[Diabetes-talk] Update from Advanced Diabetic Solutions

[cheryl echevarria]

Good morning President Mike Freeman and Division members:
I have just received an e-mail from the Manager of Advanced Diabetic Solutions, Tina Rockwell.
I have forwarded the e-mail to President Mike Freeman on it with my personal response back to them and to also Mindy Jacobsen, since she is a board member and the President of my Chapter here in NY for DAN, which does not reflect the division just my own feelings on the matter.
I am posting it here. Again, my e-mail response is my own feelings, since I feel very hurt on the issue, since they treated me like friends, when owner Greg Santulli, personally came to my home and measured my feet for diabetic shoes since his wife is from the NY area.
But it is not excuse for not returning phone calls and e-mails to anyone.
I originally wrote to them about the issues about the update with the solus V2 meter, here is the response from this morning.
Cheryl, 
I am very sorry that you are just now being made aware of the Medicare situation.  Medicare sent letters to all their patients several months ago explaining competitive bidding.  We as a supplier did not make the decision not to service Medicare patients.  There are 15 companies that won the bid and can service Medicare patients.  We have partnered with A1 Medical (one of the bid winners) because they can continue service without interruption for the Solo / Solus meter.  
With 50,000 patients on service it did not make business sense to duplicate efforts and send letters to our patients because Medicare informed all DME suppliers that they would be sending letters regarding the recent changes. 
Janet Perez did have a conference call with Vincent Chaney and some others explaining this situation.
Please do not take it personal, it would not have been possible for me to filter through the data base and personally contact all patients that I have developed relationships with over my 6 years with the company. 
Tina RockwellDirector of OperationsAdvanced Diabetic Solutions678-336-6712 office678-209-5934 cell888-821-8777 faxtrockwell at advanceddiabeticsolutions.net






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