[Diabetes-talk] Prodigy Voice comments

[Bill Lewis]

Hello, Colleen, I remember the years that I was part of a HMO and our 
business office had to fight with the HMO gargols standing at the gateway to 
service.  When you have problems with a nitwitt, ask to talk with a "patient 
representative," or "commplaint resolution officer, or other so-named person 
who is theoretically supposed to have power to renegotiate the problem and 
override the gatekeeper's obstinence.  Some HMOs require a written complaint 
which may be taken to a committee for review.  This does not mean you will 
always prevail, but it is a avenue you can use.

In my case, our business office girls became expert in educating all kinds 
of irrational obstacles.  Good luck. -- Bill Lewis



-----Original Message----- 
From: Colleen Roth
Sent: Monday, January 23, 2012 12:37 PM
To: diabetes-talk at nfbnet.org
Subject: Re: [Diabetes-talk] Prodigy Voice comments

Hi,
My Prescription Provider only covers strips and lancets from two companies.
It is amazing but Expess Scrips can't figure out why a totally blind person 
needs to have a talking meter.
Colleen Roth



----- Original Message -----
From: Albert Sanchez <albertsanchez at suddenlink.net>
To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>
Date: Monday, Jan 23, 2012 09:22:53 AM
Subject: [Diabetes-talk] Prodigy Voice comments

>
>
> Hello List
> I have been using a Prodigy Voice glucometer for the last several years 
> and
> am quite pleased with it. I recently had a need to find the meters serial
> number which is on the back. Since both my wife and I are totally blind I
> had to wait until I could get sighted assistance in finding that number 
> and
> it occurred to me that since I can get an audible "readout" of the serial
> number from my Digital Talking Book player and my VR Stream, would it be
> possible to get that type of information built in to the "Voice"? I called
> Prodigy Tech Support with that idea. I was told by their representative 
> that
> "if it happened at all, it would be a long time before it would be
> implemented. The reason for the importance of the Serial Number is that 
> some
> software to download your readings from the meter to the computer requires
> the meters serial number.
>
> Am I the only one who wonders about this, or are their others on list with
> input into this discussion question.
>
> Yours Cordially
> Albert Sanchez
>
>
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