[Diabetes-talk] Anyone Else Having ProblemsOrderingTestingSupplies Through Medicare Approved Providers?

Wed Mar 26 18:33:26 UTC 2014

Ths is in regards to my doc office  saying the sent a fax for renewal and 
wallgreens saying they neer got, and office doesn't get back to them.

--------------------------------------------------
From: "Michael Capelle" <michael.capelle at frontier.com>
Sent: Wednesday, March 26, 2014 11:24 AM
To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>
Subject: Re: [Diabetes-talk] Anyone Else Having 
ProblemsOrderingTestingSupplies Through Medicare Approved Providers?

> I usually order my supplies through walgreens pharmacy, i have had no 
> problems thus far.
>
> -----Original Message----- 
> From: Tara M. Carty
> Sent: Wednesday, March 26, 2014 12:21 PM
> To: Diabetes Talk for the Blind
> Subject: Re: [Diabetes-talk] Anyone Else Having Problems 
> OrderingTestingSupplies Through Medicare Approved Providers?
>
> I have ten test strips left. I tested this morning and will test before I 
> go
> to bed. When I tried to complain to A-1, that is when they put me on hold
> for twenty minutes and then asked me to leave a voice mail! As calmly as I
> could, I explained the situation, but never got a call back. My doctor has
> sent them a cover letter explaining the seriousness of the situation too.
> I've been trying to order supplies for two weeks! My sugar is probably 
> going
> up because of the stress and I dread that horrible message of 
> "Insufficient
> blood!"
> ----- Original Message ----- 
> From: "eileen scrivani" <etscrivani at verizon.net>
> To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>
> Sent: Wednesday, March 26, 2014 1:11 PM
> Subject: Re: [Diabetes-talk] Anyone Else Having Problems Ordering
> TestingSupplies Through Medicare Approved Providers?
>
>
>> Tara,
>>
>> Yes, you are having the exact same problems I had with A1 Diabetes.  It 
>> is amazing to me that we have no re-course for submitting complaints 
>> against these companies with Medicare.  Medicare told me I could only 
>> complain if they did not take my insurance.
>>
>> And now with the same problem seemingly to be happening with Ariva 
>> Medical. With Ariva, when I asked the customer service rep to speak to a 
>> supervisor I was told I was asking for something no one else has asked 
>> for.  Making me feel like a reasonable request was some how out of the 
>> ordinary and above and beyond what my expectations of a well run company 
>> should be.
>>
>> So very frustrating especially when my strip supply is now getting very 
>> low and this all started last week and still not resolved!
>>
>> I have never in all the years with diabetes had this level of difficulty 
>> getting a legimate perscription filled.
>>
>> Eileen
>>
>>
>> -----Original Message----- 
>> From: Tara M. Carty
>> Sent: Wednesday, March 26, 2014 12:59 PM
>> To: Diabetes Talk for the Blind
>> Subject: Re: [Diabetes-talk] Anyone Else Having Problems Ordering 
>> TestingSupplies Through Medicare Approved Providers?
>>
>> I am having the exact problem with the paperwork. I also recently moved 
>> and
>> every time I call A-1, they still have my old address. I have been on the
>> phone with my doctor's office while they faxed the form and got 
>> confirmation
>> and A-1 still has not received it. I also test six times a day and am
>> insulin dependent. The phone system is horrible for A-1 as well. They put
>> you on hold for twenty minutes, then ask you to leave a voice mail but 
>> never
>> call you back. I spent almost four hours on the phone on Monday trying to
>> figure out the paperwork and order my supplies.
>> I am so frustrated and am afraid if I go to another company, I'll find 
>> the
>> same thing.
>>
>>
>> Tara
>> ----- Original Message ----- 
>> From: "eileen scrivani" <etscrivani at verizon.net>
>> To: "NFB Diabetes Talk" <diabetes-talk at nfbnet.org>
>> Sent: Wednesday, March 26, 2014 9:58 AM
>> Subject: [Diabetes-talk] Anyone Else Having Problems Ordering Testing
>> Supplies Through Medicare Approved Providers?
>>
>>
>> Hi,
>>
>> I am curious if any one else who uses Medicare Part B for testing 
>> supplies,
>> insulin dependent and testing more than 3 times per day is having a
>> difficult time having their orders filled through Medicare providers?
>>
>> I was using A1 Diabetes at first and was testing 6 times per day.  Each 
>> time
>> my doc faxed back their form, they kept telling me they never got it.
>> Finally had to physically make a trip to my doctors office, pick up the 
>> form
>> and snail mail it into A1 Diabetes.  Now am increasing the number of 
>> times
>> per day I test to 8 and need to have the script updated.  Again, they are
>> claiming that they are not getting the fax back from my doctor who is 
>> very
>> clearly sending it back in.
>>
>> So I had enough with A1 Diabetes and am now trying to get set up with 
>> Ariva
>> medical, another Medicare approved provider.  Again, my doctor is getting
>> their faxes, sending them back and then when I call to check on the order 
>> am
>> told by Ariva that they never got the fax back from the doctors office!!
>>
>> I’m trying not to get upset over this, but it takes about 10 days for
>> supplies to get sent through mail, and its taking days for this paperwork
>> nightmare to get straightened out.  I called the Medicare 1-800 number 
>> and
>> they cannot take complaints against these companies except in the case 
>> where
>> insurance is not being accepted.  Is this an underhanded way of perhaps
>> rejecting the insurance?
>> My suspicion is that for diabetics testing above the Medicare allotted
>> amount of 3 times per day for an insulin dependent diabetic, they may not
>> for some reason want to take these orders.  Any ideas on this?  Are 
>> others
>> having this much trouble with these places?
>>
>> Thanks.
>>
>> Eileen
>>
>>
>> --------------------------------------------------------------------------------
>>
>>
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>
>
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