[CT-NFB] Fw: Department of Social Services Website Inaccessible for Blind Clients
Jen
spiderweb1 at sbcglobal.net
Thu Nov 3 16:29:04 UTC 2022
What do you mean by "Irea?" I am totally blind, so I don't think it would be useful.
On Thursday, November 3, 2022 at 12:03:59 PM EDT, Elizabeth Rival via CT-NFB <ct-nfb at nfbnet.org> wrote:
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HiJen, Maryanne will get back to you. If you have free Irea, then they can help make that site accessible for you, its free till March. Sign up. Beth
From: CT-NFB <ct-nfb-bounces at nfbnet.org> On Behalf Of Maryanne Melley via CT-NFB
Sent: Wednesday, November 02, 2022 11:45 AM
To: 'NFB of Connecticut Mailing List' <ct-nfb at nfbnet.org>
Cc: maryanne.melley at gmail.com
Subject: Re: [CT-NFB] Fw: Department of Social Services Website Inaccessible for Blind Clients
Hello Jen,
The NFB has been working with our representatives in Washington DC to try and remedy inaccessible websites such as the one from DSS that you are dealing with. No one person will be able to take care of this problem. You most definitely should not need sighted assistance to be able to use any website. Like many things for the blind equality is a continuous battle. Your issue has been brought to the attention of the NFB National office. Once I hear back from then I will email you privately and let you know what you can do to help your cause.
Best Regards,
Maryanne Melley
President
National Federation of the Blind of Connecticut
860-212-5549
maryanne.melley at gmail.com
Together with love, hope, and determination, we transform dreams into reality
From: CT-NFB <ct-nfb-bounces at nfbnet.org> On Behalf Of Jen via CT-NFB
Sent: Tuesday, November 1, 2022 9:32 PM
To: ct-nfb at nfbnet.org
Cc: Jen <spiderweb1 at sbcglobal.net>
Subject: [CT-NFB] Fw: Department of Social Services Website Inaccessible for Blind Clients
I meant to send this reply to the whole list. Sorry!
----- Forwarded Message -----
From: Jen <spiderweb1 at sbcglobal.net>
To: Phillip A. Magalnick <philmag at optonline.net>
Sent: Tuesday, November 1, 2022 at 09:30:35 PM EDT
Subject: Re: [CT-NFB] Department of Social Services Website Inaccessible for Blind Clients
I can procure sighted assistance, and my assistant writes the info on paper and mails it in. But I do not believe blind clients should have to do this.
On Tuesday, November 1, 2022 at 08:27:48 PM EDT, Phillip A. Magalnick <philmag at optonline.net> wrote:
I am very sorry to hear this.
If you are unable to find anyone to assist you, please contact me and perhaps I could help.
Phil
Phillip A. Magalnick,JP
Mobile 203–912-5783
Justice of the Peace,CT
Certified, Connecticut ADA Coordinator
Chairman, Connecticut State Rehabilitation Council,DOADS-BESB
Chairman, City of Stamford ADA Advisory Council
Member, Stamford Vision Zero Community Advisory Committee
Founding member, Member, City Of Stamford IDEASS Council
Get Outlook for iOS
From: CT-NFB <ct-nfb-bounces at nfbnet.org> on behalf of Jen via CT-NFB <ct-nfb at nfbnet.org>
Sent: Tuesday, November 1, 2022 3:19 PM
To: ct-nfb at nfbnet.org <ct-nfb at nfbnet.org>
Cc: Jen <spiderweb1 at sbcglobal.net>
Subject: [CT-NFB] Department of Social Services Website Inaccessible for Blind Clients
I would like to bring up a matter of great concern to me because I need your help on how to proceed.
I am a client of the Department of Social Services (DSS), and their site is inaccessible. One issue has been resolved for me but not others. One issue remains unresolved.
First, they have a CAPTCHA to create an account which has no accessible alternative. I could only have a DSS worker create an account for me when I brought up the fact CAPTCHA inaccessibility is a violation of the ADA. Before that, I was told by IT the CAPTCHA design was just the way their site was and to get sighted assistance. I refused. I do not believe blind clients should have to rely on sighted assistance to creat their own accounts, especially when accessible account creation and CAPTCHAs are possible. I have seen both and told DSS this.
Now to the second, unresolved issue. Their benefit renewal forms are designed so a blind person can't press on the "Next" button with a screen reader after filling out their basic information. When you press the "Next" button, nothing happens. I tested it with Narrator but to no avail. So I have to get sighted assisntace every three months to renew my benefits on paper.
I'm sure I'm not the only blind DSS client in the state.
Thank you for your assistance.
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