[Diabetes-Talk] need help how to get the live chatRE: Impressed with Dexcom tech support

[Greg Wocher]

Hello,
Go to the dexcom website and activate the contact link. On the contact page there is a chat live link. Activate the chat live and you should be taken to the web page to chat live and just follow the on screen instructions.

Greg Wocher


> On Apr 16, 2020, at 4:16 PM, underdogmj--- via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> hello I am a  new person using the Dexcom  
> how do I get to the live chat room I have questions about using the phone
> and getting  it to talk 
> thanks for any help 
> -----Original Message-----
> 	From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of
> Bridgit Kuenning-Pollpeter via Diabetes-Talk
> Sent: Thursday, April 16, 2020 3:45 PM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Bridgit Kuenning-Pollpeter <bkpollpeter at gmail.com>
> Subject: Re: [Diabetes-Talk] Impressed with Dexcom tech support
> 
> Question to those using the live chat. Are you doing  it via computer or
> smart device? I typically use my iPhone unless I have to use my laptop. Just
> curious, grin.
> 
> Bridgit
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Greg
> Wocher via Diabetes-Talk
> Sent: Thursday, April 16, 2020 2:38 PM
> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
> Cc: Greg Wocher <gwocher at gwocher.com>
> Subject: [Diabetes-Talk] Impressed with Dexcom tech support
> 
> Hello all,
> I needed to talk with tech support today due to a faulty sensor. My sensor
> keeps erring out and then working again. It has done this several times over
> the last four days. I went to the website to find the contact information.
> When I got there I saw a chat live option. I decided to try it out. It
> worked very well. It It only took about two minutes to start chatting with
> someone and it was completely accessible. After about ten minutes I have a
> new sensor on the way. I would recommend this option to anyone who needs to
> contact their tech support.
> 
> Greg Wocher
> 
> 
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