[Diabetes-Talk] G6 issue

[Rick Mladek]

Hi all,

The app, on my phone,  is still showing the sharing problem. Do we need to update the app or something to correct this problem? This is as of 4:18 AM on 11/04/2019. Thanks all...

Rick

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica Elsea via Diabetes-Talk
Sent: Tuesday, December 3, 2019 10:21 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
Subject: Re: [Diabetes-Talk] G6 issue

I too had one of those middle of the night high alarms that I couldn't shut up. I finally just turned my high alarm off. Happy to see that the app is back to normal now. 
But I sure don't understand their feeble excuses about servers though. First, I deal with my own server and umm, scuse me? It has a backup. It has backup power. The company that manages it for me has redunredundancies all around the world. Microsoft and Google? Sorry, but no excuse for a server to be down for 5 days. Mine completely died once and it was back up in less than an hour. 
I told them on the phone that since I had just put this sensor in, if I ended up taking it out because Dexcom was such a mess, they were going to replace it. The guy on the other end of the line, nice as he was, ummm, really? Really? He tried to tell me that in order to take advantage of their latest features, I should uninstall the app and then reinstall it. Hello? No other app on my phone behaves that way. Then why do they put out updates? I suggested that he consult his manuals and supervisors on that one. Not to mention, had I followed his directions, I wouldn't have been able to get back in. I also pointed out that I happened to remember my sensor code but I bet many people wouldn't. Or didn't save that itty bitty piece of paper. I do hope their customer service training catches up to reality soon. Sheesh!
But hey, at least I will go in and turn my high alarm back on now. 
Veronica


"Guide Dogs, First Hand", Veronica Elsea's classic album is now available on iTunes, along with other music from her and from the Guide Dog Glee Club. 
To learn more, visit:
http://www.laurelcreekmusic.com
                Veronica Elsea, Owner
Laurel Creek Music Designs
Santa Cruz, California
Phone: 831-429-6407



-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of Diane via Diabetes-Talk
Sent: Tuesday, December 03, 2019 4:11 PM
To: Diabetes Talk for the Blind
Cc: dianefilipe at comcast.net
Subject: Re: [Diabetes-Talk] G6 issue

I was on hold with them last night for 2 hours and 22 minutes before someone came on line to help me.
Diane

Sent from my iPhone

> On Dec 3, 2019, at 12:06 PM, Jude DaShiell via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> From what I've read on facebook the dexcom follow service has been 
> down since Friday, November 29, 2019.  I have no clue as to why and it 
> has got lots of parents angry.
> 
>> On Tue, 3 Dec 2019, Jamie Gurganus via Diabetes-Talk wrote:
>> 
>> Date: Tue, 3 Dec 2019 11:45:59
>> From: Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org>
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: jamielgurganus at gmail.com
>> Subject: [Diabetes-Talk] G6 issue
>> 
>> Hi all!  As you may know, whenever there is an IOS update, Dexcom 
>> gives us that wonderful warning message for what seems like ages.  
>> Since the latest update, I am getting a different warning that 
>> states:  Dexcom Share/follow services are not fully functional.
>> 
>> 
>> 
>> After clicking on "Continue to app", I can get my blood sugar value, 
>> but I can't dismiss any alerts.  When this occurred in the past, I 
>> would just close out the app, open it back up and the problem would be resolved.  Not
>> this time.   So, you all know what happens when you don't OK the urgent low
>> alarm.  I was not a happy camper at 3 AM when I could not silence 
>> that blasting alarm.
>> 
>> 
>> 
>> I could not find anything on Dexcom's web site about this, and I 
>> haven't called tech support yet.  I always fear that I will be turned 
>> in to the Medicare police for using my phone as my receiver.  Anyway, 
>> I was just wondering if anyone else is experiencing this.
>> 
>> 
>> 
>> 
>> Jamie
>> 
>> 
>> 
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>> 
> 
> --
> 
> 
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