[Diabetes-Talk] Contour Diabetes app for use with Contour Next One meter

[Bernadette Jacobs]

For all that, Count me out!!! Not much is worth that kind of trouble for me!!

Sent from my iPhone

> On Feb 23, 2021, at 2:39 PM, Alan Lemly via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Hi List,
> 
> 
> 
> I thought I'd contribute to the helpful info already provided by Patricia
> Maddix regarding the Contour Diabetes app that is used with the Contour Next
> One meter which connects to a smart phone via Bluetooth.
> 
> 
> 
> The main point is for those who like me prefer to create online accounts
> using a computer with a keyboard and its browser. I did just that by going
> to www.contournext.com. Be aware that unlike any other iPhone app I've ever
> used where an account had been set up on the company's website, you cannot
> log into your Contour app using the website created account. You must create
> an account using the app and this account can use the same email address and
> password as the one set up on the website since the two are separate and
> located on different servers apparently. I found this to be a most unusual
> arrangement but I must credit Contour for answering my support questions
> both over the phone at 800-348-8100 and via email at
> support at contournext.com. 
> 
> 
> 
> The account set up process on the app was not the most accessible I've
> experienced. First of all, I was asked for my date of birth as the first
> item which seems more than a little odd to me. Secondly, the date of birth
> input control was not a standard iPhone picker item as I've encountered in
> other apps. Instead of selecting month, day, and year using a single finger
> swipe up and down to cycle through the choices, you had to single finger
> swipe right and left as is usually done to move among various screen
> controls. The worst of it was that even after setting the correct date of
> birth values, the app did not capture and hold the values even if the Done
> button was executed. I was fortunate that someone sighted was present to
> help with the birthdate input but even he had difficulty getting it to
> stick. I had no problems entering my email address and password and password
> confirmation using Voiceover nor with any other fields to create the
> account. I will say that I got some sort of popup message about Voiceover
> capability with the app and doing something to turn on enhanced speech in
> the app settings but I was unable to locate that setting. I did find in the
> App preferences a setting for Meal marker automatic prompt but was
> discouraged that what Voiceover spoke did not indicate whether the switch
> was on or off. I only want to track my blood glucose readings with the date
> and time using the Contour meter and app so I turned this setting off. The
> Meter time and date sync setting which came right after the Meal marker
> setting but it too did not indicate whether it was on or off with Voiceover.
> I intend to write Contour to let them know about these accessibility issues.
> 
> 
> 
> I got the rest of the screens set up just fine with Voiceover and now I'm
> waiting to get my Contour Next One meter and strips to start using it. I'll
> post back if I have anything else to contribute after doing so.
> 
> 
> 
> Alan Lemly
> 
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