[Dtb-talk] A Baffling Problem

[Debbi Williamson]

Yes.  I have been downloading books for about a year.  And, I downloaded and
installed some books this week that play just fine.
 

-----Original Message-----
From: dtb-talk-bounces at nfbnet.org [mailto:dtb-talk-bounces at nfbnet.org] On
Behalf Of Ray Foret jr
Sent: Tuesday, March 31, 2009 10:07 PM
To: Discussion of Digital Talking Books
Subject: Re: [Dtb-talk] A Baffling Problem

A question comes to mind.  Did you authorize your Stream to play talking
books from NLS?  That may seem like an obvious point; but, that's the only
thing I can think of based on your description of  what's happening. 
Upgrading to version 3 of the Stream's firmware will not impair playing NLS
talking books.  I'd do the following.

1.  Contact Humanware and ask for your key; assuming you did authorize your
Stream.

2.  If not, go to the NLS page and set up your Stream.  NLS will contact
Humanware for you and Huanware will generate your key and send you 2
e-mails.  One e-mail contains a link to a special  form you must fill out. 
The second e-mail will contain an attachment.  this attachment is your NLS
authorization key.  Store this file in a place where you know you can access
it again if you need to.

HTH.

Sincerely,
The Constantly BAREFOOTED Ray

"Old friend, what are you looking for?  After those many years abroad you
come With images you tended Under foreign skies Far away from your own land"
George Seferis

Phone or Fax::
+1 (985) 360-3375
Cell:
+1 (985) 719-2938
e-mail:
rforetjratcomcastdotnet
Skype Name:
barefootedray

----- Original Message -----
From: "Debbi Williamson" <debbi107 at atlanticbb.net>
To: "'Discussion of Digital Talking Books'" <dtb-talk at nfbnet.org>
Sent: Tuesday, March 31, 2009 7:36 PM
Subject: [Dtb-talk] A Baffling Problem


I have downloaded several books recently from the digital talking book site.
There are several downloaded at different times.  Last night, using the
Stream companion software, I installed the books on my Stream.  When I
opened many of them, I received the message that I was not authorized to
read the book.  The Stream companion software stated that the books were
installed successfully.  When they didn't work, I deleted them from my
stream and installed them again using the stream companion software and
have, again, received the same message.  What is even more strange is that
one of the books I downloaded, I chose by mistake as I had already just read
it.  Now, I am told I do not have the approval to read the book.  If I had
downloaded the books from the dtb site all on the same day, I could,
perhaps, understand the problem.  But, I didn't.  And, now, if I delete them
all from my computer and go back to the site, those downloads will count a
second time, thus, decreasing the number of new books I can download in the
next 30 days.  And, that doesn't seem quite right.  Does anyone have any
ideas as to the probmems I might be having and what I should do about them?
Thank you.



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