[Diabetes-Talk] need help how to get the live chatRE: Impressed with Dexcom tech support

[Diana Cook]

Thanks Greg! 

Sent from my iPhone

> On Apr 17, 2020, at 6:36 AM, Greg Wocher via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Hello,
> Go to the dexcom website and activate the contact link. On the contact page there is a chat live link. Activate the chat live and you should be taken to the web page to chat live and just follow the on screen instructions.
> 
> Greg Wocher
> 
> 
>> On Apr 16, 2020, at 4:16 PM, underdogmj--- via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
>> 
>> hello I am a  new person using the Dexcom  
>> how do I get to the live chat room I have questions about using the phone
>> and getting  it to talk 
>> thanks for any help 
>> -----Original Message-----
>>    From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of
>> Bridgit Kuenning-Pollpeter via Diabetes-Talk
>> Sent: Thursday, April 16, 2020 3:45 PM
>> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
>> Cc: Bridgit Kuenning-Pollpeter <bkpollpeter at gmail.com>
>> Subject: Re: [Diabetes-Talk] Impressed with Dexcom tech support
>> 
>> Question to those using the live chat. Are you doing  it via computer or
>> smart device? I typically use my iPhone unless I have to use my laptop. Just
>> curious, grin.
>> 
>> Bridgit
>> 
>> -----Original Message-----
>> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Greg
>> Wocher via Diabetes-Talk
>> Sent: Thursday, April 16, 2020 2:38 PM
>> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
>> Cc: Greg Wocher <gwocher at gwocher.com>
>> Subject: [Diabetes-Talk] Impressed with Dexcom tech support
>> 
>> Hello all,
>> I needed to talk with tech support today due to a faulty sensor. My sensor
>> keeps erring out and then working again. It has done this several times over
>> the last four days. I went to the website to find the contact information.
>> When I got there I saw a chat live option. I decided to try it out. It
>> worked very well. It It only took about two minutes to start chatting with
>> someone and it was completely accessible. After about ten minutes I have a
>> new sensor on the way. I would recommend this option to anyone who needs to
>> contact their tech support.
>> 
>> Greg Wocher
>> 
>> 
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>> 
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>> 
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> 
> 
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