[Diabetes-Talk] Contour Diabetes app for use with Contour Next One meter

Wed Feb 24 02:13:22 UTC 2021

Thankyou for this info. My meter will arrive on Saturday, and with all the information that you and Patricia haved shared it should be doable.

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Patricia Maddix via Diabetes-Talk
Sent: Tuesday, February 23, 2021 3:32 PM
To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
Cc: Patricia Maddix <pmaddix at comcast.net>
Subject: Re: [Diabetes-Talk] Contour Diabetes app for use with Contour Next One meter

Yes, Setting up the app did have its challenges and if you can arrange to do it when you have some sided help that would be great. I was able to just skip over some of the set up requirements as you can always change things in settings later. Once the app is set up the phone announces and reads your blood sugar results very easily and you do not need to use any of the other more complex features of the app if all you want to do is find out what your blood sugar is at any given time
Patricia

Sent from my iPhone

> On Feb 23, 2021, at 11:40 AM, Alan Lemly via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Hi List,
> 
> 
> 
> I thought I'd contribute to the helpful info already provided by Patricia
> Maddix regarding the Contour Diabetes app that is used with the Contour Next
> One meter which connects to a smart phone via Bluetooth.
> 
> 
> 
> The main point is for those who like me prefer to create online accounts
> using a computer with a keyboard and its browser. I did just that by going
> to www.contournext.com. Be aware that unlike any other iPhone app I've ever
> used where an account had been set up on the company's website, you cannot
> log into your Contour app using the website created account. You must create
> an account using the app and this account can use the same email address and
> password as the one set up on the website since the two are separate and
> located on different servers apparently. I found this to be a most unusual
> arrangement but I must credit Contour for answering my support questions
> both over the phone at 800-348-8100 and via email at
> support at contournext.com. 
> 
> 
> 
> The account set up process on the app was not the most accessible I've
> experienced. First of all, I was asked for my date of birth as the first
> item which seems more than a little odd to me. Secondly, the date of birth
> input control was not a standard iPhone picker item as I've encountered in
> other apps. Instead of selecting month, day, and year using a single finger
> swipe up and down to cycle through the choices, you had to single finger
> swipe right and left as is usually done to move among various screen
> controls. The worst of it was that even after setting the correct date of
> birth values, the app did not capture and hold the values even if the Done
> button was executed. I was fortunate that someone sighted was present to
> help with the birthdate input but even he had difficulty getting it to
> stick. I had no problems entering my email address and password and password
> confirmation using Voiceover nor with any other fields to create the
> account. I will say that I got some sort of popup message about Voiceover
> capability with the app and doing something to turn on enhanced speech in
> the app settings but I was unable to locate that setting. I did find in the
> App preferences a setting for Meal marker automatic prompt but was
> discouraged that what Voiceover spoke did not indicate whether the switch
> was on or off. I only want to track my blood glucose readings with the date
> and time using the Contour meter and app so I turned this setting off. The
> Meter time and date sync setting which came right after the Meal marker
> setting but it too did not indicate whether it was on or off with Voiceover.
> I intend to write Contour to let them know about these accessibility issues.
> 
> 
> 
> I got the rest of the screens set up just fine with Voiceover and now I'm
> waiting to get my Contour Next One meter and strips to start using it. I'll
> post back if I have anything else to contribute after doing so.
> 
> 
> 
> Alan Lemly
> 
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