[Colorado-Talk] Wells Fargo and Braille credit cards

Paul Sandoval paulsandoval75 at gmail.com
Mon Oct 18 17:12:19 UTC 2021


So I have a Wels Fargo debit card. The braille is what some may consider micro-braille. This means the dots are closer together, and the 16 digit code is all on one line. The dots seem to be a standard size however. I have to admit it is a little difficult to read, but I wonder if this is the same as having small print that standard vision would struggle to read?

The expiration and CVN are easier to read since its not part of a longer string of text.

 

 

Paul Sandoval

President - Wild West Metro Chapter

Vice President - National Association of Guide Dog Users

Board Member - National Federation of The Blind of Colorado

Board Member - Colorado Association of Guide Dog Users

email: paulsandoval75 at gmail.com

Phone: 720-620-8007

 

From: Colorado-Talk <colorado-talk-bounces at nfbnet.org> On Behalf Of Kevan Worley via Colorado-Talk
Sent: Monday, October 18, 2021 3:59 AM
To: NFB of Colorado Discussion List <colorado-talk at nfbnet.org>
Cc: Kevan Worley <kevan at nfbco.org>
Subject: Re: [Colorado-Talk] Wells Fargo and Braille credit cards

 

I am a Wells customer. I will join you in reaching out to them.

At Your Service,

Kevan Worley





On Oct 16, 2021, at 3:57 PM, Gail Hamilton via Colorado-Talk <colorado-talk at nfbnet.org <mailto:colorado-talk at nfbnet.org> > wrote:

 

Hi everyone

 

I’m not sure if any of you have run across this issue yet; however, I thought I’d bring this to your attention. About two months ago, I ordered a new American Express credit card from Wells Fargo bank. In the past, they have provided Braille credit cards to their customers. Evidently, they changed their formatting. Their latest Braille credit cards are compressed and illegible. I think they are putting the Braille in the same space as they would put the print. I’ve complained twice and have received two new credit cards which have the same illegible Braille. I was told today that if more than one person would call and voice their complaints that perhaps Wells Fargo would see the light to change. I like Wells Fargo for the fact that they have Braille bank statements. Obviously, they didn’t have a Braille reader proof read the Braille credit card before implementing the change. I’m hoping some of you can complain and Wells Fargo would return the credit and debit cards back to the former Braille formatting style. The Wells Fargo Bank Advocacy Group’s phone number is: (844) 931-2273.

 

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Gail Hamilton

 

	

 

	
	

		


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