[Diabetes-Talk] An amazing G7 moment. Not!

[gmelconian619 at gmail.com]

Veronica, please do keep us up to date  on the matter when you get to the
bottom of it .  

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica
Elsea via Diabetes-Talk
Sent: Monday, June 26, 2023 11:48 AM
To: mota1252 at gmail.com; 'Diabetes Talk for the Blind'
<diabetes-talk at nfbnet.org>
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
Subject: Re: [Diabetes-Talk] An amazing G7 moment. Not!

Milton, please be courteous enough to read the message before responding. I
knew immediately that it was a Dexcom alarm because it said so. I have been
using a Dexcom since 2016 so I know what its alarms are. Even Dexcom tech
support was puzzled by this one.
I simply told the story here because it was unusual. 
Veronica


-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Milton
via Diabetes-Talk
Sent: Monday, June 26, 2023 11:11 AM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Milton <mota1252 at gmail.com>
Subject: Re: [Diabetes-Talk] An amazing G7 moment. Not!

Well, it could be several things, when an alarm like that goes off it is
best to pickup your phone and check to see if it is the Dexcom G7. If it is
the Dexcom that caused the trigger of the alarm, you need to open the app
and look for the OK button. The alert could be telling you that either the
rise rate of your glucose is rising at a fast rate, your glucose is over 275
mg/dL, your glucose is dropping below 75 mg/dL, or you lost your blutooth
connection. Unless you open the app you will not know why the alarm was
triggered.

You can set alerts to be silent while sleeping but that will only work if
you have a pin to unlock your phone. You can find this info in your Profile
under setting.

 

-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Veronica
Elsea via Diabetes-Talk
Sent: Monday, June 26, 2023 11:52 AM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: Veronica Elsea <veronica at laurelcreekmusic.com>
Subject: [Diabetes-Talk] An amazing G7 moment. Not!

Hi everyone.
As I sit here on hold with tech support, just thought I'd share. During the
night, at 3:00 am, I heard an alarm from my G7 like I've never heard before.
Man it was loud! The thing started hollering, critical! Critical! Then it
said: The app has stopped. You have changed the clock on your phone. Huh?
No, I didn't. I was sleeping. As soon as the message finished, my reading
was there along with the trend graph. I'm going to ask what would have
caused it to go off, or if it was another ridiculous app issue. In general,
my current sensor is behaving very nicely and I really hadn't given the
Dexcom much of a thought at all. I haven't had to calibrate either. Since I
know they are working on the things I've reported, I'm just waiting and
watching. But wake me up in the middle of the night? For what? Wow! But
trust me, that alarm is wild!
Just thought I'd share.
Veronica



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