[CT-NFB] Fw: Department of Social Services Website Inaccessible for Blind Clients

[David Andrews]

It is Aira, and it totally works for blind 
persons, no matter the level of vision, or lack thereof!

Dave

At 11:29 AM 11/3/2022, Jen via CT-NFB wrote:
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>
>What do you mean by "Irea?" I am totally blind, 
>so I don't think it would be useful.
>
>On Thursday, November 3, 2022 at 12:03:59 PM 
>EDT, Elizabeth Rival via CT-NFB <ct-nfb at nfbnet.org> wrote:
>
>
>HiJen, Maryanne will get back to you. If you 
>have free Irea, then they can help make that 
>site accessible for you, its free till March. Sign up. Beth
>
>
>
>From: CT-NFB <ct-nfb-bounces at nfbnet.org> On 
>Behalf Of Maryanne Melley via CT-NFB
>Sent: Wednesday, November 02, 2022 11:45 AM
>To: 'NFB of Connecticut Mailing List' <ct-nfb at nfbnet.org>
>Cc: maryanne.melley at gmail.com
>Subject: Re: [CT-NFB] Fw: Department of Social 
>Services Website Inaccessible for Blind Clients
>
>
>
>Hello Jen,
>
>
>
>The NFB has been working with our 
>representatives in Washington DC to try and 
>remedy inaccessible websites such as the one 
>from DSS that you are dealing with. No one 
>person will be able to take care of this 
>problem. You most definitely should not need 
>sighted assistance to be able to use any 
>website. Like many things for the blind equality 
>is a continuous battle. Your issue has been 
>brought to the attention of the NFB National 
>office. Once I hear back from then I will email 
>you privately and let you know what you can do to help your cause.
>
>
>
>Best Regards,
>
>
>
>Maryanne Melley
>
>President
>
>National Federation of the Blind of Connecticut
>
>860-212-5549
>
><mailto:maryanne.melley at gmail.com>maryanne.melley at gmail.com
>
>
>
>Together with love, hope, and determination, we transform dreams into reality
>
>
>
>From: CT-NFB 
><<mailto:ct-nfb-bounces at nfbnet.org>ct-nfb-bounces at nfbnet.org> 
>On Behalf Of Jen via CT-NFB
>Sent: Tuesday, November 1, 2022 9:32 PM
>To: <mailto:ct-nfb at nfbnet.org>ct-nfb at nfbnet.org
>Cc: Jen <<mailto:spiderweb1 at sbcglobal.net>spiderweb1 at sbcglobal.net>
>Subject: [CT-NFB] Fw: Department of Social 
>Services Website Inaccessible for Blind Clients
>
>
>
>I meant to send this reply to the whole list. Sorry!
>
>
>
>----- Forwarded Message -----
>
>From: Jen <<mailto:spiderweb1 at sbcglobal.net>spiderweb1 at sbcglobal.net>
>
>To: Phillip A. Magalnick <<mailto:philmag at optonline.net>philmag at optonline.net>
>
>Sent: Tuesday, November 1, 2022 at 09:30:35 PM EDT
>
>Subject: Re: [CT-NFB] Department of Social 
>Services Website Inaccessible for Blind Clients
>
>
>
>I can procure sighted assistance, and my 
>assistant writes the info on paper and mails it 
>in. But I do not believe blind clients should have to do this.
>
>On Tuesday, November 1, 2022 at 08:27:48 PM EDT, 
>Phillip A. Magalnick 
><<mailto:philmag at optonline.net>philmag at optonline.net> wrote:
>
>
>
>
>
>I am very sorry to hear this.
>
>If you are unable to find anyone to assist you, 
>please  contact me and perhaps I could help.
>
>Phil
>
>
>
>
>
>Phillip A. Magalnick,JP
>
>Mobile 203–912-5783
>
>Justice of the Peace,CT
>
>Certified, Connecticut ADA Coordinator
>
>Chairman, Connecticut State Rehabilitation Council,DOADS-BESB
>
>Chairman, City of Stamford ADA Advisory Council
>
>Member, Stamford Vision Zero Community Advisory Committee
>
>
>
>Founding member, Member, City Of Stamford IDEASS Council
>
>
>
>Get <https://aka.ms/o0ukef>Outlook for iOS
>
>
>
>----------
>From: CT-NFB 
><<mailto:ct-nfb-bounces at nfbnet.org>ct-nfb-bounces at nfbnet.org> 
>on behalf of Jen via CT-NFB <<mailto:ct-nfb at nfbnet.org>ct-nfb at nfbnet.org>
>Sent: Tuesday, November 1, 2022 3:19 PM
>To: <mailto:ct-nfb at nfbnet.org>ct-nfb at nfbnet.org 
><<mailto:ct-nfb at nfbnet.org>ct-nfb at nfbnet.org>
>Cc: Jen <<mailto:spiderweb1 at sbcglobal.net>spiderweb1 at sbcglobal.net>
>Subject: [CT-NFB] Department of Social Services 
>Website Inaccessible for Blind Clients
>
>
>
>I would like to bring up a matter of great 
>concern to me because I need your help on how to proceed.
>
>
>
>I am a client of the Department of Social 
>Services (DSS), and their site is inaccessible. 
>One issue has been resolved for me but not 
>others. One issue remains unresolved.
>
>
>
>First, they have a CAPTCHA to create an account 
>which has no accessible alternative. I could 
>only have a DSS worker create an account for me 
>when I brought up the fact CAPTCHA 
>inaccessibility is a violation of the ADA. 
>Before that, I was told by IT the CAPTCHA design 
>was just the way their site was and to get 
>sighted assistance. I refused. I do not believe 
>blind clients should have to rely on sighted 
>assistance to creat their own accounts, 
>especially when accessible account creation and 
>CAPTCHAs are possible. I have seen both and told DSS this.
>
>
>
>Now to the second, unresolved issue. Their 
>benefit renewal forms are designed so a blind 
>person can't press on the "Next" button with a 
>screen reader after filling out their basic 
>information. When you press the "Next" button, 
>nothing happens. I tested it with Narrator but 
>to no avail. So I have to get sighted assisntace 
>every three months to renew my benefits on paper.
>
>
>
>I'm sure I'm not the only blind DSS client in the state.
>
>
>
>Thank you for your assistance.
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