[Diabetes-Talk] Dexcom question

[Veronica Elsea]

oh no! I am out right now but I am about to try doing this exact thing when I get home. Stay tuned! I will let you know what happens. These sensors really do need these overlays. They should not make it so difficult to get. Stay tuned.
Veronica


Veronica Elsea, owner, Laurel Creek Music Designs

> On Apr 16, 2020, at 10:48 AM, Bridgit Kuenning-Pollpeter via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> We finally were able to access the website and the form to request overlays,
> but the edit fields were "read only," and we tried IE, Chrome, Firefox and
> Edge, and it still did not let us type anything in the edit fields.
> 
> Bridgit
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Jamie
> Gurganus via Diabetes-Talk
> Sent: Thursday, April 16, 2020 8:19 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: jamielgurganus at gmail.com
> Subject: Re: [Diabetes-Talk] Dexcom question
> 
> Good morning Bridget!  I just submitted an overlay patch request using the
> Live chat.  All of the other options on the Tech support  link did not work.
> I kept getting a "OK" or "Cancel" message that I just clicked OK on.  The
> live chat worked once I figured out how to do it!  The agent came up right
> away, asked for your name, then whether you are the patient, parent, etc.
> When they ask the question, you tab to the edit field, type in your answer
> and then tab to "Send".  I kept re-typing my answer, but finally figured out
> that I have to wait for the agent to say "Andrea is listening" before typing
> another response.  Hope this helps.
> 
>                    Jamie
> 
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Bridgit
> Kuenning-Pollpeter via Diabetes-Talk
> Sent: Wednesday, April 15, 2020 8:08 PM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Bridgit Kuenning-Pollpeter <bkpollpeter at gmail.com>
> Subject: [Diabetes-Talk] Dexcom question
> 
> I need to order overlay patches. According to tech support's phone message,
> you can visit www.dexcom.custhelp.com and order online. But when I type this
> into my browser, it says such a site does not exist. I really need these and
> don't have time to sit on the phone forever, waiting to speak with someone.
> But I don't want to pay on Amazon if I can get them free. Advice,
> suggestions?
> 
> Bridgit
> 
> 
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