[Diabetes-talk] VeriSync OneTouch Meter and Reveal App

[Mike Freeman]

Hi, Alan. 
I filled out a ticket also. We shall see. 
Mike 

> On Jan 24, 2014, at 8:41, "Alan Lemly" <walemly at gmail.com> wrote:
> 
> I just wanted to update the list with what I consider a positive experience.
> 
> 
> 
> I posted the other day about the LifeScan VerioSync  blood glucose meter
> that works with the iPhone via bluetooth and has a companion app named
> OneTouch Reveal for tracking readings. I downloaded the app to play around
> with it and noticed several buttons that VoiceOver only read as "button". I
> filled out a support request using the link in the app to inform the
> developers of this and received a phone call yesterday from OneTouch
> Support. The agent was very nice and was trying to review the app for what I
> was talking about. He had turned on VoiceOver and like other sighted users
> who do this inadvertently, was immediately lost because the gesture regime
> works entirely differently from what he knew. After I gave him the VoiceOver
> gesture basics, he found what I was talking about and said he would raise
> the issue with the developers. He also said the VerioSync meter had been
> released to the market in the past day or two.
> 
> 
> 
> I know it's early but I am encouraged that I received an immediate phone
> call about my comment regarding the app's inaccessibility shortcomings. I
> think courteous but persistent suggestions for improvement have to be
> continual if we want change. I believe an app working with a bluetooth
> capable meter will be easier to make accessible than the meter itself. If
> assistance is required to get the meter set up as needed, at least this can
> be done initially and the app can be used to monitor blood glucose readings,
> etc. Perhaps at some point an accessible app will even allow the user to
> tweak the settings on the meter. This seems to be the way many devices are
> going.
> 
> 
> 
> Alan Lemly
> 
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