[Diabetes-talk] Got my new Prodigy Voice and found possiblebugin system

Mon Mar 9 17:18:23 UTC 2009

Dear Diabetes-Talk Members,

I have been writing on this list for a while now and wanted to apologize
on behalf of our company for a mistake that was recently made. A few
members from this list have enrolled in our Insurance Coverage Home
Delivery Service for their diabetic testing supplies and received the
wrong strips.

The customers received Autocode strips rather than Voice test strips. It
was an error made by our shipping department that should not have
happened. After investigating the situation it was discovered that the
Prodigy test strips said "Autocode and Voice" on them. If a bottle of
test strips said "Autocode and Voice" on them you would assume they
worked with both meters. 

We did internally test the strips in both a Prodigy Autocode and Prodigy
Voice meter and the test results were extremely close in comparison. We
were recently informed that each meter has separate strips and they are
not compatible. 

Again we apologize for this inconvenience and are working to correct the
errors in a timely matter. For those customers that received the wrong
strips, you will be receiving replacement strips shortly.

Please feel free to contact me if you have any questions or concerns.

Best Regards, 

Jonathan Carey

Marketing Director

Advanced Diabetes Supply

1-800-730-9887 x 7220

1-800-503-6280 Fax

www.NorthCoastMed.com <http://www.northcoastmed.com/>      Insurance
Covered Diabetic Testing Supplies

www.GlucosePost.com <http://www.glucosepost.com/>     A Community for
People with Diabetes to Share Stories, Inform, and Support Each Other!

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-----Original Message-----
From: diabetes-talk-bounces at nfbnet.org
[mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of cheryl echevarria
Sent: Wednesday, February 25, 2009 4:09 PM
To: Diabetes Talk for the Blind
Subject: Re: [Diabetes-talk] Got my new Prodigy Voice and found
possiblebugin system

I have had no problems, have you program you meter correctly.

I know stupid question.

Cheryl Echevarria

----- Original Message ----- 

From: "Albert Sanchez" <albertsanchez at suddenlink.net>

To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>

Sent: Wednesday, February 25, 2009 10:20 AM

Subject: Re: [Diabetes-talk] Got my new Prodigy Voice and found possible

bugin system

> Hi List

> 

> In an earlier post I reported to you that I had recently acquired a
new

> Prodigy Voice glucometer. Now, almost a week later, I would like to
update

> you on my findings and let you know what I have found, and ask you to
see 

> if

> your meter does the same as mine.

> 

> After taking four readings a day, for four days in succession I
decided to

> cycle through, and write down my readings so that I could provide them
to 

> my

> Doctor since I can't download the data to my computer. The 7-day
average

> function seemed to work correctly, but, when I read the individual 

> readings

> the meter showed the date and time of each reading correctly, but the
"AM"

> or "PM" was wrong. Let me give you an example. Lets say that I read
four

> times on February 22 2009 at five AM, nine AM, four PM, and eleven PM.

> Then

> on February 23, 2009 I read at six AM, eleven-thirty AM, five-fifteen
PM 

> and

> ten-thirty PM. When I cycle through those eight readings from the
previous

> two days I would get: for Feb. 22nd, five AM, nine AM, four AM, and
eleven

> AM. For Feb. 23 I would get six AM, eleven-thirty AM, five-fifteen AM
and

> ten-thirty AM.

> 

> I subsequently contacted the Prodigy people and explained my findings
to

> them and their representative thanked me for the information and
indicated

> that they would send me a new meter, asking me to return the meter in

> question. I have since received the replacement meter and it seems to
work

> exactly as the first one, showing the "AM" "PM" incorrectly.

> 

> My question to the list is this: has anyone else noticed this possible
bug

> in the system, or have I simply gotten two bad meters?

> 

> Yours,

> Albert Sanchez

> Al's Piano Tuning & Repair

> 215 John Avenue

> Greenville, NC 27858-4113

> 252-757-3023

> ----- Original Message ----- 

> From: "Albert Sanchez" <albertsanchez at suddenlink.net>

> To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>

> Sent: Friday, February 20, 2009 4:44 AM

> Subject: [Diabetes-talk] Got my new Prodigy Voice

> 

> 

> > Hi List

> > I received my Prodigy Voice glucometer yesterday afternoon and
wanted to

> > post my reaction to this new (for me at least), product. So far, I
have

> > been able to get good readings on the first try. What an excellent

> > product--small, easy to use, and! fully! accessible! Nice Job
prodigy

> > people!

> > Albert Sanchez

> > Al's Piano Tuning & Repair

> > 215 John Avenue

> > Greenville, NC 27858-4113

> > 252-757-3023

> >

> >

> > _______________________________________________

> > Diabetes-talk mailing list

> > Diabetes-talk at nfbnet.org

> > http://www.nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org

> > To unsubscribe, change your list options or get your account info
for

> > Diabetes-talk:

> >
http://www.nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/albertsan
chez%40suddenlink.net

> >

> 

> 

> _______________________________________________

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>
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maxx%40hotmail.com

> 

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