[Diabetes-talk] Accessibility questions, help needed

Dmgina dmgina at samobile.net
Fri Jul 20 13:59:19 UTC 2012 

Hi I change one time. 
God is not in many lives of people these days. 
Dar 

Sent from my iPhone

On Jul 20, 2012, at 1:00 AM, Bridgit Pollpeter <bpollpeter at hotmail.com> wrote:

> Julie,
> 
> Knowing more specifics about your situation, I can definitely understand
> your frustration. My mom has done WW through the years as well as others
> I have known, and they typically had great results when following the
> program. It would be nice for people using adaptive software to be able
> to experience the same results without barriers to the program and
> website.
> 
> Perhaps someone on this list, or some Federationist with the computer
> understanding, can investigate the specific area of the website you
> refer to and see what can be done. There may be a simple fix, or maybe a
> way in which to navigate the pages you need that take a little
> creativity. Perhaps if enough people contact WW headquarters, they will
> get the message and update their website to be more compatible with
> adaptive software.
> 
> If you have in deed been told they will not provide alternative formats
> for info, well this is an entirely different ball game, sister,
> warranting some more intense action on your part and perhaps the
> Federation, though this is not my place to say. I'm not sure of all the
> legality, but it seems a bit discriminatory to outright refuse you
> alternative formats to WW when you're a paying client. Is there a
> comprehensive print doc that can be scanned and referred to via a
> computer? Also try Googleing WW points for specific foods. It may not b
> the greatest solution, but you may find the answer elsewhere online.
> 
> I wish I could assist further or had better answers. We all have faced
> similar problems, and hopefully the world will one day automatically
> consider accessibility instead of the disabled community having to
> constantly take up campaigns reminding the world we are here and wanting
> to do all the same things.
> 
> Good luck with everything, and hang in there.
> 
> Sincerely,
> Bridgit Kuenning-Pollpeter
> Read my blog at:
> http://blogs.livewellnebraska.com/author/bpollpeter/
> 
> "History is not what happened; history is what was written down."
> The Expected One- Kathleen McGowan
> 
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Julie Kline
> Sent: Thursday, July 19, 2012 8:54 PM
> To: 'Diabetes Talk for the Blind'
> Subject: Re: [Diabetes-talk] Accessibility questions, help needed
> 
> 
> Evening all,
> 
> Thank you for your responses.  I guess I should have been more specific
> on which area it was of the site I could not use, but I didn't know if
> this was even an appropriate topic for the list, so I kept it short.
> 
> To answer Mike's questions, I have tried this with both JAWS 13 and
> NVDA, no luck on either.  This Weight Watchers group was started as an
> at work group, where they hold the meetings at your job instead of you
> traveling to a center.  Of the members, 4 of us are blind.
> 
> The specific area I'm having a problem with is the eTools portion of the
> site.  This is an important area because you are supposed to be able to
> use this to go and look up point values for servings of different foods.
> For people not familiar with how WW works, most foods have a point value
> depending on what food it is and the size of your serving.  To stay with
> the plan, everyone is given a pre set number of points, which they base
> on things like your height, weight, gender, age, etc.  In order to have
> access to this part of the site, you need a login and password, which
> they won't let you create one unless you give them your credit card
> information so they can bill you.  I did this.  I am able to get past
> the login and password fields ok, but once you go here there is a
> section of the eTools that wants you to personalize your information.
> You can't bypass this, you can't skip it to go to the food database (or
> anywhere else), it won't let you do anything else until the information
> is confirmed.  I tried both with my i-phone app and the site, but the
> phone version of it prompted me to go back online and finish setting up
> the account.  Among other fields there is a calendar they want you to
> fill in the date of your last meeting and what your weight was at that
> time.  Using JAWS, you can't make any changes to these combo boxes.  It
> won't let you go into forms mode, it won't let you use the down arrow to
> access it, everything is silent when you try to move around and no
> changes were made by using trial and error.
> 
> One of the other people who also uses adaptive technology told me that
> he had a sighted person help him to set this up, but he said he still
