[Diabetes-Talk] G6 issue

[dianefilipe at comcast.net]

I was on hold with them last night for 2 hours and 22 minutes before someone came on line to help me.
Diane

Sent from my iPhone

> On Dec 3, 2019, at 12:06 PM, Jude DaShiell via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> From what I've read on facebook the dexcom follow service has been down
> since Friday, November 29, 2019.  I have no clue as to why and it has
> got lots of parents angry.
> 
>> On Tue, 3 Dec 2019, Jamie Gurganus via Diabetes-Talk wrote:
>> 
>> Date: Tue, 3 Dec 2019 11:45:59
>> From: Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org>
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: jamielgurganus at gmail.com
>> Subject: [Diabetes-Talk] G6 issue
>> 
>> Hi all!  As you may know, whenever there is an IOS update, Dexcom gives us
>> that wonderful warning message for what seems like ages.  Since the latest
>> update, I am getting a different warning that states:  Dexcom Share/follow
>> services are not fully functional.
>> 
>> 
>> 
>> After clicking on "Continue to app", I can get my blood sugar value, but I
>> can't dismiss any alerts.  When this occurred in the past, I would just
>> close out the app, open it back up and the problem would be resolved.  Not
>> this time.   So, you all know what happens when you don't OK the urgent low
>> alarm.  I was not a happy camper at 3 AM when I could not silence that
>> blasting alarm.
>> 
>> 
>> 
>> I could not find anything on Dexcom's web site about this, and I haven't
>> called tech support yet.  I always fear that I will be turned in to the
>> Medicare police for using my phone as my receiver.  Anyway, I was just
>> wondering if anyone else is experiencing this.
>> 
>> 
>> 
>> 
>> Jamie
>> 
>> 
>> 
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> 
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> 
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