. That meant we ended up with
> >>
> >> a bed frame that required a box spring. Plus the mattress. Well said box
> >>
> >> spring was missing TWO PIECES. Not just *any* pieces, but two *CRITICAL*
> >>
> >> pieces. These pieces join the vertical and horizontal pieces that make
> >>
> >> up the outer frame of the box spring.
> >>
> >>
> >>
> >> Well Zinus *ONLY* has live folks reachable WEEKDAYS, via phone on
> >>
> >> Pacific Standard Time, but you can e-mail us... so I did. The AI that
> >>
> >> scans and reads the e-mails shot back a request for 'additional'
> >>
> >> information. The *EXACT* in great detail information that I'd already
> >>
> >> provided. So resubmit it a *SECOND TIME*. Not happy at this point, but
> >>
> >> whatever. Then comes the *BRAIN DEAD* CSR from there hours and hours
> >>
> >> later. Their solution? *snicker, snort, cackles* Pure insanity.
> >>
> >>
> >>
> >> <<We're sorry to hear you are having issues with your purchase. We've
> >>
> >> reviewed your order and see it was purchased from Amazon. Since you're
> >>
> >> still within your return period, a full exchange is required with the
> >>
> >> retail channel.
> >>
> >>
> >>
> >>
> >>
> >> Please contact Amazon directly at: (888) 280-4331 for further
> >>
> >> assistance. They will send you a full unit and you can take out any
> >>
> >> part(s) needed to complete your assembly. You will need to return all
> >>
> >> unused parts. Amazon will provide a pre-paid return label and
> >>
> >> instructions on how to schedule a pick up.>>
> >>
> >>
> >>
> >> Really? That's your solution? *eye twitching*. Yes, this was the final
> >>
> >> point of madness today.
> >>
> >>
> >>
> >> First was discovering the missing parts.
> >>
> >>
> >>
> >> Second, was discovering my *NEW* bed frame was scratched up in multiple
> >>
> >> places. Which annoyed me, but I can live with. No, I get the headboard
> >>
> >> assembled fully and half the frame attached. I go to assemble the
> >>
> >> footboard... Houston, we have a problem. The footboard will not fit
> >>
> >> together. Now this is a metal pipe, a ROUND metal pipe, that forms the
> >>
> >> frame for the head and foot boards. Said pipe was SQUASHED. Someone
> >>
> >> squeezed it out of shape.
> >>
> >>
> >>
> >> So I do the jump through hoops on the Amazon app, to get to customer
> >>
> >> service, as you can't do so through their website most times. Explain
> >>
> >> the issue. Now keep in mind they *ADVERTISE* this as replacement or
> >>
> >> return. Their twat of a CSR *DOES NOT* explain the situation and states
> >>
> >> bluntly we've initiated the refund. Excuse you? Did you consult WITH ME
> >>
> >> THE CUSTOMER? No, you did not. I then pointedly state I will talk to a
> >>
> >> supervisor now and have to repeat the demand twice to get a supervisor.
> >>
> >> Get the *SAME* attitude and song/dance routine from the supervisor.
> >>
> >> Point out the ABSOLUTELY UNFORGIVABLE and RUDE behavior of their CSR.
> >>
> >> Oh, we'll forward that complaint on and he'll get additional training. I
> >>
> >> told them bluntly, as of this point I will publicly post the chat, and I
> >>
> >> am filing a complaint with the Better Business Bureau, for all the good
> >>
> >> that will do *snorts* We won't require you to return it. You're lucky I
> >>
> >> don't track you morons down and return it up close and in person.
> >>
> >>
> >>
> >> I then spend more hours working on it and trying to brute force and
> >>
> >> gently unbend it, as I don't have the right tools to do so. Finally get
> >>
> >> it unbent enough that I can get the parts to join up and more hours
> >>
> >> slowly assembling it. At this point, I don't care to tell them I managed
> >>
> >> to fix it. You do deserve to eat that loss, as you sent a clearly
> >>
> >> scratched up and damaged product out as 'new' when it wasn't.
> >>
> >>
> >>
> >> Then the e-mail of stupidity mentioned earlier from Zinus... Where did
> >>
> >> intelligence, common sense and customer service go to? It's fairly
> >>
> >> obvious they're dead, but when did that happen?
> >>
> >>
> >>
> >> The Silent One
> >>
> >>
> >>
> >> --
> >>
> >> This email has been checked for viruses by Avast antivirus software.
> >>
> >> www.avast.com
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> -=-=-=-=-=-=-=-=-=-=-=-
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> >> [jdashiel at panix.com]
> >> -=-=-=-=-=-=-=-=-=-=-=-
> >>
> >>
> >>
> > _______________________________________________
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