> couldn't get any further with it because everything was graphics.
> According to the terms of their agreement, I can't give my login and
> password out to anyone so unless the person helping is sitting here with
> me, it's grounds for W W to terminate my membership if I do.  Because of
> this, prior testing of this part of the site for accessibility was not
> possible at that time.  It's restricted to only people who have a login.
> 
> I'm sorry if I came across as not being tactful; I just am upset by this
> because I feel like if they're charging me for it, I should be able to
> have some way of having access to it -- privately and independently.
> The group leader's idea is to have me report to the other members what I
> ate or am looking to eat and hope that someone will be willing to
> calculate the points for me for the foods I don't know and aren't
> listed.  I just feel that this opens me up to being judged by people and
> none of the other members have to report what they do, which to be
> honest, me saying what I had and them not reporting what they had makes
> it feel very one-sided.  I'm not comfortable with that.  In speaking
> with the district manager, there position on this is that they are not
> going to make materials available in another format such as braille or
> audio because they feel the quantity is too limited for their market.  I
> have checked on bookshare and BARD, but the specific materials they make
> reference to are not listed.
> 
> For anyone that wants to respond, you can contact me off list if you
> like because I realize some people probably aren't interested in this
> topic.  My e-mail address is Julie.kline at rochester.rr.com
> 
> Julie
> 
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Mike Freeman
> Sent: Thursday, July 19, 2012 10:57 AM
> To: 'Diabetes Talk for the Blind'
> Subject: Re: [Diabetes-talk] Accessibility questions, help needed
> 
> I just checked out the site and although there's the usual clutter of
> unnecessary frames (read ads) with odd labels, if you ignore the
> clutter, the site seems quite accessible to me. I was able to see
> meetings in my area, look at recipes and tricks and find other desirable
> information. The site has plenty of landmarks, headings and "skip
> navigation" links for those who like such things (I prefer headings).
> And the searches worked quite well with all combo boxes, checkboxes and
> the like perfectly useable.
> 
> What version of JAWS, Window-eyes, SuperNova, NVDA or other
> screen-reader is Julie using? So far as I am aware, the Department of
> Justice doesn't deem a web site inaccessible because a user isn't using
> the latest/greatest version of his/her screen-reader of choice.
> 
> To make this a bit easier on Julie, what aspects of the site are you
> having trouble with? Perhaps we can coach you through it.
> 
> Mike Freeman
> 
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Robert Shelton
> Sent: Wednesday, July 18, 2012 8:07 PM
> To: 'Diabetes Talk for the Blind'
> Subject: Re: [Diabetes-talk] Accessibility questions, help needed
> 
> Is this maybe something to bring to NFB?  WW is a major organization
> with a web page that's supposed to serve their customers -- I'm thinking
> the Target Stores precedent here.  What say, Mike?
> 
> -----Original Message-----
> From: diabetes-talk-bounces at nfbnet.org
> [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Julie Kline
> Sent: Wednesday, July 18, 2012 9:25 PM
> To: diabetes-talk at nfbnet.org
> Subject: [Diabetes-talk] Accessibility questions, help needed
> 
> good evening,
> i don't know if you guys remember, but a couple of weeks ago I had asked
> the question here about Weight Watchers and whether or not their website
> and online tools were accessible for someone using a screen reader. As a
> follow up to that question, I am very upset to learn that most of site
> I'd need to use is not at all accessible. it doesn't respond to screen
> reader commands and you can't navigate the thing because it's all flash
> and graphics. of course the sign up page reads beautifully. i brought
> this problem to our local Weight Watchers people and asked if I could
> have the material in another format like braille, but they will not give
> me a straight answer for this and the only thing they've given me is a
> pocket guide. do I have any recourse here? saying I feel cheated is
> pretty mild; I'm very upset that I'm not getting the same opportunities
> as other participants though I'm paying the same money, and while
> everyone else has multiple options for doing tasks, I don't even have
> one. if anyone can offer me somewhere to go for help with this, I'd
> appreciate any suggestions. if I'm just plain SOL AND THERE IS no
> recourse here, then thanks for letting me vent. julie sent from my
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