[Diabetes-talk] Anyone Else Having Problems Ordering TestingSupplies Through Medicare Approved Providers?

[Fidano]

I do not have meicare, bluecross but this seems to be an issue with 
wallgreens

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From: "Tara M. Carty" <sugarfreet at gmail.com>
Sent: Wednesday, March 26, 2014 9:59 AM
To: "Diabetes Talk for the Blind" <diabetes-talk at nfbnet.org>
Subject: Re: [Diabetes-talk] Anyone Else Having Problems Ordering 
TestingSupplies Through Medicare Approved Providers?

> I am having the exact problem with the paperwork. I also recently moved 
> and every time I call A-1, they still have my old address. I have been on 
> the phone with my doctor's office while they faxed the form and got 
> confirmation and A-1 still has not received it. I also test six times a 
> day and am insulin dependent. The phone system is horrible for A-1 as 
> well. They put you on hold for twenty minutes, then ask you to leave a 
> voice mail but never call you back. I spent almost four hours on the phone 
> on Monday trying to figure out the paperwork and order my supplies.
> I am so frustrated and am afraid if I go to another company, I'll find the 
> same thing.
>
>
> Tara
> ----- Original Message ----- 
> From: "eileen scrivani" <etscrivani at verizon.net>
> To: "NFB Diabetes Talk" <diabetes-talk at nfbnet.org>
> Sent: Wednesday, March 26, 2014 9:58 AM
> Subject: [Diabetes-talk] Anyone Else Having Problems Ordering Testing 
> Supplies Through Medicare Approved Providers?
>
>
> Hi,
>
> I am curious if any one else who uses Medicare Part B for testing 
> supplies, insulin dependent and testing more than 3 times per day is 
> having a difficult time having their orders filled through Medicare 
> providers?
>
> I was using A1 Diabetes at first and was testing 6 times per day.  Each 
> time my doc faxed back their form, they kept telling me they never got it. 
> Finally had to physically make a trip to my doctors office, pick up the 
> form and snail mail it into A1 Diabetes.  Now am increasing the number of 
> times per day I test to 8 and need to have the script updated.  Again, 
> they are claiming that they are not getting the fax back from my doctor 
> who is very clearly sending it back in.
>
> So I had enough with A1 Diabetes and am now trying to get set up with 
> Ariva medical, another Medicare approved provider.  Again, my doctor is 
> getting their faxes, sending them back and then when I call to check on 
> the order am told by Ariva that they never got the fax back from the 
> doctors office!!
>
> I’m trying not to get upset over this, but it takes about 10 days for 
> supplies to get sent through mail, and its taking days for this paperwork 
> nightmare to get straightened out.  I called the Medicare 1-800 number and 
> they cannot take complaints against these companies except in the case 
> where insurance is not being accepted.  Is this an underhanded way of 
> perhaps rejecting the insurance?
> My suspicion is that for diabetics testing above the Medicare allotted 
> amount of 3 times per day for an insulin dependent diabetic, they may not 
> for some reason want to take these orders.  Any ideas on this?  Are others 
> having this much trouble with these places?
>
> Thanks.
>
> Eileen
>
>
> --------------------------------------------------------------------------------
>
>
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