[Diabetes-Talk] re anyone know about dexcom replacement policy going forward

[Veronica Elsea]

I just went through this with Dexcom. Here's what I was told. They will only
replace sensors if there is an actual problem with the sensor, and we can
have three per year. I pointed out that in my case, I hit a blood vessel and
blood went everywhere. No way could I leave the sensor in, but it wasn't the
sensor's fault. So the guy went away for a bit, came back and said he'd
count it as one of my three. 
The only part that bugs me is that we can't always schedule a medical
procedure to conincide with a sensor change, a pod change and any other
devices we'll end up wearing. I understand that people were getting pretty
good at gaming the system and Dexcom wants to tighten up. But frankly, if
they just gave us one extra sensor in every 90-day supply, people wouldn't
be so scared about running out. That would save a lot of tech support time
and shipping cost. If Abbott can do it, why not Dexcom? I think a little bit
of help would go a long way and stop the attempts at trying to get extras.
Then things would also be friendlier if we really do need help.
Just my dollar's worth. <grin.>
Veronica


-----Original Message-----
From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of gary via
Diabetes-Talk
Sent: Wednesday, August 21, 2024 1:57 PM
To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
Cc: gmelconian619 at gmail.com
Subject: [Diabetes-Talk] re anyone know about dexcom replacement policy
going forward

Hello I was listening to a diabetes podcast , that there would bea a new
policy  for replacements going forward for dexcom cgm products. I am not
sure if anyone has any info about that or not. What do you think about it .
If not , I will try to dig up that info and post it  here for discussion.  

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