[Diabetes-Talk] Oddity when pairing Dexcom G7 sensor

[Amy Ruell]

Glad that works for you. I don’t always have that kind of luck trying to scan with the camera. I’ve been totally blind all my life, and I’ve never mastered the skill. Also I am a stickler for efficiency, as if something takes me a very long time, I try to seek other more accessible options.
Amy.
Sent from my iPhone

> On May 28, 2025, at 12:49 PM, Les Fitzpatrick via Diabetes-Talk <diabetes-talk at nfbnet.org> wrote:
> 
> I always use the camera to scan the device and it works great every =
> time.
> 
> -----Original Message-----
> From: Diabetes-Talk <diabetes-talk-bounces at nfbnet.org> On Behalf Of Amy =
> Ruell via Diabetes-Talk
> Sent: Wednesday, May 28, 2025 1:50 AM
> To: Diabetes Talk for the Blind <diabetes-talk at nfbnet.org>
> Cc: Amy Ruell <womantech at gmail.com>
> Subject: [Diabetes-Talk] Oddity when pairing Dexcom G7 sensor
> 
> Good morning,
> At the ungodly hour of 4 AM, my sensor expired. Not a surprise, just an =
> anno=3D yance! Anyway, using VoiceOver on my iPhone 16 Pro running iOS =
> version 18.5 I=3D  tried to start a new sensor. After obtaining the =
> number of the sensor on my=3D  packaging, I went through the usual =
> procedure of trying to enter the sensor=3D  number. However, after =
> activating the enter sensor number button on the iPh=3D one, I was =
> surprised to find that there was no way using VoiceOver to enter t=3D he =
> sensor number manually. I heard clicks when touching the keypad and the =
> s=3D ubmit button was Unable to be activated as it was grayed out. I =
> called AIRA a=3D nd had a person confirm that indeed there were four =
> dots on the screen, but n=3D o way to enter the sensor number manually. =
> I was able to get the sensor pair=3D ed by scanning with the camera, =
> which I don=3DE2=3D80=3D99t do easily, but then Ca=3D lled Dexcom =
> support. Apparently there was an update on the 25th. They couldn=3D =
> =3DE2=3D80=3D99t tell me anything about whether they update has an =
> impact on this f=3D unction. The person with whom I spoke, =
> didn=3DE2=3D80=3D99t know what voiceover wa=3D s. I had  closed the =
> program and then restarted it several times prior to ca=3D lling AIRA. =
> I=3DE2=3D80=3D99m wondering if this was a fluke with my phone or =
> wheth=3D er anybody else has had this problem in the last three days =
> when starting a n=3D ew Dexcom G7 sensor thanks.
> Sent from my iPhone=3D
> 
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