[Diabetes-Talk] re anyone know about dexcom replacement policy going forward

[Danielle McCann]

I agree with you about them just being a little bit more mindful and giving an extra every 90 days. I just had one fail today and I'm already dreading the process of having to justify why it needs to be replaced.
Sent from the iPhone of Danielle T McCann

> On Aug 24, 2024, at 7:47 PM, Veronica Elsea via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> I just went through this with Dexcom. Here's what I was told. They will only
> replace sensors if there is an actual problem with the sensor, and we can
> have three per year. I pointed out that in my case, I hit a blood vessel and
> blood went everywhere. No way could I leave the sensor in, but it wasn't the
> sensor's fault. So the guy went away for a bit, came back and said he'd
> count it as one of my three.
> The only part that bugs me is that we can't always schedule a medical
> procedure to conincide with a sensor change, a pod change and any other
> devices we'll end up wearing. I understand that people were getting pretty
> good at gaming the system and Dexcom wants to tighten up. But frankly, if
> they just gave us one extra sensor in every 90-day supply, people wouldn't
> be so scared about running out. That would save a lot of tech support time
> and shipping cost. If Abbott can do it, why not Dexcom? I think a little bit
> of help would go a long way and stop the attempts at trying to get extras.
> Then things would also be friendlier if we really do need help.
> Just my dollar's worth. <grin.>
> Veronica
> 
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of gary via
> Diabetes-Talk
> Sent: Wednesday, August 21, 2024 1:57 PM
> To: 'Diabetes Talk for the Blind' <diabetes-talk at nfbnet.org>
> Cc: gmelconian619 at gmail.com
> Subject: [Diabetes-Talk] re anyone know about dexcom replacement policy
> going forward
> 
> Hello I was listening to a diabetes podcast , that there would bea a new
> policy  for replacements going forward for dexcom cgm products. I am not
> sure if anyone has any info about that or not. What do you think about it .
> If not , I will try to dig up that info and post it  here for discussion.  
> 
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