[Diabetes-talk] Accessibility questions, help needed

Fri Jul 20 10:21:52 UTC 2012

That sounds like fun.
But we would have to have another talk list, would it be here on the diabetic list, I don't think so.
Cheryl

Leading the Way in Independent Travel!
Cheryl Echevarria, Ownerhttp://www.echevarriatravel.com631-456-5394reservations@echevarriatravel.comhttp://www.echevarriatravel.wordpress.com
PresidentTravel and Tourism DivisionNational Federation of the Blind631-236-5138

> From: k7uij at panix.com
> To: diabetes-talk at nfbnet.org
> Date: Thu, 19 Jul 2012 19:11:45 -0700
> Subject: Re: [Diabetes-talk] Accessibility questions, help needed
> 
> Julie:
> 
> You probably won't find this helpful, but ... I look at it this way: if WW
> doesn't see fit to have a simple site, then it doesn't deserve my money.
> 
> Perhaps we need to have a web version of the "razzies" where each week, we
> issue a press release dissing some inaccessible web site.
> 
> Mike
> 
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Julie Kline
> Sent: Thursday, July 19, 2012 6:54 PM
> To: 'Diabetes Talk for the Blind'
> Subject: Re: [Diabetes-talk] Accessibility questions, help needed
> 
> Evening all,
> 
> Thank you for your responses.  I guess I should have been more specific on
> which area it was of the site I could not use, but I didn't know if this was
> even an appropriate topic for the list, so I kept it short.
> 
> To answer Mike's questions, I have tried this with both JAWS 13 and NVDA, no
> luck on either.  This Weight Watchers group was started as an at work group,
> where they hold the meetings at your job instead of you traveling to a
> center.  Of the members, 4 of us are blind.
> 
> The specific area I'm having a problem with is the eTools portion of the
> site.  This is an important area because you are supposed to be able to use
> this to go and look up point values for servings of different foods.  For
> people not familiar with how WW works, most foods have a point value
> depending on what food it is and the size of your serving.  To stay with the
> plan, everyone is given a pre set number of points, which they base on
> things like your height, weight, gender, age, etc.  In order to have access
> to this part of the site, you need a login and password, which they won't
> let you create one unless you give them your credit card information so they
> can bill you.  I did this.  I am able to get past the login and password
> fields ok, but once you go here there is a section of the eTools that wants
> you to personalize your information.  You can't bypass this, you can't skip
> it to go to the food database (or anywhere else), it won't let you do
> anything else until the information is confirmed.  I tried both with my
> i-phone app and the site, but the phone version of it prompted me to go back
> online and finish setting up the account.  Among other fields there is a
> calendar they want you to fill in the date of your last meeting and what
> your weight was at that time.  Using JAWS, you can't make any changes to
> these combo boxes.  It won't let you go into forms mode, it won't let you
> use the down arrow to access it, everything is silent when you try to move
> around and no changes were made by using trial and error.
> 
> One of the other people who also uses adaptive technology told me that he
> had a sighted person help him to set this up, but he said he still couldn't
> get any further with it because everything was graphics.  According to the
> terms of their agreement, I can't give my login and password out to anyone
> so unless the person helping is sitting here with me, it's grounds for W W
> to terminate my membership if I do.  Because of this, prior testing of this
> part of the site for accessibility was not possible at that time.  It's
> restricted to only people who have a login.
> 
> I'm sorry if I came across as not being tactful; I just am upset by this
> because I feel like if they're charging me for it, I should be able to have
> some way of having access to it -- privately and independently.  The group
> leader's idea is to have me report to the other members what I ate or am
> looking to eat and hope that someone will be willing to calculate the points
> for me for the foods I don't know and aren't listed.  I just feel that this
> opens me up to being judged by people and none of the other members have to
> report what they do, which to be honest, me saying what I had and them not
> reporting what they had makes it feel very one-sided.  I'm not comfortable
> with that.  In speaking with the district manager, there position on this is
> that they are not going to make materials available in another format such
> as braille or audio because they feel the quantity is too limited for their
> market.  I have checked on bookshare and BARD, but the specific materials
> they make reference to are not listed.
> 
> For anyone that wants to respond, you can contact me off list if you like
> because I realize some people probably aren't interested in this topic.  My
> e-mail address is Julie.kline at rochester.rr.com
> 
> Julie
> 
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Mike Freeman
> Sent: Thursday, July 19, 2012 10:57 AM
> To: 'Diabetes Talk for the Blind'
> Subject: Re: [Diabetes-talk] Accessibility questions, help needed
> 
> I just checked out the site and although there's the usual clutter of
> unnecessary frames (read ads) with odd labels, if you ignore the clutter,
> the site seems quite accessible to me. I was able to see meetings in my
> area, look at recipes and tricks and find other desirable information. The
> site has plenty of landmarks, headings and "skip navigation" links for those
> who like such things (I prefer headings). And the searches worked quite well
> with all combo boxes, checkboxes and the like perfectly useable.
> 
> What version of JAWS, Window-eyes, SuperNova, NVDA or other screen-reader is
> Julie using? So far as I am aware, the Department of Justice doesn't deem a
> web site inaccessible because a user isn't using the latest/greatest version
> of his/her screen-reader of choice.
> 
> To make this a bit easier on Julie, what aspects of the site are you having
> trouble with? Perhaps we can coach you through it.
> 
> Mike Freeman
>  
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Robert Shelton
> Sent: Wednesday, July 18, 2012 8:07 PM
> To: 'Diabetes Talk for the Blind'
> Subject: Re: [Diabetes-talk] Accessibility questions, help needed
> 
> Is this maybe something to bring to NFB?  WW is a major organization with a
> web page that's supposed to serve their customers -- I'm thinking the Target
> Stores precedent here.  What say, Mike?
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Julie Kline
> Sent: Wednesday, July 18, 2012 9:25 PM
> To: diabetes-talk at nfbnet.org
> Subject: [Diabetes-talk] Accessibility questions, help needed
> 
> good evening,
> i don't know if you guys remember, but a couple of weeks ago I had asked the
> question here about Weight Watchers and whether or not their website and
> online tools were accessible for someone using a screen reader. As a follow
> up to that question, I am very upset to learn that most of site I'd need to
> use is not at all accessible. it doesn't respond to screen reader commands
> and you can't navigate the thing because it's all flash and graphics. of
> course the sign up page reads beautifully. i brought this problem to our
> local Weight Watchers people and asked if I could have the material in
> another format like braille, but they will not give me a straight answer for
> this and the only thing they've given me is a pocket guide.
> do I have any recourse here? saying I feel cheated is pretty mild; I'm very
> upset that I'm not getting the same opportunities as other participants
> though I'm paying the same money, and while everyone else has multiple
> options for doing tasks, I don't even have one.
> if anyone can offer me somewhere to go for help with this, I'd appreciate
> any suggestions. if I'm just plain SOL AND THERE IS no recourse here, then
> thanks for letting me vent.
> julie
> sent from my iPhone
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