[blparent] accessible cell phones?

Fri Oct 9 13:42:31 UTC 2009

I am a long-time Sprint user, but I have to say that Leanne's observations were largely right on.  However, Sprint seems to have really cleaned up customer support 
during the past year or so.  In all fairness, I am not sure that sales people actually lie, but plans have been and still are so complicated, unnecessarily so, that sales 
people don't often know.  This is a fact with all companies, but I think Sprint is still guilty of making things complicated with apparent artificial requirements sometime.  
I have heard it said, though, that most people hate their current cellphone carrier.  <smile>

On Thu, 8 Oct 2009 22:03:48 -0400, Leanne Merren wrote:

>I personally have had no issues with Verizon, and we've been with them for 
>over 4 years now.  When I was with Sprint/Nextel, they were awful with 
>customer service and they told us so many lies about our plans and then 
>tried to charge us for it.  We thought about switching to AT&T, but several 
>friends of ours said not to do it and that they were planning to switch back 
>to Verizon.  This is just my experience.  Maybe some have found good service 
>with AT&T, but it seems like I often have coverage when people with AT&T 
>don't.  True Verizon sales reps don't know much about the accessibility, but 
>I just talk to people who know, like my friends the AT Guys, and get my info 
>from them.  Then I know what to ask them for.  I used to use an LG phone, 
>the 8360 I think?  I thought it worked great for what I needed it for then. 
>I upgraded when I wanted to be able to text and use more features on the 
>phone like reading through my phone book, and sending emails and things. 
>But I did fine with the LG phone for a couple years.
>Leanne
>----- Original Message ----- 
>From: <kcook715 at knology.net>
>To: "NFBnet Blind Parents Mailing List" <blparent at nfbnet.org>
>Sent: Thursday, October 08, 2009 9:26 PM
>Subject: Re: [blparent] accessible cell phones?

>> Ummmm this is not correct the only time a contract is exteneded is when u 
>> get a new phone.
>> Sent from my Verizon Wireless BlackBerry
>>
>> -----Original Message-----
>> From: "Jo Elizabeth Pinto" <jopinto at pcdesk.net>
>> Date: Thu, 8 Oct 2009 13:04:45
>> To: NFBnet Blind Parents Mailing List<blparent at nfbnet.org>
>> Subject: Re: [blparent] accessible cell phones?
>>
>> It's possible to know who's calling by setting different ring tones for 
>> the
>> people you talk to most.  I had a sighted person do that on my cell phone,
>> but I haven't figured out anything like adding contacts or using menus.
>> I personally don't care for Verizon.  Almost everything you do with that
>> company requires you to accept a two-year contract, and the tricky part is
>> that if you change anything like updating your plan, the two years on the
>> contract start over.  I got hit with a $175 termination fee because I had
>> changed my plan and thereby accepted a new contract, even though I wasn't
>> informed of that.
>>
>> When I asked Verizon about accessible phones, I was on the phone with a
>> service representative, and she actually asked me if I could hear and 
>> tried
>> to get me interested in a phone that had text as well as speech.  I told 
>> her
>> that of course I could hear, otherwise I wouldn't be having a conversation
>> with her on the phone.
>>
>> Anyway, I hope you find the phone you are looking for.
>>
>> Jo Elizabeth
>>
>> Until lions have their historians, tales of the hunt shall always glorify
>> the hunters.--African Proverb
>>
>> --------------------------------------------------
>> From: "Pickrell, Rebecca M (IS)" <REBECCA.PICKRELL at ngc.com>
>> Sent: Thursday, October 08, 2009 11:57 AM
>> To: <blparent at nfbnet.org>
>> Subject: [blparent] accessable cell phones?
>>
>>> Hi guys.
>>> I don't know if this offtopic for this list or not.
>>> Anyway, I'm thinking I want an accessable cell phone and am trying to
>>> decide between AT&T and Verizon. We have Verizon and our contract is up.
>>> A trip to the Verizon store and a talk on their phone about accessable
>>> options was to say the least not very confidence enspiring. I had to
>>> tell the Verizon lady on the phone and the guy at the store about Talks,
>>> both seemed unaware of it.
>>> AT&T seems to have a phone with Mobilespeak that will do what I want.
>>> Does anybody on this list know anything about either plan or option and
>>> have any feedback?
>>> AT&T says if I give them proof of my blindness they will take the data
>>> package off the phone with Mobilespeak. I am not a big cell phone user,
>>> don't really want the data package, but nor do I want to give AT&T any
>>> medical info.
>>> All I want is a phone where I can add contacts, use menus and know who's
>>> calling.
>>> Thoughts?
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>>
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