[Diabetes-Talk] G6 issue

[Jamie Gurganus]

Thanks! I don’t have anyone following or sharing with me, but it has been frustrating not being able to dismiss the alerts. Hopefully, this will be resolved soon!

Sent from my iPhone

> On Dec 3, 2019, at 10:55 AM, Ed Worrell <ntnmprt at hotmail.com> wrote:
> 
> Yes,
> 
> It’s a known issue with DexCom for the last four days or so. They had some servers go down and are working with both Google, and Microsoft to bring the servers up to full capacity. 
> 
> I suggest following them on Facebook and they will give updates on the status of the fix.
> 
> Https://facebook.com/dexcom
> 
> This is how I found out about the server issues.
> 
> Basically  if you have anyone following with the Dexcom share or follow apps on their phone they will not get alerts for high or low BGs. 
> 
> I hope this helps,
> 
> Ed W.
> 
> 
>> On Dec 3, 2019, at 9:45 AM, Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>> 
>> Hi all!  As you may know, whenever there is an IOS update, Dexcom gives us
>> that wonderful warning message for what seems like ages.  Since the latest
>> update, I am getting a different warning that states:  Dexcom Share/follow
>> services are not fully functional.
>> 
>> 
>> 
>> After clicking on "Continue to app", I can get my blood sugar value, but I
>> can't dismiss any alerts.  When this occurred in the past, I would just
>> close out the app, open it back up and the problem would be resolved.  Not
>> this time.   So, you all know what happens when you don't OK the urgent low
>> alarm.  I was not a happy camper at 3 AM when I could not silence that
>> blasting alarm.
>> 
>> 
>> 
>> I could not find anything on Dexcom's web site about this, and I haven't
>> called tech support yet.  I always fear that I will be turned in to the
>> Medicare police for using my phone as my receiver.  Anyway, I was just
>> wondering if anyone else is experiencing this.  
>> 
>> 
>> 
>> 
>> Jamie
>> 
>> 
>> 
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>