[Colorado-Talk] Fwd: Access-on-Demand: Peer Review Update

Wed Jul 24 13:51:26 UTC 2024

Thanks for sharing this!

On Tue, Jul 23, 2024 at 8:51 PM Maryann Migliorelli via Colorado-Talk <
colorado-talk at nfbnet.org> wrote:

>
>
> ---------- Forwarded message ---------
> From: Debra A. Johnson <generalmanager at rtd-denver.com>
> Date: Tue, Jul 23, 2024 at 6:30 PM
> Subject: Access-on-Demand: Peer Review Update
> To: <maryannmigs at gmail.com>
>
>
> In early March 2024, you received an email announcing that RTD had
> commissioned a peer review...
>
> View as a webpage.
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx33inHE-J1BeIBbGzQz01IdksU6EQcacRCVouv-EvG1YPchcO0VJJ3aws8VvtJZBFoiiyDda6GSLK7b0deDXmSh17Bw9WDQ5bOQ==&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
> [image: Regional Transportation District 1660 Blake Street Denver Colorado
> 80202]
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx36M-JDnw2USBMFRPW2w5L7ZTI2N63ySYlv49Wc6p0Nqm_w8hESLJOZvOBXPaIvpLsVmbWNHjlk9SMHB4labKcQBsfG7fei9KQAYIkESff1Ow&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
>
> Good evening, Access-a-Ride customer.
>
>
>
> In early March 2024, you received an email announcing that RTD had
> commissioned a peer review of the agency’s paratransit operations and
> service delivery. In the public transit industry, peer reviews are used to
> analyze a broad range of issues including but not limited to transit
> operations, organizational efficiency, and program management.
>
>
>
> The peer review launched in April 2024, was led by the American Public
> Transportation Association (APTA), and included industry subject-matter
> experts with geographical representation across the country. The
> on-location portion of the peer review occurred in May 2024 when the
> reviewers met with staff, customers, and community stakeholders.
>
>
>
> The panel was engaged at RTD’s request to assess the agency’s traditional
> Access-a-Ride paratransit and Access-on-Demand services, including aspects
> such as:
>
>    - Model program parameters, including responsible cost controls and
>    sound customer-facing processes
>    - Tools to ensure optimal service performance and cost-effectiveness
>    - Adherence with federal paratransit requirements, and
>    - Best practices at similar transit agencies
>
>
>
> As you may be aware, APTA peer reviews are conducted by subject-matter
> experts who volunteer their time to assist agencies. It was initially
> anticipated that RTD would receive the panel’s final report no later than
> June 28, 2024, as stated during the RTD Board meeting on May 29, 2024.
> However, due to a personal, unforeseen emergency with one of the volunteer
> reviewers, the timeline had to be adjusted. The final peer review report is
> now expected on or before July 31, 2024. Information from the report, which
> will include observations and recommendations, will be shared with RTD’s
> Board of Directors.
>
>
>
> RTD is focused on ensuring all mobility services are delivered equitably
> and in alignment with the American with Disabilities Act of 1990 (ADA). For
> the Access-on-Demand program to continue, it needs to be both equitable and
> sustainable. The peer review will provide RTD with enhancement
> opportunities that are meant to support its continued success and service
> to customers.
>
>
>
> I recognize that there have been many questions about the Access-on-Demand
> program and concerns about recent changes to its operations. Your patience
> and understanding as RTD has taken the time to undertake this holistic and
> careful peer review have been greatly appreciated.
>
>
>
> Staff will continue to collaborate with the Access-a-Ride Paratransit
> Advisory Committee, an advocacy group comprised of individuals dedicated to
> improving Access-a-Ride services, to solicit feedback and examine
> solutions. Further, RTD has created a dedicated webpage to garner feedback
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx3-2JTiNG6gMigSZaXH0ZCXX8fT5sC3PwzRG4jD7d4XL7LKCF0gVO1trBxhxf5225Mi4kwUadGFrHgQb3a34snOsULCamqdGrG0UfY6G_38JQE94eo6kwMoEBcJGAUPnig1r2pijO3Gqg&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
> on this matter.
>
>
>
> In closing, thank you for your continued patronage and patience as RTD
> strives to make lives better through connections.
>
>
>
> Sincerely,
>
>
>
> ––Debra
>
>
>
> Debra A. Johnson
>
> General Manager and CEO
>
> generalmanager at rtd-denver.com
>
> The Regional Transportation District
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUt_v9CSCweC4qx0q6VVVe37CPu-BxhnyeRYM0TcVyTdxLzdtAFU77Ytvwc5QgjBM6SJvfbRkAAldrIYcf6okWu2_f_o4VHLwCZ&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
> (RTD) was created in 1969 by the Colorado General Assembly to develop,
> operate and maintain a mass transportation system that now benefits more
> than 3.1 million people in the Denver metro area. With a service area of
> 2,342 square miles, RTD provides transit services in all or part of eight
> counties and more than 40 municipalities. The transportation agency's
> services are delivered via 126 bus routes, six light rail lines, four
> commuter rail lines, and paratransit mobility options.
> [image: Facebook]
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx37g0qOBzWtgdxG9yyHsi87RgRQfqNuttVBXrlHAgih1JvHI4CLvwJvA88oHX_W0nICMnsPSkV53513hnkbPJHF529pQhLs1AamtUIR1TQ895&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
>      [image: Instagram]
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx37g0qOBzWtgdT1GZdhO3kS5OFRMEcPUSaAriQOYVkkQBswIfsnPwm_tLK9se1E58_gmytVeZ9HezvEq6t76rmxOqlbXh3Cc2mHuPejLToNqH5mELxAC-nnw=&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
>      [image: LinkedIn]
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUtHCV_uKiF1Auh6o3aztJJdpNzdREnbkSXzmhkm5q9LNRzZRha9rk4HvinG9E_8FlA3Ee-iKOQdbK9sZWi5r7L3GHGGW5cGXbciG0rBIaQZd0=&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
>      [image: X]
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUtsiWjqj9RlM1DMDNG1SaS8r_uQSex8K6eCY6UF7zMTtFsy73QV6avc80arA7lfJJ1E_N3A6fmsrtlwb4H5MTLjRny5d70kKcw&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
>      [image: YouTube]
> <https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx37g0qOBzWtgd5l5a2zX87pwVAZnbAxZL31n8RoxXKT0iiQbG86eiuAborcV3yLAz_PCGr3ej7dua_ptHbS6-5hkdh02vGJh9f79lfcaJcU-w1yoYZGtjvZY=&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
>
> Regional Transportation District | 1660 Blake Street | Denver, CO 80202 US
>
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-- 
Dan Burke

National Federation of the Blind of Colorado Legislative Co-chair

"Blindness is not what holds you back.  You can live the life you want!"

My Cell:  406.546.8546
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