[Diabetes-Talk] Impressed with Dexcom tech support

[Bridgit Kuenning-Pollpeter]

Question to those using the live chat. Are you doing  it via computer or
smart device? I typically use my iPhone unless I have to use my laptop. Just
curious, grin.

Bridgit

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Greg
Wocher via Diabetes-Talk
Sent: Thursday, April 16, 2020 2:38 PM
To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: Greg Wocher <gwocher at gwocher.com>
Subject: [Diabetes-Talk] Impressed with Dexcom tech support

Hello all,
I needed to talk with tech support today due to a faulty sensor. My sensor
keeps erring out and then working again. It has done this several times over
the last four days. I went to the website to find the contact information.
When I got there I saw a chat live option. I decided to try it out. It
worked very well. It It only took about two minutes to start chatting with
someone and it was completely accessible. After about ten minutes I have a
new sensor on the way. I would recommend this option to anyone who needs to
contact their tech support.

Greg Wocher


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