[Diabetes-Talk] Dexcom question

[Jamie Gurganus]

Sent from my iPhone

> On Apr 16, 2020, at 12:53 PM, Veronica Elsea via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> oh no! I am out right now but I am about to try doing this exact thing when I get home. Stay tuned! I will let you know what happens. These sensors really do need these overlays. They should not make it so difficult to get. Stay tuned.
> Veronica
> 
> 
> Veronica Elsea, owner, Laurel Creek Music Designs
> 
>> On Apr 16, 2020, at 10:48 AM, Bridgit Kuenning-Pollpeter via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>> 
>> We finally were able to access the website and the form to request overlays,
>> but the edit fields were "read only," and we tried IE, Chrome, Firefox and
>> Edge, and it still did not let us type anything in the edit fields.
>> 
>> Bridgit
>> 
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Jamie
>> Gurganus via Diabetes-Talk
>> Sent: Thursday, April 16, 2020 8:19 AM
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: jamielgurganus at gmail.com
>> Subject: Re: [Diabetes-Talk] Dexcom question
>> 
>> Good morning Bridget!  I just submitted an overlay patch request using the
>> Live chat.  All of the other options on the Tech support  link did not work.
>> I kept getting a "OK" or "Cancel" message that I just clicked OK on.  The
>> live chat worked once I figured out how to do it!  The agent came up right
>> away, asked for your name, then whether you are the patient, parent, etc.
>> When they ask the question, you tab to the edit field, type in your answer
>> and then tab to "Send".  I kept re-typing my answer, but finally figured out
>> that I have to wait for the agent to say "Andrea is listening" before typing
>> another response.  Hope this helps.
>> 
>>                   Jamie
>> 
>> 
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Bridgit
>> Kuenning-Pollpeter via Diabetes-Talk
>> Sent: Wednesday, April 15, 2020 8:08 PM
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: Bridgit Kuenning-Pollpeter <bkpollpeter at gmail.com>
>> Subject: [Diabetes-Talk] Dexcom question
>> 
>> I need to order overlay patches. According to tech support's phone message,
>> you can visit www.dexcom.custhelp.com and order online. But when I type this
>> into my browser, it says such a site does not exist. I really need these and
>> don't have time to sit on the phone forever, waiting to speak with someone.
>> But I don't want to pay on Amazon if I can get them free. Advice,
>> suggestions?
>> 
>> Bridgit
>> 
>> 
>> _______________________________________________
>> Diabetes-Talk mailing list
>> Diabetes-Talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
>> Diabetes-Talk:
>> http://nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/jamielgurganus%40
>> gmail.com
>> 
>> 
>> _______________________________________________
>> Diabetes-Talk mailing list
>> Diabetes-Talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for
>> Diabetes-Talk:
>> http://nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/bkpollpeter%40gma
>> il.com
>> 
>> 
>> _______________________________________________
>> Diabetes-Talk mailing list
>> Diabetes-Talk at nfbnet.org
>> http://nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org
>> To unsubscribe, change your list options or get your account info for Diabetes-Talk:
>> http://nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/veronica%40laurelcreekmusic.com
> 
> 
> _______________________________________________
> Diabetes-Talk mailing list
> Diabetes-Talk at nfbnet.org
> http://nfbnet.org/mailman/listinfo/diabetes-talk_nfbnet.org
> To unsubscribe, change your list options or get your account info for Diabetes-Talk:
> http://nfbnet.org/mailman/options/diabetes-talk_nfbnet.org/jamielgurganus%40gmail.com I just went onto Dexcom‘s site and clicked on the technical support link. I went through the live chat with an agent and was able to order mine that way.