[Diabetes-Talk] G6 issue

Wed Dec 4 13:01:26 UTC 2019

Funny that this guy told you that.  I checked out the Facebook Page
and they actually strongly warned against uninstalling/reinstalling
because it deleting all your data and creating a monster you wouldn't
want...  What a bird brain!!!

As for being on hold for two hours, it was probably the fact that
since last Friday, now, they're deluged with calls 24-7.

Have a great day gang!!!

Bern

On 12/3/19, Veronica Elsea via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> I too had one of those middle of the night high alarms that I couldn't shut
> up. I finally just turned my high alarm off. Happy to see that the app is
> back to normal now.
> But I sure don't understand their feeble excuses about servers though.
> First, I deal with my own server and umm, scuse me? It has a backup. It has
> backup power. The company that manages it for me has redunredundancies all
> around the world. Microsoft and Google? Sorry, but no excuse for a server to
> be down for 5 days. Mine completely died once and it was back up in less
> than an hour.
> I told them on the phone that since I had just put this sensor in, if I
> ended up taking it out because Dexcom was such a mess, they were going to
> replace it. The guy on the other end of the line, nice as he was, ummm,
> really? Really? He tried to tell me that in order to take advantage of their
> latest features, I should uninstall the app and then reinstall it. Hello? No
> other app on my phone behaves that way. Then why do they put out updates? I
> suggested that he consult his manuals and supervisors on that one. Not to
> mention, had I followed his directions, I wouldn't have been able to get
> back in. I also pointed out that I happened to remember my sensor code but I
> bet many people wouldn't. Or didn't save that itty bitty piece of paper. I
> do hope their customer service training catches up to reality soon. Sheesh!
> But hey, at least I will go in and turn my high alarm back on now.
> Veronica
>
>
> "Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
> iTunes, along with other music from her and from the Guide Dog Glee Club.
> To learn more, visit:
> http://www.laurelcreekmusic.com
>                 Veronica Elsea, Owner
> Laurel Creek Music Designs
> Santa Cruz, California
> Phone: 831-429-6407
>
>
>
> -----Original Message-----
> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of
> Diane via Diabetes-Talk
> Sent: Tuesday, December 03, 2019 4:11 PM
> To: Diabetes Talk for the Blind
> Cc: dianefilipe at comcast.net
> Subject: Re: [Diabetes-Talk] G6 issue
>
> I was on hold with them last night for 2 hours and 22 minutes before someone
> came on line to help me.
> Diane
>
> Sent from my iPhone
>
>> On Dec 3, 2019, at 12:06 PM, Jude DaShiell via Diabetes-Talk
>> <diabetes-talk at nfbnet.org> wrote:
>>
>> From what I've read on facebook the dexcom follow service has been down
>> since Friday, November 29, 2019.  I have no clue as to why and it has
>> got lots of parents angry.
>>
>>> On Tue, 3 Dec 2019, Jamie Gurganus via Diabetes-Talk wrote:
>>>
>>> Date: Tue, 3 Dec 2019 11:45:59
>>> From: Jamie Gurganus via Diabetes-Talk <diabetes-talk at nfbnet.org>
>>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>>> Cc: jamielgurganus at gmail.com
>>> Subject: [Diabetes-Talk] G6 issue
>>>
>>> Hi all!  As you may know, whenever there is an IOS update, Dexcom gives
>>> us
>>> that wonderful warning message for what seems like ages.  Since the
>>> latest
>>> update, I am getting a different warning that states:  Dexcom
>>> Share/follow
>>> services are not fully functional.
>>>
>>>
>>>
>>> After clicking on "Continue to app", I can get my blood sugar value, but
>>> I
>>> can't dismiss any alerts.  When this occurred in the past, I would just
>>> close out the app, open it back up and the problem would be resolved.
>>> Not
>>> this time.   So, you all know what happens when you don't OK the urgent
>>> low
>>> alarm.  I was not a happy camper at 3 AM when I could not silence that
>>> blasting alarm.
>>>
>>>
>>>
>>> I could not find anything on Dexcom's web site about this, and I haven't
>>> called tech support yet.  I always fear that I will be turned in to the
>>> Medicare police for using my phone as my receiver.  Anyway, I was just
>>> wondering if anyone else is experiencing this.
>>>
>>>
>>>
>>>
>>> Jamie
>>>
>>>
>>>
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>>>
>>
>> --
>>
>>
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>
>
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