[Diabetes-talk] Got my new Prodigy Voice and foundpossiblebugin system

Tue Mar 10 09:17:11 UTC 2009

problem is Jon I did not receive the autocode and voice strips at all. I 
received autocode strips only.

Cheryl Echevarria

----- Original Message ----- 
From: "Jon Carey" <jon at northcoastmed.com>
To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>
Sent: Monday, March 09, 2009 1:18 PM
Subject: Re: [Diabetes-talk] Got my new Prodigy Voice and foundpossiblebugin 
system

> Dear Diabetes-Talk Members,
>
>
>
> I have been writing on this list for a while now and wanted to apologize
> on behalf of our company for a mistake that was recently made. A few
> members from this list have enrolled in our Insurance Coverage Home
> Delivery Service for their diabetic testing supplies and received the
> wrong strips.
>
>
>
> The customers received Autocode strips rather than Voice test strips. It
> was an error made by our shipping department that should not have
> happened. After investigating the situation it was discovered that the
> Prodigy test strips said "Autocode and Voice" on them. If a bottle of
> test strips said "Autocode and Voice" on them you would assume they
> worked with both meters.
>
>
>
> We did internally test the strips in both a Prodigy Autocode and Prodigy
> Voice meter and the test results were extremely close in comparison. We
> were recently informed that each meter has separate strips and they are
> not compatible.
>
>
>
> Again we apologize for this inconvenience and are working to correct the
> errors in a timely matter. For those customers that received the wrong
> strips, you will be receiving replacement strips shortly.
>
>
>
> Please feel free to contact me if you have any questions or concerns.
>
>
>
>
>
> Best Regards,
>
>
>
>
>
>
>
> Jonathan Carey
>
> Marketing Director
>
> Advanced Diabetes Supply
>
> 1-800-730-9887 x 7220
>
> 1-800-503-6280 Fax
>
> www.NorthCoastMed.com <http://www.northcoastmed.com/>      Insurance
> Covered Diabetic Testing Supplies
>
> www.GlucosePost.com <http://www.glucosepost.com/>     A Community for
> People with Diabetes to Share Stories, Inform, and Support Each Other!
>
>
>
> This message and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they are
> addressed.  If you have received this message in error please notify the
> system manager. This message contains confidential information and is
> intended only for the individual named. If you are not the named
> addressee you should not disseminate, distribute or copy this message.
>
>
>
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of cheryl echevarria
> Sent: Wednesday, February 25, 2009 4:09 PM
> To: Diabetes Talk for the Blind
> Subject: Re: [Diabetes-talk] Got my new Prodigy Voice and found
> possiblebugin system
>
>
>
> I have had no problems, have you program you meter correctly.
>
>
>
> I know stupid question.
>
> Cheryl Echevarria
>
>
>
>
>
> ----- Original Message ----- 
>
> From: "Albert Sanchez" <albertsanchez at suddenlink.net>
>
> To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>
>
> Sent: Wednesday, February 25, 2009 10:20 AM
>
> Subject: Re: [Diabetes-talk] Got my new Prodigy Voice and found possible
>
>
> bugin system
>
>
>
>
>
> > Hi List
>
> >
>
> > In an earlier post I reported to you that I had recently acquired a
> new
>
> > Prodigy Voice glucometer. Now, almost a week later, I would like to
> update
>
> > you on my findings and let you know what I have found, and ask you to
> see
>
> > if
>
> > your meter does the same as mine.
>
> >
>
> > After taking four readings a day, for four days in succession I
> decided to
>
> > cycle through, and write down my readings so that I could provide them
> to
>
> > my
>
> > Doctor since I can't download the data to my computer. The 7-day
> average
>
> > function seemed to work correctly, but, when I read the individual
>
> > readings
>
> > the meter showed the date and time of each reading correctly, but the
> "AM"
>
> > or "PM" was wrong. Let me give you an example. Lets say that I read
> four
>
> > times on February 22 2009 at five AM, nine AM, four PM, and eleven PM.
>
>
> > Then
>
> > on February 23, 2009 I read at six AM, eleven-thirty AM, five-fifteen
> PM
>
> > and
>
> > ten-thirty PM. When I cycle through those eight readings from the
> previous
>
> > two days I would get: for Feb. 22nd, five AM, nine AM, four AM, and
> eleven
>
> > AM. For Feb. 23 I would get six AM, eleven-thirty AM, five-fifteen AM
> and
>
> > ten-thirty AM.
>
> >
>
> > I subsequently contacted the Prodigy people and explained my findings
> to
>
> > them and their representative thanked me for the information and
> indicated
>
> > that they would send me a new meter, asking me to return the meter in
>
> > question. I have since received the replacement meter and it seems to
> work
>
> > exactly as the first one, showing the "AM" "PM" incorrectly.
>
> >
>
> > My question to the list is this: has anyone else noticed this possible
> bug
>
> > in the system, or have I simply gotten two bad meters?
>
> >
>
> > Yours,
>
> > Albert Sanchez
>
> > Al's Piano Tuning & Repair
>
> > 215 John Avenue
>
> > Greenville, NC 27858-4113
>
> > 252-757-3023
>
> > ----- Original Message ----- 
>
> > From: "Albert Sanchez" <albertsanchez at suddenlink.net>
>
> > To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>
>
> > Sent: Friday, February 20, 2009 4:44 AM
>
> > Subject: [Diabetes-talk] Got my new Prodigy Voice
>
> >
>
> >
>
> > > Hi List
>
> > > I received my Prodigy Voice glucometer yesterday afternoon and
> wanted to
>
> > > post my reaction to this new (for me at least), product. So far, I
> have
>
> > > been able to get good readings on the first try. What an excellent
>
> > > product--small, easy to use, and! fully! accessible! Nice Job
> prodigy
>
> > > people!
>
> > > Albert Sanchez
>
> > > Al's Piano Tuning & Repair
>
> > > 215 John Avenue
>
> > > Greenville, NC 27858-4113
>
> > > 252-757-3023
>
> > >
>
> > >
>
> > > _______________________________________________
>
> > > Diabetes-talk mailing list
>
> > > Diabetes-talk at nfbnet.org
>
> > > http://www.nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org
>
> > > To unsubscribe, change your list options or get your account info
> for
>
> > > Diabetes-talk:
>
> > >
> http://www.nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/albertsan
> chez%40suddenlink.net
>
> > >
>
> >
>
> >
>
> > _______________________________________________
>
> > Diabetes-talk mailing list
>
> > Diabetes-talk at nfbnet.org
>
> > http://www.nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org
>
> > To unsubscribe, change your list options or get your account info for
>
> > Diabetes-talk:
>
> >
> http://www.nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/cheryland
> maxx%40hotmail.com
>
> >
>
>
>
> _______________________________________________
>
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>
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>
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>
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