[Diabetes-Talk] dexcom

[d m gina]

I am upgrading my phone,
I will keep your message and see if I can do something.
Or wait for the help.
I hope they get the problem fixed soon.
Thanks for thinking of me.
Dar
Original message:
> Hello Dar,

> I suggest that you contact Dexcom care, the email address is below. They can
> support via. zoom. I just set up my Dexcom utilizing  this process. I have
> another cell phone that is connected to wifi, so I opened zoom on it while
> utilizing my new iphone to load the Dexcom app. It worked out well, the
> support person was able to tell me what to do while voice over was turned
> off. It took some coordination, but it worked.

> I believe that this is something that is fairly new for Dexcom. My support
> person was learning the blindness aspects from me as we went along.

> I hope that this helps you. You will need to set an appointment to do this.
> Contact information:

> patientcare at dexcom.com

> If you call into the 800 number, select the education department.

> If you are still having problems, feel free to contact me and I will provide
> the name of the young lady that is helping me.

> Walter
> (513) 250-2432
> Walterl.mitch2 at gmail.com


> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of d m gina
> via Diabetes-Talk
> Sent: Friday, September 30, 2022 4:43 PM
> To: diabetes-talk at nfbnet.org
> Cc: d m gina <dmgina at mysero.net>
> Subject: [Diabetes-Talk] dexcom

> Hi there
> I still don't have the dexcom problem fixed.
> One time I was told go to settings find cloud go to dexcom take out the pass
> word there, and put in the new one.
> I can't get past the pass word at all.
> So I can't go to settings anywhere.
> I tried to get someone to help me out but after awhile they got tired of it
> and left.
> Don't blame them.
> I don't know how to solve problem.
> I called to see if I could get help but they didn't know what to do.
> What would be the next thing to try.
> Thanks,
> Dar

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