[Diabetes-Talk] Dexcom Serial Number Removal

Sat Jan 9 19:40:05 UTC 2021

It is actually the serial numbers of the old transmitter’s that are changed every three months that gets saved in Bluetooth and I too wish this was not the case. The four digit code on the sensors is not saved anywhere after you put in a new sensor.
Patricia

Sent from my iPhone

> On Jan 9, 2021, at 8:27 AM, Peter Donahue via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> Good morning everyone,
> 
>    Has someone contacted Dexcom to advise them of this issue? It sounds
> like a bug in their system they would do well to quash. When a new sensoris
> pared with the device the old serial number should be removed automatically
> before the system retrieves the new one preventing some of the issues this
> failure causes. All the best.
> 
> Peter Donahue
> 
> 
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Les
> Fitzpatrick via Diabetes-Talk
> Sent: Saturday, January 9, 2021 12:18 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Les Fitzpatrick <lfitz50 at gmail.com>
> Subject: Re: [Diabetes-Talk] dexcom user
> 
> Thank you Veronica I'll try that.
> 
> Les fitzpatrickPiano Technician
> Ham call K5FPT
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica
> Elsea via Diabetes-Talk
> Sent: Friday, January 8, 2021 11:24 AM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
> Subject: Re: [Diabetes-Talk] dexcom user
> 
> I haven't had the transmitter failures but I have had a couple that took a
> very long time to pair. It almost sounds like changing the sensor forced the
> app to look for the current transmitter. If you haven't already done this,
> here's one thing I would do. When you pair a new sensor, that serial number
> will show up in your blue tooth settings, actually it shows the last four
> digits of the serial number. But Dexcom does not delete the previous
> transmitter serial numbers. You might want to go into your phone's settings,
> blue tooth and delete the serial numbers for previous transmitter. I've
> known this to fix some wicked problems. Obviously I don't know if that is
> what happened here, but as long as you don't delete the current number, no
> harm can come from getting rid of the old ones. Then Dexcom is only looking
> for one transmitter, not two or three. Dexcom told me that they only delete
> the old numbers when the update their app. Dumb!
> Anyway, hope you don't see this again.
> Veronica
> 
> 
> "Guide Dogs, First Hand", Veronica Elsea's classic album is now available on
> iTunes, along with other music from her and from the Guide Dog Glee Club. 
> To learn more, visit:
> http://www.laurelcreekmusic.com
>                 Veronica Elsea, Owner
> Laurel Creek Music Designs
> Santa Cruz, California
> Phone: 831-429-6407
> 
> 
> -----Original Message-----
> From: Diabetes-Talk [mailto:diabetes-talk-bounces at nfbnet.org] On Behalf Of
> Les Fitzpatrick via Diabetes-Talk
> Sent: Friday, January 08, 2021 10:58 AM
> To: Diabetes-Talk at nfbnet.org
> Cc: Les Fitzpatrick
> Subject: [Diabetes-Talk] dexcom user
> 
> Hello, I am Les Fitzpatrick (new to this list) I have been using the Dexcom
> system it was the G5 but now the G6 Every since the last app update I have
> had two transmitter failures they have taken care of it and replaced them
> but I hate having to do with without the dexcdom and I sure hate doing the
> finger pokes again. I got a new transmitter yesterday and wrote down the
> codes to both the transmitter and sensor entered them in to the app and
> inserted them, and it never would find the transmitter so Dexcom advised me
> to changer the sensor which I did and that did fix the problem. Also I used
> to attach the new sensor just before bed but it would always give me a very
> low reading (around 30) in the middle of the night. So I started attaching
> them in the mornings instead and haven't had that problem at all. Has anyone
> else had any of these issues. Saying all of that, I love the Dexcom system
> when it works.
> 
> 
> 
> Les fitzpatrickPiano Technician
> 
> Ham call K5FPT
> 
> 
> 
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