[Diabetes-Talk] Impressed with Dexcom tech support

[Veronica Elsea]

Thanks for the info, Greg. My long-standing habit is to be timid about live
chat. Maybe I'll try it next time.
By the way, I've had that experience a few times with sensors. My previous
sensor did that several times over a day and eventually just died. When I
asked why this happened, their answer was, it just does that with some
people's bodies. Huh?
Anyway, those replacement sensors usually show up quickly too. Good luck.
Veronica


"Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
iTunes, along with other music from her and from the Guide Dog Glee Club. 
To learn more, visit:
http://www.laurelcreekmusic.com
                Veronica Elsea, Owner
Laurel Creek Music Designs
Santa Cruz, California
Phone: 831-429-6407



-----Original Message-----
From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of
Greg Wocher via Diabetes-Talk
Sent: Thursday, April 16, 2020 12:38 PM
To: Diabetes Talk for the Blind
Cc: Greg Wocher
Subject: [Diabetes-Talk] Impressed with Dexcom tech support

Hello all,
I needed to talk with tech support today due to a faulty sensor. My sensor
keeps erring out and then working again. It has done this several times over
the last four days. I went to the website to find the contact information.
When I got there I saw a chat live option. I decided to try it out. It
worked very well. It It only took about two minutes to start chatting with
someone and it was completely accessible. After about ten minutes I have a
new sensor on the way. I would recommend this option to anyone who needs to
contact their tech support.

Greg Wocher


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