[Colorado-Talk] Wells Fargo and Braille credit cards

[Gail Hamilton]

You Rock!

From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Kevan Worley via Colorado-Talk
Sent: Monday, October 18, 2021 3:59 AM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Kevan Worley <kevan at nfbco.org>
Subject: Re: [Colorado-Talk] Wells Fargo and Braille credit cards

I am a Wells customer. I will join you in reaching out to them.
At Your Service,
Kevan Worley


On Oct 16, 2021, at 3:57 PM, Gail Hamilton via Colorado-Talk <colorado-talk at nfbnet.org<mailto:colorado-talk at nfbnet.org>> wrote:

Hi everyone

I’m not sure if any of you have run across this issue yet; however, I thought I’d bring this to your attention. About two months ago, I ordered a new American Express credit card from Wells Fargo bank. In the past, they have provided Braille credit cards to their customers. Evidently, they changed their formatting. Their latest Braille credit cards are compressed and illegible. I think they are putting the Braille in the same space as they would put the print. I’ve complained twice and have received two new credit cards which have the same illegible Braille. I was told today that if more than one person would call and voice their complaints that perhaps Wells Fargo would see the light to change. I like Wells Fargo for the fact that they have Braille bank statements. Obviously, they didn’t have a Braille reader proof read the Braille credit card before implementing the change. I’m hoping some of you can complain and Wells Fargo would return the credit and debit cards back to the former Braille formatting style. The Wells Fargo Bank Advocacy Group’s phone number is: (844) 931-2273.

Infinite Blessings
Gail Hamilton


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