[CT-NFB] Fw: Department of Social Services Website Inaccessible for Blind Clients

[Jen]

 I meant to send this reply to the whole list. Sorry!
   ----- Forwarded Message ----- From: Jen <spiderweb1 at sbcglobal.net>To: Phillip A. Magalnick <philmag at optonline.net>Sent: Tuesday, November 1, 2022 at 09:30:35 PM EDTSubject: Re: [CT-NFB] Department of Social Services Website Inaccessible for Blind Clients
  I can procure sighted assistance, and my assistant writes the info on paper and mails it in. But I do not believe blind clients should have to do this.    On Tuesday, November 1, 2022 at 08:27:48 PM EDT, Phillip A. Magalnick <philmag at optonline.net> wrote:  
 
   I am very sorry to hear this.If you are unable to find anyone to assist you, please  contact me and perhaps I could help.Phil

Phillip A. Magalnick,JPMobile 203–912-5783Justice of the Peace,CTCertified, Connecticut ADA CoordinatorChairman, Connecticut State Rehabilitation Council,DOADS-BESBChairman, City of Stamford ADA Advisory CouncilMember, Stamford Vision Zero Community Advisory Committee
Founding member, Member, City Of Stamford IDEASS Council  
Get Outlook for iOS   From: CT-NFB <ct-nfb-bounces at nfbnet.org> on behalf of Jen via CT-NFB <ct-nfb at nfbnet.org>
Sent: Tuesday, November 1, 2022 3:19 PM
To: ct-nfb at nfbnet.org <ct-nfb at nfbnet.org>
Cc: Jen <spiderweb1 at sbcglobal.net>
Subject: [CT-NFB] Department of Social Services Website Inaccessible for Blind Clients I would like to bring up a matter of great concern to me because I need your help on how to proceed.
I am a client of the Department of Social Services (DSS), and their site is inaccessible. One issue has been resolved for me but not others. One issue remains unresolved.
First, they have a CAPTCHA to create an account which has no accessible alternative. I could only have a DSS worker create an account for me when I brought up the fact CAPTCHA inaccessibility is a violation of the ADA. Before that, I was told by IT the CAPTCHA design was just the way their site was and to get sighted assistance. I refused. I do not believe blind clients should have to rely on sighted assistance to creat their own accounts, especially when accessible account creation and CAPTCHAs are possible. I have seen both and told DSS this.
Now to the second, unresolved issue. Their benefit renewal forms are designed so a blind person can't press on the "Next" button with a screen reader after filling out their basic information. When you press the "Next" button, nothing happens. I tested it with Narrator but to no avail. So I have to get sighted assisntace every three months to renew my benefits on paper.
I'm sure I'm not the only blind DSS client in the state.
Thank you for your assistance.    
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://nfbnet.org/pipermail/ct-nfb_nfbnet.org/attachments/20221102/ea101d4e/attachment.html>