[Colorado-Talk] Fwd: Access-on-Demand: Peer Review Update

Wed Jul 24 02:50:03 UTC 2024

---------- Forwarded message ---------
From: Debra A. Johnson <generalmanager at rtd-denver.com>
Date: Tue, Jul 23, 2024 at 6:30 PM
Subject: Access-on-Demand: Peer Review Update
To: <maryannmigs at gmail.com>

In early March 2024, you received an email announcing that RTD had
commissioned a peer review...

View as a webpage.
<https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx33inHE-J1BeIBbGzQz01IdksU6EQcacRCVouv-EvG1YPchcO0VJJ3aws8VvtJZBFoiiyDda6GSLK7b0deDXmSh17Bw9WDQ5bOQ==&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
[image: Regional Transportation District 1660 Blake Street Denver Colorado
80202]
<https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx36M-JDnw2USBMFRPW2w5L7ZTI2N63ySYlv49Wc6p0Nqm_w8hESLJOZvOBXPaIvpLsVmbWNHjlk9SMHB4labKcQBsfG7fei9KQAYIkESff1Ow&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>

Good evening, Access-a-Ride customer.

In early March 2024, you received an email announcing that RTD had
commissioned a peer review of the agency’s paratransit operations and
service delivery. In the public transit industry, peer reviews are used to
analyze a broad range of issues including but not limited to transit
operations, organizational efficiency, and program management.

The peer review launched in April 2024, was led by the American Public
Transportation Association (APTA), and included industry subject-matter
experts with geographical representation across the country. The
on-location portion of the peer review occurred in May 2024 when the
reviewers met with staff, customers, and community stakeholders.

The panel was engaged at RTD’s request to assess the agency’s traditional
Access-a-Ride paratransit and Access-on-Demand services, including aspects
such as:

   - Model program parameters, including responsible cost controls and
   sound customer-facing processes
   - Tools to ensure optimal service performance and cost-effectiveness
   - Adherence with federal paratransit requirements, and
   - Best practices at similar transit agencies

As you may be aware, APTA peer reviews are conducted by subject-matter
experts who volunteer their time to assist agencies. It was initially
anticipated that RTD would receive the panel’s final report no later than
June 28, 2024, as stated during the RTD Board meeting on May 29, 2024.
However, due to a personal, unforeseen emergency with one of the volunteer
reviewers, the timeline had to be adjusted. The final peer review report is
now expected on or before July 31, 2024. Information from the report, which
will include observations and recommendations, will be shared with RTD’s
Board of Directors.

RTD is focused on ensuring all mobility services are delivered equitably
and in alignment with the American with Disabilities Act of 1990 (ADA). For
the Access-on-Demand program to continue, it needs to be both equitable and
sustainable. The peer review will provide RTD with enhancement
opportunities that are meant to support its continued success and service
to customers.

I recognize that there have been many questions about the Access-on-Demand
program and concerns about recent changes to its operations. Your patience
and understanding as RTD has taken the time to undertake this holistic and
careful peer review have been greatly appreciated.

Staff will continue to collaborate with the Access-a-Ride Paratransit
Advisory Committee, an advocacy group comprised of individuals dedicated to
improving Access-a-Ride services, to solicit feedback and examine
solutions. Further, RTD has created a dedicated webpage to garner feedback
<https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx3-2JTiNG6gMigSZaXH0ZCXX8fT5sC3PwzRG4jD7d4XL7LKCF0gVO1trBxhxf5225Mi4kwUadGFrHgQb3a34snOsULCamqdGrG0UfY6G_38JQE94eo6kwMoEBcJGAUPnig1r2pijO3Gqg&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
on this matter.

In closing, thank you for your continued patronage and patience as RTD
strives to make lives better through connections.

Sincerely,

––Debra

Debra A. Johnson

General Manager and CEO

generalmanager at rtd-denver.com

The Regional Transportation District
<https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUt_v9CSCweC4qx0q6VVVe37CPu-BxhnyeRYM0TcVyTdxLzdtAFU77Ytvwc5QgjBM6SJvfbRkAAldrIYcf6okWu2_f_o4VHLwCZ&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
(RTD) was created in 1969 by the Colorado General Assembly to develop,
operate and maintain a mass transportation system that now benefits more
than 3.1 million people in the Denver metro area. With a service area of
2,342 square miles, RTD provides transit services in all or part of eight
counties and more than 40 municipalities. The transportation agency's
services are delivered via 126 bus routes, six light rail lines, four
commuter rail lines, and paratransit mobility options.
[image: Facebook]
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     [image: Instagram]
<https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx37g0qOBzWtgdT1GZdhO3kS5OFRMEcPUSaAriQOYVkkQBswIfsnPwm_tLK9se1E58_gmytVeZ9HezvEq6t76rmxOqlbXh3Cc2mHuPejLToNqH5mELxAC-nnw=&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
     [image: LinkedIn]
<https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUtHCV_uKiF1Auh6o3aztJJdpNzdREnbkSXzmhkm5q9LNRzZRha9rk4HvinG9E_8FlA3Ee-iKOQdbK9sZWi5r7L3GHGGW5cGXbciG0rBIaQZd0=&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
     [image: X]
<https://xgt4dogbb.cc.rs6.net/tn.jsp?f=001uFgz8qjJX8GbC0N5rNyv87Q3DIKJijK-nE7ZDSDgIpuEE1CUVkqx34wGsMhiRhUtsiWjqj9RlM1DMDNG1SaS8r_uQSex8K6eCY6UF7zMTtFsy73QV6avc80arA7lfJJ1E_N3A6fmsrtlwb4H5MTLjRny5d70kKcw&c=49AQXrg7lNZ-soAandwwhzAmtPk71ykb1JvE9IGFzD9SPARzfB3TcA==&ch=sMD_r5Mv8vGCTx8MspHwilwISmrT_kh-vRjRBpa2gug5rG1rX0sNoQ==>
     [image: YouTube]
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Regional Transportation District | 1660 Blake Street | Denver, CO 80202 US

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