[Dtb-talk] A Baffling Problem

[Mike Freeman]

Try checking the downloaded books (they're zip files) with Winzip, 
Winrar or one of the other programs that unzips files -- Windows unzip 
won't do the trick here. What you want to know is whether the files have 
been completely downloaded, i.e., whether the zipfiles are complete and 
will uncompress correctly. It is my understanding that NLS had a problem 
about a month ago wherein books weren't completely downloaded and 
therefore didn't install properly. In fact, it corrupted the bookmarks 
and place-holders for the books so that one had to do a complete profile 
reset, thus losing all your bookmarks. Apparently the current version of 
the Stream Companion software didn't check the integrity of the zip 
files; I'm told the new version will do so. In the meantime, you might 
want to manually check the integrity of the zip files. I use the MSDOS 
version of the Info-zip groups unzip software to check zip file 
integrity but many other unzip utilities should work.

If after this you still don't have luck, you might want to do the 
seven-second-reset on the Stream to see if this helps. If it doesn't, 
I'd write to both NLS and Humanware about the problem.

NLS has been doing some site maintenance lately so perhaps they've found 
another probem. I must admit that it never publicized the problem; they 
were remiss in not doing so, I think.

Mike Freeman

----- Original Message ----- 
From: "Debbi Williamson" <debbi107 at atlanticbb.net>
To: "'Discussion of Digital Talking Books'" <dtb-talk at nfbnet.org>
Sent: Tuesday, March 31, 2009 5:36 PM
Subject: [Dtb-talk] A Baffling Problem


I have downloaded several books recently from the digital talking book 
site.
There are several downloaded at different times.  Last night, using the
Stream companion software, I installed the books on my Stream.  When I
opened many of them, I received the message that I was not authorized to
read the book.  The Stream companion software stated that the books were
installed successfully.  When they didn't work, I deleted them from my
stream and installed them again using the stream companion software and
have, again, received the same message.  What is even more strange is 
that
one of the books I downloaded, I chose by mistake as I had already just 
read
it.  Now, I am told I do not have the approval to read the book.  If I 
had
downloaded the books from the dtb site all on the same day, I could,
perhaps, understand the problem.  But, I didn't.  And, now, if I delete 
them
all from my computer and go back to the site, those downloads will count 
a
second time, thus, decreasing the number of new books I can download in 
the
next 30 days.  And, that doesn't seem quite right.  Does anyone have any
ideas as to the probmems I might be having and what I should do about 
them?
Thank you.



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